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Business Profile

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Marvin Gardens Store

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Marvin Gardens Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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Marvin Gardens Store has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/03/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a fraudulent companybought Woodstock chimes for a memorial gift July 2021 and it was never received No one answers phone. Only reason Im posting this so late is because Ive been grieving and dealing with medical issues. Found the email from original order and had to post a complaint. So frustrating websites like this existtake your money and nothing in return. Your order ID is #*********** ItemsSKUQtyItem PriceItem Total Woodstock Chimes Equestrian Spirit ESC1$46.88 USD$46.88 USD Subtotal:$46.88 USD Shipping:$0.00 USD Tax:$0.00 USD Grand Total:$46.88 USD Payment Method:Credit Card

      Business Response

      Date: 12/04/2022

      Hello *********, **** or *******,

               In response to your complaint. After reviewing your transaction the following details caused your transaction to be held due as possible credit card  fraudulent. Your transaction details do not match, as different names in bill to ship to and two different addresses. We had sent an email to ******************* requesting manual verification for this transaction. After completing our search for your email and phone messages for your name, email address and phone number we did not find any communication from you responding to our inquiry.  By your explanation of why you filed your serious and damaging compliant 17 months after your purchase seems our email requesting manual verification was not able to be completed.

               Please confirm your mailing address so I can process and mail your refund of $46.88 to you. Your response is required.

      Regards,

      **

       

       

      Customer Answer

      Date: 12/04/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************************



       

    Marvin Gardens Store is NOT a BBB Accredited Business.

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