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Business Profile

Vehicle Transport

United States Auto Shipping Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vehicle Transport.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Damages to my vehicle and property stolen out the car.

  • Initial Complaint

    Date:05/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered transport of 2 vehicles on 5/2/2025. Scheduled pickup and delivery for 5/19. Original price $200 with $100 paid by CC 5/2. No contact until 5/19 when I requested time driver would arrive. At that time informed that price had doubled. Waited entire day. No driver arrived. Contacted company and told broker representative that since they had not performed as agreed, I wanted to cancel contract. Broker threatened me with cancellation fee of $200. Then agreed to give one more day for driver to arrive. This would be 5/20. I insisted and broker agreed to arrival time no later than 9 am. Next day (5/20) again no driver showed up. Contacted broker again who said give it an hour or 2 and if no driver showed up he would cancel contract and refund my money. 10:45 am no driver and I contacted broker again to inform. It was at that time that he said that they would cancel the contract but refund only $150 of the $250 already paid and would retain the balance as administrative/paperwork cost. I pointed out that they had failed to perform and were entitled to nothing. I believe this company is a scam, dishonest, unethical and make it impossible to disconnect with them, even if they did not perform per agreement by applying a cancellation chargein essence requiring customer to CANCEL to get rid of them. Company should be put out of business. By the way, you will see a receipt for refund on one of the images. A call to my credit card company does not show a refund to card.I have 15 photos of relevant documents which I can put into pdf format and email to you but this on line site wont permit me to send them all and you need to see them all to get the full picture. Please send me email address and case file number so I can email them to you

  • Initial Complaint

    Date:02/26/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 22 February I used a quote generator in an effort to get pricing to ship a Vehicle. Immediately I was flooded by ********* auto shipping LLC provided in text A quote to ship the vehicle for $400 including all taxes and fees. We signed a contract quickly after that.Pick up was scheduled to occur Monday the 24th.On the 24th, we received a message, accusing us of contracting with another broker and that the price would in fact be in excessive $800 more than double what we were quoted.We were then told that a pick up would not occur because we breached the contract by working with another broker which we never did.I called the customer service line trying to understand what happened and the individual who claims to be the manager. **** was very aggressive saying thingslike. dont think youre clever you sign the ************ know what you did. you know youre not actually as smart as you think you are.I asked why our pick up was canceled and what other contract they seem to think they had. I was on the phone for maybe an hour and just continually got screamed at that. I was the one who signed a contract And Im the one who broke it.I then received text messages from someone else not **** very argumentative about scheduling another driver. However, I was still trying to understand what other contract I signed they seem to think existed. Within the exchange of text messages that lasted several hours that individual became very aggressive and used threatening language. To include im fully capable of managing these matters just you wait and watchThis made me feel exceptionally unsafe to the point of when a window salesman came to my door. I about had a panic attack.

  • Initial Complaint

    Date:08/02/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I began working with "****" on July 8th about shipping my son's car back from ******** to ***********. He quoted me $500 and sent me a contract on 7-10-2024. I paid a $150 deposit. I texted with **** again on July 15th and was informed the driver would contact me 2 days before. This morning, I texted him again as pickup is tomorrow. At 8AM he responded all was good. Then at 3:21 he calls and says the truck broke down and he located another driver, but the price is now $950. This a simple bait and switch. If they had been honest about not knowing the price until it was on the "board" I would have understood but instead the sent a contract for $500, changed the price and try and keep the $150 deposit. They also want to try and charge a $200 cancellation fee on top of it all. This is bad business and theft by deception.

  • Initial Complaint

    Date:06/27/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About May 11th, I submitted a quote request for transporting my vehicle from ****** to *****. I needed the vehicle delivered by June 21st, giving me enough time to make plans to have it delivered before I started work. On May 21st, I paid the $200 reservation fee after being quoted $700 by USA. Around June 11th, I emailed to see if there had been any updates. On June 17th, **** responds that he has a driver. I thought great, my vehicle would be here on time. When I responded, he says the guy would be there to pick up the vehicle at noon, but the price was $1500. I responded that would not work and that is not what had been quoted. **** continued to try to negotiate with me, and I feel like he made a promise that he knew he could not keep. This is a classic bait and switch deal which is illegal. Currently, this company is holding my reservation fee hostage. They still have not found a driver to deliver my vehicle. I will be home on the 1st of July and driving it myself. This company is a scam and they make promises they cannot keep to get your reservation fee and then they believe that you are desperate enough so that you will pay the higher fee. They never had a driver for the negotiated price and took my reservation fee illegally. In order to reserve a spot on a truck, there had to be a truck that had already agreed to the negotiated price. Becuase there was not, they are unable to deliver, but if I cancel, my reservation fee, is forfeited for reserving a spot on a truck that never existed. This company needs to their license revoked for fraud.

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about 29 April 2024, I submitted for an online quote to have my 2014 Chrysler ************** shipped from *****, ** to ********, **. I received a text from United States Auto Shipping *** (****-************) with a quote of $1,000 with a $200 deposit. After agreeing and making the deposit, **** stated the driver would contact me when they are in the area on the agreed upon pickup date of Saturday 18 May 2024. On 14 May, I requested a timeframe from **** for when the driver is expected to be in my area, I was told between 2 and 4 pm. On ********************************************************* **** regarding the pickup. On Sunday 19 May, I sent **** a message stating they are in breach of the agreed upon order. After voicing my concerns, **** stated that if I cancelled the order, I would still owe the full amount of $1,000 and that I would not be getting my deposit back. I have asked for the carrier contact information but have received nothing from this business. I have called their customer service number *************) to no avail. As of 21 May 2024, there has been no effort from this business to pick up my vehicle or resolve this issue.

    Customer Answer

    Date: 06/14/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding United States Auto Shipping Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *****************************

United States Auto Shipping Inc. is NOT a BBB Accredited Business.

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