Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2013 ***** GS450H engine that they delivered it to my mechanic. Soon after delivery, my mechanic called me and told me nothing is matching up. Turns out, they sent the wrong engine. My mechanic immediately informed them and sent pictures to show they delivered the wrong engine. He never got a response, so I made the call myself, taking time from my day job, and eventually spoke to ***** (presumably the guy who handles acquisition/cataloging of inventory). He told me they were gonna look for the correct engine and give me a call back so they can arrange a swap. He NEVER called back.I called the next day for an update, spoke to ***** again, and now he tells me they don't actually have the engine, HOWEVER they're eyeing a 2013 ***** GS450H in an auction, and he would contact me by end of week Friday to see if they were able to buy it and swap me that engine. I agreed to wait a few days for the auction and for ***** to call me back. When Friday came he NEVER contacted me. He lied again.I waited the weekend and called the following Monday for an update and turns out they didn't get the car. At this point there was no option left a refund. ***** told me they were gonna pick up the wrong engine from my mechanic and then send my refund.Over the course of the next week, ***** would REPEATEDLY tell me his guy is gonna pick up the engine "TODAY". Every day I would patiently wait, then by the end of the day, I'd contact my mechanic and he'd inform me, the engine was never picked up. I'd then call ***** and ask for an update and he'd repeat the same thing.Eventually a week later they pick up the engine, but the next day I check my card, and see no refund was issued. I call them again, and I ask about my refund, and he tells me he's gonna send it **"TODAY"**I've had many calls since then, as of today (5 days later), I see no pending refund in my account and just got off the phone with them after being permanently placed on hold.

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/28/24 Contacted the business about a defective part they gave us Tried to call multiple times, spoke to someone named **** and he is hanging up on me. Emailed and spoke to someone and they said they would send me a credit but its already been a couple months and no response.

  Customer Answer

  Date: 06/02/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Capital Auto Salvage & Sales regarding complaint ID ********.
  
  Sincerely,
  
  ****** ***
  

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Capital Auto Salvage & Sales, ***** I paid 1400 usd, they sold me defective transmission. It was 03/31/2025. I have warranty 6 month from them. I send all pictures I really need halp

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a motor for a Mercedes ML350 on 1/29/25, it shipped and was delivered to Upstate Collision in ******, ** on 3/1/25. I spent my last dime having the motor swapped out and the motor doesn't work. I contacted them on 2/19/25, let them know I wanted a refund as it has a 6mo warranty. I advised I did not have anymore money to have the motor removed and I would be forced to have them pick up the car as I can't afford anything else. Everyday has been a different excuse as to why they can't pick up the vehicle or refund me. At this point I have no vehicle and no money. It cost me $3000 just to swap the motor and the vehicle body is in wonderful condition and is worth about $3500. I am losing out on a vehicle and all that I have spent. I am on a fixed income and can't pay to have the motor removed and can't seem to get them to give me my money back. This has been a horrific experience and I saved for a yr just to be able to do this motor swap. I am beside myself.

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a transmission for My 2011 ****** Altima, mechanic took it out. They changed to yet another transmission that also did not work. Ultimately gave them back the transmission and they refuse to refund. Their preferred payment is Zelle.

• Initial Complaint

  Date:07/03/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a 2010 Audi A6 Quattro Engine from Capital Auto Savage on 6/5/24 for $3200.00, I was told by the rep I spoke with on the phone that the engine will be ship out that same day & the tracking # will be given to me, that never happen, the shop the engine was ship to was not received tell 6/7/24, the mechanic at the shop contacted me the afternoon of 6/8/24 to advice me that the engine was locked it was a good engine, that same day I contacted Capital whom I purchase the engine from to advice them of the bad engine that was send to me the rep I spoke with adv me to make some videos of the engine not turning over and send it to his cell video via text which I send 5-6 videos to the number given ************. He adv me that a engine will be ship right away, I was under the impression that since it was the weekend the corrective engine will be ship out on Monday 6/10/24 that never I call numerous times that week I kept getting the run around that it will be taken care off but they where just brushing me off , so I send a text msg advising whom number I send the video to that I will take legal action within a second I received a call advising me that that will pick up the engine and refund my money back & send me a shipping label that same day to print out & have the shop get the engine ready for pick, so my question to the guy was why didn't you tell me that was the process when I spoke to you on the 6/8/24 so you can send me the label, I adv him it was there responsibility so they contacted the shop the engine was pick up on 6/14/24 by their carrier, I have send multiples text and email requested my refund in the amount of $3200.00 they keeping telling me that they are processing it still have not received anything is been over a month now, I call there office number again on 6/28/24 spoke to a guy name ***** which adv that that the office mgr ***** will have it in my account my 5:00 pm on 6/8/24 still didn't happen. I don't know what else to do

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a used transmission from capital VIA VIN, as well is specific 3 digit (QZX) code on transmission. He verified it, and said it was in stock. Ordered 1/22/24. Delivered 1/26/24. Paid $4500. Took 2018 Audi Q& apart, and when prepping used transmission, realized it was incorrect. Wrong code on it, etc. Nothing matched up. I called up, spoke with *****. He said, oh we must have delivered one for an A6. We have the right one here. He delivered the replacement, and picked up the original one (which my staff had to lift on to their truck) on 2/1/24. We lined it up, and that was also incorrect. Wrong code again, hardware doesn't line up. Truck was already gone by the time we verified. I called *****, and asked him to come get this, and bring a check. I have lost money with this car sitting here apart. This was on 2/1/24. We are now at 3/20/24, I still have the wrong transmission, and out $4500. I have called NEARLY EVERY DAY, and have been getting the same run around. How is this place functioning? I want my money back (should be plus money lost from this, and interest on the $4500.)

• Initial Complaint

  Date:01/04/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an engine that was suppose to have 80k with a 6 month warranty. When I received the engine it had a hole in the oil pan and had low compression and wouldnt even start.

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/10/23 an engine was delivered to my business shop. After installing the engine, it doesn't start. We did compression test on it, and found out that it doesn't have enough compressor on the pistons. I called Capital and told what was going on with engine and they told me that I will received another engine in three business days. I have been going back and fourth with them and no one sim to want to help me out.

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a transmission from Capital Auto Salvage on 2/8/2023 for a 2010 **** F150. The transmission I received had the part numbers wiped and scratched off, but I had my mechanic install anyways.Transmission was incorrect, shifted horribly and idled at 3k rpm. I told Capital and Capital sent a replacement transmission on 2/15/2023. Also had part numbers wiped and scratched off, we installed anyways. Same issue, but idled at 2.7k rpm.I then ordered a transmission with more miles from a local shop, part numbers were intact and matched my old trans, and it works great.I waited before installing the new transmission sourced elsewhere before contacting Capital, to verify that Capital's transmission was faulty and rule out any other issue. I called Capital on 3/6/2023 (26 days after my initial order date) and told them that the second transmission was also faulty and requested them to pick up their two transmissions and issue a refund. Their policy (on the backside of their receipt) says "no refunds after 30 days" which implies that I can return for a refund if under 30 days. They rudely said "no refunds after 30 days, store credit only". I politely told them it has not been 30 days yet, and they refused to acknowledge this.I spoke to **** the next day on 3/7/2023 , and he said he would call me back later that day with a resolution. He has not contacted me since.Now Capital won't take back their old transmissions, and wont issue me a refund even though it contacted them before the 30 days, I am out of the labor of installing twice by a reputable shop.