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Business Profile

Parking Facilities

Queens Discount Parking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern I made reservations with this so call parking lot I was instructed to drive to ************* at ******************** to meet a man in a pickup truck who will then shuttle me to the airport the man advised me to park my vehicle in front of ************* I thought it was odd but continued on upon my arrival from my trip on 22June2024 I notified the number on the card that I arrived for shuttle service to pick up my vehicle upon arrival to a location at ***************************************** the driver informed me my vehicle is outside right side front and back wheels on top of the sidewalk I first observed vehicle 10/12 inches from sidewalk to ground I walked over to my vehicle and realized my front bumper was off the vehicle I looked under the vehicle for the bumper I open the door and observed the bumper inside I confronted the man/driver what happened to my vehicle he seems not to know anything he called his manager whom i over heard saying as what the man said to me that the way the vehicle came in i told him that's **** **** no way you gotta be kidding me the driver informed me to call the manager around 5/6pm to see what do I said you was just talking with him he just told you that's the way vehicle came in what you think he'll say to me I then called the third party called WAY.com they informed me to file a police report I went to make a report officer informed me it's a civil case I have to notify BBB so here I am filing a claim looking for matter to be rightfully solved Thanks so much *****************************

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked my vehicle free and clear from any body damages on December 17, 2023 to January 15, **** while I travelled to visit my family in *****. I paid a total of $279.50. The business had the obligation to safe guard my vehicle and keep it safe and secure. Upon my retrieval of my vehicle on January 15, **** I immediately noticed the damages (Street side rear bumper side panel with scuff marks apparently a fixed object was side swiped). Those damages were not there when I first handed over my vehicle. The resolution that I am seeking from this business is for the entire reimbursement of the repair costs that I will incur while I take it to a body shop of my choice.

    Customer Answer

    Date: 02/16/2024

    Better Business Bureau:

    At this time, I have not been contacted by Queens Discount Parking regarding complaint ID ********.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern! I booked parking at Queens discount Parking *********** Parking on April 27, 2022 for the amount of ******. It was for Monday May 02, 2022 Through Saturday May 07, 2022. I flew to ******* for my vacation and birthday. when I returned to pick up my vehicle I noticed that my back license plate was missing, I contacted the ******** ***************** and received a police report. I spoke to the Manager ******************** at the parking lot on the phone and asked him can I take a look at the camera in the building because he was out of town that week and he said no because I reported it to the ****************** he assured me that he would reimburse me for my parking and the replacement of my back plate. Queens Parking was suppose to be supervising my car but instead an employee/employees where Joyriding with my car for a week. I received almost ****** worth of tolls. when I contacted the owner a few times I received no return calls nor did I receive the funds he promised to give me. This had mentally stressed me out because I have no idea what those people were doing with my car. I would really appreciate if someone could take a look at this and help me out with this urgent matter Thank You

Queens Discount Parking is NOT a BBB Accredited Business.

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