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Business Profile

Car Stereos

The Stereo Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Stereos.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As you can see I have spent an extremely large amount of money to upgrade my car stereo system with little results. I have talked to them multiple times and have been in there even more times than that. The system still sounds nothing more than a stock stereo. For the price I paid, I expect thumping bass, loudness and no distortion, all of which I do not have.
    Even adjusting everything I can think possible many to times fix the issue, nothing really changes. To say I'm disappointed would be an understatement. That's a lot of money that has netted me very little. Please, please help. Thanks,
    ***

    Customer Answer

    Date: 06/21/2024

    Thank you. The problem is that I spent $2500 on car stereo equipment and it still basically sounds like a stock radio. That's unacceptable to me. I want loudness and I want deep bass which I explained to them from the very beginning. There are also parts they put in in the beginning that they eventually took out, but still charged me for. Those parts are no longer in the car. The reason it took so long to respond back is because there are quite a few adjustments you can use to try and make it sound better. It took a long time to do all those adjustments, but to no avail. Also the rattling is terrible in the back and now it's in the front too and it also sounds like my front speakers are blowing.

    Customer Answer

    Date: 06/24/2024

    The problem is they charged me for equipment they took out. The other problem is that for $2500, the system should sound top notch. To make it sound better, they will need to charge me more money that I don't have. I'd like some kind of refund at least. Thanks,

    ***

    Business Response

    Date: 06/25/2024

    Unfortunately, anything once installed is not returnable.  But as we have stated many times in the past - we would be happy to troubleshoot and assist you in making your system sound better.  Please re-read our first comprehensive letter and reach out to us at your convenience.

The Stereo Shop is NOT a BBB Accredited Business.

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