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Business Profile

Computer Repair

Fix My PC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my TV in 2 months ago and finally got it back yesterday with pressure damage, visible backlight bulbs and what I thought was debris stuck under the screen (visible in pictures attached) - I am out the $75 consultation fee and the $116 cost to repair, plus the money I spent to borrow trucks from friends - the owner is refusing to give me a refund and is telling me to bring the TV back in, but they almost ruined my TV last time. I had another repair shop look at the TV, and it turns out the "debris" under the screen is damage, and can not be fixed. So, basically I paid this company approx. $200 to ruin my TV. Their solution was to remove the part they replaced, but not reimburse me for the labor (which, again, ruined my TV). There was no attempt to correct the issue, and I have text messages where the merchant acknowledged the damage and made the above reference unsatisfactory attempt to reconcile the situation (again, their solution was to put the old defective part back in, keep their labor cost, and I would be stuck with the damage they caused to the unit).

    Business Response

    Date: 01/26/2023

    Response taken by phone:  I told the customer he needed to bring the TV back in so we could see what was wrong with it.  He refused  so we can't repair it or refund him without checking out the issue.

    Customer Answer

    Date: 01/26/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    Look, do whatever you want with this complaint, but I am not going to let them ruin my TV more than they already have and clearly BBB is worthless!!!!!!!!!!!!!!!

    Regards,



    ****** ****** 

  • Initial Complaint

    Date:08/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I agreed to have Fix my Pc repair my laptop. I was quoted $100 - $150 and that it should only be a couple days. Not only did it take 3 weeks. The total amount came to 220.00 $. I was then told my hard drive no longer worked and they tried replacing the hard to make sure my drive isn't the problem.
    1- Never gave permission to remove my hard drive. Now i don't even know if the drive i have is even mine. ( My Information is just gone )
    2- I felt I was being scammed so I decided to look at the reviews. I was right ! (opinion) .Several other's had complained about their hard drive no longer. I also noticed the business if rated an F with the BBB. My goal is to create the awareness.

Fix My PC is NOT a BBB Accredited Business.

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