Reviews
This profile includes reviews for GoNetspeed's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 91 Customer Reviews
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Review fromJennifer S
Date: 05/25/2025
5 starsI am absolutely going to stay with GoNetSpeed...even though there's a new "rival" fiber optic internet service in my area attempting to give them a run for their money. Just last Friday, I got a new router installed by a helpful, professional competent and courteous tech who came out to my home. I think the customer service, tech support, communication and all-around professionalism of GoNetSpeed is far superior to their competitor fiber optic service in the Bangor, ME area...
I've had GoNetSpeed for almost 3 years, since they first arrived in the greater Bangor ME area. I'd previously been using a cable ISP which was, at the time, the only ISP option available where I lived. When GoNetSpeed came to my area, it was a no-brainer to switch. One; they were not only a "second option" to the cable service. They were Fiber Optic, a major upgrade. Plus, when I signed up, I got the same rate as I'd previously paid for the cable ISP. So now, just recently, (spring of 2025), I am suddenly discovering another fiber optic ISP company making its way into my area. I heard sales people from this competitor company claiming the speed and internet quality for the price is far better than GoNetSpeed. Yet there was no valid information to substantiate these claims. The competitor fiber optic ISP did, however, offer me a free trial with them. So I figured I had nothing to lose trying it out and evaluating. Less than a week later, I've confirmed the speed and price of the 2 fiber optic companies is about the same. I saw no indicator whatsoever of constant, adamant claims I kept hearing about the other service being "better" than GoNetSpeed. And I have now found that GoNetSpeed has far superior customer service, tech support, communication, reliability and overall professionalism of the people who represent the company. For that reason, I will only bringing business and recommending GoNetSpeed and NOT to their competitor.
Review fromSheila C
Date: 05/21/2025
5 starsSheila C
Date: 05/21/2025
Charley M****** is helping Cheektowaga and he makes house calls. He has answers when no one else can help, even customer service couldn’t help but he showed up in person and fixed everything in less than 5 minutes. Gonetspeed is the best
GoNetspeed
Date: 05/22/2025
Thank you for taking the time to write this. Have a great holiday weekend.Review fromKris J
Date: 05/21/2025
5 starsKris J
Date: 05/21/2025
Charley M. From Gonetspeed is so amazing and helpful and fun. As an older guy I thought this would be too complicated but Charley and Mirza made everything smooth and easy. They even helped me get a new calling in life. Talk about life changing. Cheektowaga native. Let's go buffalo! We finally have commercial grade internetGoNetspeed
Date: 05/22/2025
Thank you for your review, and thank you for being a GoNetspeed customer!Review fromScott T
Date: 05/14/2025
5 starsScott T
Date: 05/14/2025
Charley M****** is informative kind courteous and fun. Making this pleasant and fun and so easy we had to switch. Lockport is the way to go. Thank you gonetspeedGoNetspeed
Date: 05/15/2025
Thank you so much for taking the time to fill out your review.
Our A+ rating means so much to us! So happy to hear you enjoyed your interaction with Charley!
Review fromByaombe S
Date: 05/08/2025
5 starsByaombe S
Date: 05/08/2025
Charley M****** fromgonetspeed in Buffalo helped us find our tv shows and channels for free on our smart tv. He takes his time and he responds if you have questions. Thanks for helping us save money and get better qualityGoNetspeed
Date: 05/12/2025
Thank you so much for taking the time to write this review! Charley is one of our best!Review fromDan M
Date: 05/05/2025
5 starsDan M
Date: 05/05/2025
Charley M****** takes his time with our older community and comes back to help. It's hard to believe that I could save that much money and get better service and free TV. The only warning I want to give is you want to all watch TV so much more and we're getting bed sores lol. Thanks again gonetspeed and Charley M.GoNetspeed
Date: 05/08/2025
Thank you for being a GoNetspeed customer. And thank you for taking the time to leave this review!
We will make sure Charley gets the recognition he deserves for his hard work!
Review fromJoe M
Date: 04/22/2025
5 starsJoe M
Date: 04/22/2025
Good performance and customer service. Quality and user friendly ways and means. jmGoNetspeed
Date: 04/23/2025
Thank you so much for taking the time to share your opinion, it means a lot to us!
Thank you for being a GoNetspeed customer!
Review fromRonald P
Date: 04/17/2025
5 starsRonald P
Date: 04/17/2025
Charley M****** helped us with our email and we already had a **** TV. He took the time to show us how to use our TV and get all our shows for free.GoNetspeed
Date: 04/21/2025
Thank you for sharing your experience and for being a GoNetspeed customer!Review fromSharon J
Date: 04/11/2025
5 starsSharon J
Date: 04/11/2025
I have fiber through go net speed for about 3 or 4 years. I had a issue and called them out and it was A WASPS NEST, AS HUGE AS MY FIST that had eaten or embedded through the lines up at the pole. The kind gentleman that came out was nice enough to kill them and redo our lines that were messed up. We have not had any more trouble! We run 3 TV's ,3 cell phones , a computer and a laptop and security camera's at any time we want with absolutely no problem. I would recommend ??%.. So any trouble I had was not Go net speed's fault at all!!GoNetspeed
Date: 04/21/2025
Thank you ****** for sharing your experience. And thank you for being a GoNetspeed customer!Review fromSteve G
Date: 04/01/2025
5 starsSteve G
Date: 04/01/2025
Great service! Helps when needed and is an immediate source!! Charley M****** always answers the phone and helped with my tv as well. Great guy working for a great companyGoNetspeed
Date: 04/04/2025
Thank you so much for taking the time to submit your review!
I will make sure Charley gets the recognition he deserves!
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