Reviews
This profile includes reviews for GoNetspeed's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 91 Customer Reviews
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Review fromTed C
Date: 02/08/2025
3 starsTed C
Date: 02/08/2025
We’ve been satisfied with the internet service, but have had some serious billing issues with the company. GoNetSpeed was the first internet provider to install fiber optic lines in our area and installed fiber optic service to our house at a price lower than our the previous DSL service. We've found that service to be reliable and fast. 2 years ago we finished building another house on our property and in Jan 2023 added a separate service to that house. With our first bill (Feb 2023) we saw a charge for only one of the two services. So we contacted GoNetSpeed billings department and told them about the missing charge. The rep explained that the company knew about this and that we'd see corrected charges in our next bill. But the charge was missing in the next bill. Contacting billings again, we were told again that the charges would be corrected. I explained that if this went on much longer, we could eventually receive a large bill for the yet to be billed service. The representative assured us the bill would updated so that this couldn’t happen. 2 yrs later - w/ no advance warning, explanation, or apology for the lateness, we received a bill for the second service. At 24 months, the bill for this one service came to about $1,935 - the exact situation we tried to avoid and one that GoNetSpeed assured us would not happen. With automatic billing (which we have done for years), we took our eye off the monthly bills, and assumed this somehow had been managed. On Feb 3rd, I contacted (by phone) the Customer Care dept and expressed my displeasure with the billing – stating this is exactly what we tried to avoid. The comments I received from the Customer Care rep was, “wow this is a big bill”, and that he would talk to his supervisor and have that rep contact us. We've not heard from anyone at GoNetSpeed since. I hope we hear back from them for an explanation. And I hope they don’t provide this kind of terrible billing service to other customers.
GoNetspeed
Date: 02/13/2025
Thank you for bringing this to our attention.
Your account is being reviewed and our customer service supervisor will be contacting you to discuss.
We will get this resolved for you.
Thank you for being a GoNetspeed customer.
Ted C
Date: 02/13/2025
An account supervisor did follow up regarding the billing issue and has provided a satisfactory resolution to that issue. As stated in my previous comment, we've been very satisfied with the Service from GoNetSpeed has provided - both from an installation and on-going internet service perspective. With our billing issue resolved, we would now change our rating from a 3, to a 5 - Very happy with our GoNetSpeed service.Review fromNick S
Date: 02/08/2025
1 starNick S
Date: 02/08/2025
These folks don't take "no" for an answer. In the last 2 weeks I have had no fewer than 3 different visits, two by the same person, and each time I tell them I'm not interested they keep coming back. I'm sick of the door knocking at strange hours and I'm sick of seeing the same person/people wandering the neighborhood knocking on the same doors repeatedly. Visit once, leave a flyer and move on. I'm frustrated with this invasive and, frankly, annoying sales tactic.GoNetspeed
Date: 02/13/2025
Good morning,
I'm emailing you to discuss privately and to flag your address as do no solicit.
Review fromKimberly M
Date: 01/28/2025
1 starKimberly M
Date: 01/28/2025
I have had service not even a week I was told that I’d be paying $54.99 for a year and I have already Bill‘s gonna go up $5 dollars a month yes I am on auto pay. Yes I am on paperless billing so this should not be happening not even a week after getting the service very disappointed. When I called the representative said nothing she can do. It’s office wide.GoNetspeed
Date: 02/04/2025
Good morning,
I sent you an email yesterday to discuss. Please let me know if you've received it or need anything else.
Review fromJohn B
Date: 01/25/2025
1 starJohn B
Date: 01/25/2025
Out dated systems no communication from the oneonta Al office. No customer support all they do is tell you lies about when they are going to fix the internet. In the last 2 yrs the internet is out more than it works and is only getting worse. Maybe a nice Breach of contract lawsuit would motivate them to actually do something about the problem.GoNetspeed
Date: 01/27/2025
Good afternoon,
I'd like to assist your with your concerns. I've recently sent you an email if you could please respond and provide me with your account # and address so I can review your trouble ticket history.
Review fromOscar S
Date: 12/31/2024
1 starOscar S
Date: 12/31/2024
Stay away!!! I had an extremely disappointing experience with Go Net Speed that I feel compelled to share. As someone experienced in networking integration and handling large network setups for a major TV network, I expected a higher level of service and professionalism. Unfortunately, that was not the case. I scheduled multiple visits for service to fix the problems, but each time, the technicians failed to show up without any prior notice. It’s incredibly frustrating to request service and be left in the dark, especially when I reached out to confirm each appointment. The lack of communication is simply unacceptable. When I finally managed to get the service up and running, I conducted a speed test directly from their modem. To my dismay, I was only receiving 140Mbps symmetrical bandwidth despite being sold a 2Gb service. This is not even close to what was promised. Overall, my experience with Go Net Speed has been far from satisfactory. The unreliable service, coupled with the poor communication and underwhelming performance, has left me feeling disappointed and frustrated. I cannot recommend them based on my experience. The primary issues we've encountered include below-average bandwidth speeds and frequent malfunctions with the ***** ****** 10 devices, which consistently go offline.GoNetspeed
Date: 04/09/2025
We are sorry to hear you did not have a good experience. Your feedback is important and helpful to us. Should you decided to give us another chance I would be happy to assist you.Lauren.H********************Customer Advocacy & Continuous Improvement Manager.Review fromAdam H
Date: 12/05/2024
1 starAdam H
Date: 12/05/2024
For over a year, GoNetSpeed kept e-mailing me and sending me post mail about singing up for their service. They also took a pre-order (*********** **). I still get emails telling me "coming soon", and now that they are 1/2 (half) a mile from my home, their website claims they are not building here. I called and they "claim" it is coming, but admit they seem to have stopped by the cemetery just down the street from me.GoNetspeed
Date: 04/09/2025
We are happy to see you were installed on 3/21.We thank you for your patience while we completed the network in your area. Thank you for being a GoNetspeed customer!Review fromGina N
Date: 11/22/2024
1 starGina N
Date: 11/22/2024
Just got service yesterday, and I completely regret answering door and setting up an install. Service in the few rooms it reaches is fast, but doesn't cover house, not a large house by any means. That was one of my concerns when switching. Told it wouldn't be a problem. Why not lead with basically every house is going to have to pay $10 extra per month for extenders. Now I have to wait a week before a tech can come back out and give me the internet that I actually already had with someone else. Would love to just cancel and pretend this never happened, but there would be a $100 fee, so I'm stuck with this service for 3 months. Also tech updated name if 5g but not of 2.4, and it was an additional headache finding app to switch that on own. Original tech was not very helpful, friendly or informative. Then the struggle of switching over the devices which I also raised concerns about, but everyone said if named the same, everything will just pick it up easily. Called support numerous times.....randomly disconnected twice, no call back. So far I've spent at least 8 hours of my life dealing with this headache I didn't seek out. Wish this service never came to town. Wasting tons of time for no visible upgrade in service and no savings. Also now wondering what surprises to expect on bill after reading other reviews.GoNetspeed
Date: 04/09/2025
We are sorry to hear you did not have a good experience.Your feedback is important to us. If you decided to give us a chance in the future, I would be happy to assist you.Lauren.H********************Customer advocacy and continuous improvement managerReview fromWyatt W
Date: 11/02/2024
2 starsWyatt W
Date: 11/02/2024
First day of having GoNetspeed and I have no internet. Literally the installation was less than 3 hours ago. They providing me a ticket and said someone who contact me in the next 24 hours. So within the first 3 hours of having this service I am already completely not satisfied. I haven't been notified how to setup payments nothing. The tech who came out was probably the only good part of experience. Very nice guy didn't take long seemed very professional. That's why I gave it two stars.GoNetspeed
Date: 11/12/2024
Good morning,
Our technical support team has made numerous attempts to reach you to assist in trouble shooting and to arrange dispatch if necessary. I have also tried reaching out to you and have not received any response.
Review fromJoseph C
Date: 09/24/2024
1 starJoseph C
Date: 09/24/2024
1st bill was $102 instead of $59 I was told No access ports for CCTV hard wire Internet getting way to expensive, I'm shutting it off a.s.a.p.GoNetspeed
Date: 09/25/2024
The 4th page of your invoice displays your detailed charges.
You received a prorated amount of $28.00 for 9/3 - 9/16.
You also did not enroll in automatic payments ($10 non autopay fee) or paperless billing ($4.95 fee) so were billed the additional $14.95.
A member of our team will reach out to explain and discuss.
Review fromAndrzej P
Date: 09/08/2024
5 starsAndrzej P
Date: 09/08/2024
It looks like reliable service. Installation was fast and technician was nice and professional, ready to answer any questions. Internet and phone line works as expected. I would recommend it to my friends.GoNetspeed
Date: 09/19/2024
Thank you so much for taking the time to leave us a 5 star review. Your kind words and referral mean so much to us!
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