Reviews
This profile includes reviews for GoNetspeed's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 93 Customer Reviews
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Review fromHeather B
Date: 06/29/2024
1 starHeather B
Date: 06/29/2024
Everything was fine until the autopay additional fee. I attempted to call customer support and was on hold for 35min. Finally when I reached someone she was rude. Basically, with the additional fee GoNet is now more expensive than ********, and I never saw a difference in performance.
GoNetspeed
Date: 07/01/2024
Good afternoon,
I am happy we were able to connect today and work through this. Thank you for being a GoNetspeed customer.
Review fromWilbur S
Date: 06/28/2024
1 starWilbur S
Date: 06/28/2024
Terrible service. Overcharged by their own admission for over a year, oh well. Lies that I owe equipment never provided. Incompetent. Disorganized. Waste of time, money and energy. The service has been throttled several times. Never got advertised speeds. Customer service is apathetic and couldn't care less what your problem is. These people take the worst aspects of ******* and ******** and combine them into an amazing display of incompetence. I wouldn't trust their support with so much as a solar powered calculator. Over charged for multiple years for being one of the first customers. Yeah first and last. Highly recommend people look somewhere else that might have even the semblance of honesty and integrity. This business is an ethical trainwreck and blatant money grab. Protect yourself and look elsewhere.GoNetspeed
Date: 07/23/2024
I understand you are unhappy that you were not informed of our new advertised rates. It is not our responsibility to contact customers when new rates are introduced. You were previously on our lifetime guarantee pricing that was retired in January 2022, meaning no new customer after this date had the option of a lifetime guarantee. The representative you spoke with in June 2024 did offer to change your service plan to lower rate and explained that this rate would be subject to change and would no longer be price guaranteed. Regarding your service complaints, I notice that no calls were ever made to our technical support team to assist and trouble shoot these concerns. The equipment you are being charged for in the modem, the small white ***** box mounted to your wall that brings the internet into your home, this would have to have been provided in our for you to receive service. I'm happy to discuss further if you wish to contact me directly ******.******@**********.comReview fromDan D
Date: 06/19/2024
1 starDan D
Date: 06/19/2024
Customer support is the worst I've ever experienced, tried contacting them through email. Blaintly ignored my email, then called and was put on hold for 30minutes, when they finally answered I asked about why my bill was higher when I signed a contract that my bill can never change. The woman stated it's not her department she will have them call me back. It's been 3 days and I never got a call back. Horrible customer service I'll be dropping them and going to another provider.GoNetspeed
Date: 06/24/2024
Good afternoon, I've tried reaching you by phone but was only able to leave a message. I've sent you and email as well. I apologize you'd had difficulty reaching out team.
GoNetspeed
Date: 07/01/2024
Good afternoon,
On 6/24 I attempted to reach you by phone and sent you an email in regards to this review. Please let me know if you have any questions.
Review fromWilliam A
Date: 06/10/2024
3 starsWilliam A
Date: 06/10/2024
We had service installed the 16th of May 2024 and the service works very well. Unfortunately the cable from the curb to my house has not yet been buried and has almost be run over by a lawn mower several times (not ours). I have called twice since and still no one has come to bury it, even though a neighbor had theirs installed and buried since. I plan to request a months free service if it is not buried come the 1 month mark on 16 June 2024. Since they have not been able to fulfill the complete installation.GoNetspeed
Date: 06/11/2024
Good afternoon,
This has been escalated to our director of field operations. I will contact you directly once I receive a response back. We apologize for the delay.
William A
Date: 06/19/2024
Someone came today (19 June 2024) to finally burry the Fiber Cable in my yard. I appreciate the quick response and for the first month of service credit to my account. I plan to continue my service with Go Net Speed for the foreseeable future and hope I can get quick turn around in the future for any technical issues that may arise. Thank you Go Net Speed for your dedication to your customers and excellent service.Review fromLloyd A
Date: 06/07/2024
5 starsLloyd A
Date: 06/07/2024
We had the team of Roberto M and Nick C connect the fiber optic cable today. They did a professional job and walked us through several options of where to connect the cable to the house. They answered all of our questions and very helpful and respectful of the property. They installed the fiber, hooked us up and got us running on 1 GIG in no time. The service is great, and we look forward to using all of the features. I highly recommend both Roberto and Nick as great ambassadors for GoNetspeed and thank you for coming to your area.GoNetspeed
Date: 06/14/2024
Thank you so much for taking the time to leave us a review! We will make sure the employees mentioned receive the recognition they deserve!Review fromVirna A.
Date: 05/31/2024
5 starsVirna A.
Date: 05/31/2024
I recently had a complain against GoNetspeed that I want to follow-up on. I received a call from representative as a result of my rating. Lauren was so very helpful, kind and understanding. The customer service that she provided was Exceptional. Although I don't retract the original statement, I do want to give 5 stars to the resolution to my issue. It has been COMPLETELY resolved. Thank you Lauren for your assistance and timely resolution.GoNetspeed
Date: 06/05/2024
Always happy to help, thank you so much for being a GoNetspeed customer.Review fromVirna A.
Date: 05/29/2024
3 starsVirna A.
Date: 05/29/2024
I have recently been charged a fee for NOT setting up an autopay account with Go NetSpeed. I have had this service for 3 years and have never had this penalty. I have online billing with them and as a result did not see the "insert" on line for the bill informing of this new charge. I want the charges to be removed. I am also attempting to get information from the FCC. After speaking with a CSR "Rudy" he explained that he was in "Sales" and unable to answer my question and also informed me that I would receive a call back. That was 2 hours ago (5/29/24 @ 10:36 a.m.) There has been no call back nor any clarification to my inquiry.GoNetspeed
Date: 05/31/2024
I'm happy we were able to connect today. We apologize for the confusion in the communication you received, I'm glad I was able to help. Please contact me if you need anything else in the future.Review fromRenee P
Date: 05/27/2024
2 starsRenee P
Date: 05/27/2024
I am on day 4 with no internet and looks like it may be five or six and they really could care less. I have called 3 times and no one has contacted me to resolve the issue. I have had gonetspeed for only 3 weeks and so far no good. I think they are not capable of handling technical issue or customer service.GoNetspeed
Date: 05/29/2024
I am happy we were able to connect over the phone today. Your concerns have been escalated to our leadership team for improvements in the future.Review fromBonnie S
Date: 05/19/2024
5 starsBonnie S
Date: 05/19/2024
I love this company much better than ******** cable .great customer service Charlie was great came back to help with little things had questions about got some many channels and all free I'm amazed thanks for all the help CharlieGoNetspeed
Date: 05/23/2024
Thank you, this means so much to us!
And we will make sure the representative you mentioned gets the recognition they deserve!
Review fromWilliam C
Date: 04/29/2024
1 starWilliam C
Date: 04/29/2024
Worst customer service ever! Everything was fine until they told me I had to enroll in autopay. Payments never came out and I had a double bill. I called customer service and they said everything would be fine. Two weeks later I received a disconnect notice. I called customer service again and couldn't get through. Went online and made a payment. Called customer service again and explained what was going on. I was told she would cancel my auto pay since I made a payment online. Checked my online bank account later in the day and a double payment was taken. These people are ridiculous. I don't think anyone at Go netspeed knows what they're doing. So sorry I went with this company.GoNetspeed
Date: 05/03/2024
Good afternoon, We apologize for the confusion, a detailed email has been sent to your account provided email address. Explaining what took place, and I've provided you with a few resolution options.
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