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Business Profile

Moving Assistance

Kimiya Services, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Assistance.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction - 2/22/25
    Amount of money paid to the business - $600
    The business committed to provide - 5 hours of moving services
    The nature of the dispute - this company damaged every piece of furniture they moved from my old address to my new address and caused extensive damage to floors, walls and doorways in both residences, items were dragged through snow and mud instead of carried and lifted properly
    The business has not tried to resolve the problem, the owner, Dwight Jones has all of the photos I am providing today along with multiple texts message to which I have received no response

    I would like full compensation for the money that I paid to this company along with reimbursement to replace and repair all damaged furniture and property

    Business Response

    Date: 04/02/2025

    Hello,  

    We take customer concerns seriously and want to clarify the situation regarding this move. ******* did receive a response to her concerns, contrary to her claim that we did not respond. After reviewing the provided photos, it was evident that the damages described were inconsistent with the work performed by our professional movers.  

    ******* had additional individuals assisting with the move who were not part of our team and were not professional movers. The damages shown in the photos appear to be due to improper handling and a lack of protective materials, such as furniture pads and wrap—items we always recommend for preventing scuffs and dirt during transport.  

    Additionally, ******* filed a claim with U-Haul for these damages, indicating that she was seeking compensation through their process. Given that our professional movers did not cause the alleged damages and that no moving insurance was purchased, we will not be issuing a refund or reimbursement for damages caused by non-professionals involved in the move.  

    If further clarification is needed, we are happy to provide documentation of our communications regarding this matter.  

    Best,  
    Dwight Jones  
    Kimiya Services Inc.

  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Hired Them To Move My Things From My House To A Storage Unit.. Everything Was Packed And Moved To Where The They Can Move It Out.. They Were Late, When They Arrived It A Driver And A Little Boy That Had To Be Like 11 Years Old To Move A 3 Bedroom House.. It Took Them About 3 Hours To Fill Up The Storage Unit.. When It Was Time To Have Them Move My Things From The Storage Unit To My New House I Tried To Open The Storage Unit And There Were Things Just Tossed In The Unit To Where I Couldn't Even Open The Door... Shortly After They Started To Unload The Storage Unit I Got A Message From Dwight About An Issue With My Printer. He Said "It Just Started Leaking" But There Was Ink On To Of The Printer Like It Was Dropped (Because Its A Cartridge Free Printer And Needs A Siringe To Fill It With Ink) Upon Getting The Things Into My Home I Started To Notice Furniture Was Loose And A Few Things Were Broken. My Dresser Is Literally Falling Apart (The Top And Legs Are Seperated From The Rest Of The Unit) The Back Off Of One Of My Storage Cabinets Was Ripped Off. My Bench Legs Basically Fell Off.. One Of My Subwoofers To A Surround Sound System Is Blown I'm Missing A Glass To A Console Table. I'm Mising The Middle Glass Holders For My Dining Room Table And I'm Missing A TV With The Wall Mount.. On Top Of The Printer That Was Damaged While Unloading The Storage Unit.. When I Reached Out To Dwight About The Damages He Asked For Pictures Of The Damages (Which I Sent) Tgen Later He Said That Because My Service Was Discounted That All He Could Offer Was A Sincere Apology On Top Of That.. When I Asked Where Did We Sign A Contract Stating That I Forfit Any Right To Reimbursement Or Compensation For Damages Caused During The Move He Stopped Responding.. There Was No Offer Of Anything To Rectify The Situation Or Anything. Just An I'm Sorry But You Dead On The Cost Of Your Stuff

    Business Response

    Date: 11/11/2022

    First off Im disgusted that ***** who is my wife's cousin. Is really taking things to the extreme to get compensation for items that were already falling apart. Her claims are full of lies. She believes that we are just loaded with money to upgrade her old raggedy furniture.  These issues were pointed out to her during the move and there was no problem.  Things were not just thrown around in her storage unit, it was packed to the brim and some items had to be taken to another location because they did not fit.

    She was charged $380 for each job instead of $1200 that a normal customer would pay. Both jobs took 6hrs total. The ages of the 2 movers are 27 and 23. No 11Yr old was present.

Kimiya Services, Inc is NOT a BBB Accredited Business.

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