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Business Profile

Paving Contractors

Magic Seal, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paving Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received no response to compaints about driveway sealing in 2024. The sealant / crackfiller totally disintegrated creating a mess in the driveway. Cracks are filled with cumbled sealant and tiny black crumbles cover the driveway. (See pictures) We have sealed the driveway annually for 45 years and never had an issue like this. Not only did the job fail to protect the driveway, it created a huge mess.

    Customer Answer

    Date: 06/23/2025

    Magic Seal eventually refunded me for the defective service (on 6/22/25) after the case was closed.

  • Initial Complaint

    Date:04/02/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September I had them come and seal my Driveway, they charged me $187.92 and I paid the bill that day over the phone. Then a few weeks later then send me a bill saying I owe another $80. I have called multiple times and every time they said a supervisor will call me back but they never do. They have been threating to send the bill to collections and have added a late fee on it, but they refuse to talk to me about it. I have tried email, phone calls, fb messages, and nothing. Just promises of a call back and then ignored. They are trying to charge me for a fake bill. I paid the bill in full the day of.
    I have attached my CC statement, the FB chat and the most recent letter they have sent.

    Business Response

    Date: 05/03/2024

    BBB spoke to the business owner and the following was relayed:We removed the balance owed.  The balance that was owed is not in collections any longer.The balance was technically owed to us, because it was the remaining part of the price that was originally agreed upon.  I can send a copy of the paperwork.  However, we are making a one time, special exception to be done with this transaction.  Please encourage the customer to take his future business elsewhere, as we believe that would be best for both parties moving forward.  Thank you.

    Customer Answer

    Date: 05/05/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    **** ******








  • Initial Complaint

    Date:07/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My driveway was sealed on 7/15/2023. It started with the crew taking a string trimmer and chopping the bottom 6” off on expensive plant on the side or the driveway. When I brought this up to the own we, he told me that I should have moved it off the driveway. Second, there were 4 bags of grass clippings on the driveway. He moved them, but instead of putting them on the grass, he threw them in one of my flowerbeds on top of my plants. His excuse saw that the flowerbed looked old and nothing was living. Third when the took a machine, a high speed blower on wheels, to clean off the debris, they blew everything against my new car. Dirt, grass, rocks, everything against the passenger side.
    When I talked to him, all he did was try to defend what actions he took. He had no regard for other people’s property. He refused to take responsibility for any of his actions and attempted to place the blame on me. He refused to hear my side of the store and eventually he hung up on me.

Magic Seal, LLC is NOT a BBB Accredited Business.

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