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Business Profile

Sunroom Construction

Pro Home & Sunrooms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sunroom Construction.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a patio roof extension, the experience with this company was awful. They advertise that they are a **** Certified Distributor and they are not. The warranty I have states that they are **** Certified. We have had leaks and we have only had this since November. The owner mark refuses to come back and fix the leaks. I have him on video telling his employees to cut corners and do the project wrong, unless my wife and I catch it at that point they can do it right. He tried to over charge us and stated that what we asked for wasnt what the contract stated. He completely bait and switched what his brother the sales person stated. If you check the ****** reviews you will see this has been common practice for him the past year. He seems to take the money and not return calls or fix issues even with the warranty. **** has notified me that they are sending him a cease and desist. You need to review him being on the BBB, this business is shady and the owner is the ring leader. He also, drilled into my patio in the incorrect spot and only filled it with silicone. He takes 0 responsibility for anything.

    Business Response

    Date: 12/19/2024

    Mr. ******* , complaint is  ridiculous, there was no bait and switch , his contract never stated we were using **** products as since covid we have had to use other sources and manufactures to fill orders.He has a pro home and sunrooms  warranty the only thing was the old logo showing us being a **** authorized dealer was still showing on logo , which has been fixed.It was never put in any contract we were using **** products.Also we have sent service man to his home to address any repairs .So this is not correct

    Customer Answer

    Date: 01/14/2025

    Response taken by phone:  I sent them a video of the leak and they came to inspect it.    They never came back to fix the leak after acknowledging the issue.

    Business Response

    Date: 01/15/2025

    Installer came back next day , has left messages for homeowner but not received a call back, as explained by installer weather must permit repair as it needs a period of dry warmer days to correct his little drip

    he can return Chris the installers call anytime

  • Initial Complaint

    Date:09/17/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had Screen Room Install Guy window track owner told me he would take care of it. It’s now a year and a half later and Mark Tait is not answering calls or text so he’s left me high and dry.

    Business Response

    Date: 10/09/2024

    Response taken by phone:  I apologize for the delay.  Our website has been hacked and all calls are routed through the website.  I was able to get in touch with the customer and I plan to take of this by the end of the week.

    Customer Answer

    Date: 10/11/2024

    Mark t*** from pro home and screen room showed up today took measurements told me it would be fixed this year told me to knock it off with review crap all I can say it a waiting game hope he shows up he left very pissed off. So if this case can be left open I would appreciate it 

Pro Home & Sunrooms is NOT a BBB Accredited Business.

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