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Business Profile

Solar Energy Contractors

SUNation Energy
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a level Solar customer that was taken over by **********************. For about a month and a half since 7/21 my inverter has not been working and I was never notified that it wasnt working properly. I found out by getting $600 plus **** bill back to back months. I was told that the new inverter will be coming 9/6 to be installed but theres no guarantee. After talking to SUNation about crediting my account for the lost solar that I have lost out in since 7/21 they told me that they will have to have a meeting with level solar in regards. When asked for phone number for myself to contact them phone number was not given was only allowed to submit for return phone call. My account should be credit the proper $$$ amount based on the daily average over the past 6 years of having this system. Now Im waiting for level solar to contact me to discuss further more which SUNation told me they never credit anyones account. Im extremely annoyed with the way this is being handled I got solar so I wouldnt be getting these outrageous **** bills.

    Business Response

    Date: 09/21/2022

    Since ********************** system was down, he was placed on a billing hold or freeze. On August 15th the homeowner's bills were placed on hold, this was for July energy production. SUNation is working with ************* the new owner of Level

    systems to get ********************** equipment as soon as possible. Unfortunately, the equipment is on backorder due to supply constraints. ************ is handling any reimbursements at this time and they are aware of the situation.

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