Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with **** at Probate Advance. They would give me $5000 and then they would get an assignment of $10000.00 out of my inheritance. ****** ***** filed for the assignment and I did not get paid! They are trying to take the money.

  Business Response

  Date: 05/07/2025

  ***** appreciates the opportunity to respond to *********** complaint. *** ******* complains that Probate Advance expects payment based on an inheritance advance of $5,000. Probate Advance filed but has since withdrawn an assignment relating to *** ******** probate interest. Since ********** has his requested relief, we view this matter as resolved.

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The company did not honor their agreement. Instead the representative sent a message to me the following day saying "I know you do not like us very much but do you still want this money." I find it very distasteful that a company who is supposedly trying to help someone during a difficult time in their life with the passing of a father would taunt someone. I future would like the company to uphold their end of the deal as I stated to the **********. If the company representative wants to behave like a child then he in return needs to at least accept the consequence of playing in the adult section of life. 

  Thank you,

  ***** ******* 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Business Response

  Date: 05/22/2025

  Probate Advance stands by its prior response.  Probate Advance has not been in contact with *** ******* since before his initial complaint.  We strive to provide needed funds to probate heirs waiting on the resolution of their probate estate, but unfortunately we cannot provide funding for every request.  In this case, while Probate Advance anticipated being able to provide an inheritance advance to *** *******, it ultimately determined it could not do so and rescinded its assignment agreement with *** ******************* Probate Advance is unable to provide *** ******* his requested relief, we consider this matter closed.

• Initial Complaint

  Date:03/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Probate advance gave me a advance offer of ******. They sent me paperwork to sign and credit card. But they only advanced me ****** of the ****** agreed on. Then they stated they needed to make sure I was 50% heir to the estate in which I sent them prior court proceedings proving I was. Now I can't get anyone to answer my phone calls..emails or texts?? And they still have my ****** dollars which I am responsible for paying back. And I'm on a timeframe to pay it all back or I have to pay more. This is not fair and I need help to resolve this matter asap so I can handle the issues in front of me! Thank u

  Business Response

  Date: 04/10/2025

  Probate Advance appreciates the opportunity to respond to *** ****** complaint. *** ***** complains that he was promised an inheritance advance of $40,000 but that he has only received $20,000 of that amount, and that he is responsible for repaying his funding based on the $40,000 amount. ******** is mistaken as to how his assignment amount will be calculated and the terms of his inheritance advance.
  
  *** ***** is correct that the total maximum of his advance under his assignment agreement is $40,000, but that is only a maximum. Under the terms of his agreement, he would be advanced $20,000, and Probate Advance would provide him with an additional $20,000 if the following conditions were met: (1) there is a determination of heirship confirming *** ***** as a 50%heir of the estate, and (2) Probate Advance has confirmed that there are sufficient estate assets to fully satisfy all of Probate Advances assignment agreements with ********************************* has been determined to be a 50% heir of the estate, the second condition has not been met as the real property associated with and constituting a majority of the estates assets is currently occupied by *** ****** uncle, which he was aware of at the time of executing his assignment agreement, but neglected to disclose.  Given that the occupant has rights to a life estate and might reside in the property for years until it is sold, it is not possible to determine the likelihood that there will be sufficient assets to satisfy Probate Advances assignment. Once Probate Advance determines that sufficient assets are available to ensure its assignment will be honored, the remainder of the inheritance advance will be disbursed.
  
  If the conditions are not met, *** ****** assigned amount will reflect a prorated amount based on the amount of the inheritance advance provided under his assignment agreement. *** ***** may also seek a cancellation of his assignment agreement at any time within the next 2 weeks (until 4/23/2025), if he is willing to return the $20,000 he has been disbursed by contacting **** ********* at ***********************************************************.
  

  Customer Answer

  Date: 04/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Probate Advance has not honored our contract! PERIOD

   The main reason I filed a complaint is that Probate Advance informed me just like in their rebuttal, they stated as soon as they establish my 50% heirship..they would honor our agreement  and send me the other 20k promptly. I understand that you guys want your compensation  and that's fine. But that's the deal we signed therefor u just admitted you have established that im 50% heir so I need you to promptly forward my compensation. If not..there are grouds for breach of contract here and our contract is in black and white. Thank u for your service. Just honor our contract and collect the 40k profit that u made off my inheritance. Just sad because future customers might realize the predatory actions and non- promptness that Probate Adance has demonstrated in my interaction with them! God Bless you and your families!

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [NO IS HASNT BEEN RESOLVED!!  First of all...why would u offer 40k probate advance if it wasn't warranted?? U don't make sense. If u didn't think the property wasn't  worth that amount, then why did we make a deal? Why didn't u do your due diligence and investigate the matter. Like as me and **** from Probate Advance,discussed I wasn't aware of step-uncle was still residing there. And the reason **** said that they can't honor my contract was because if the uncle was still alive and living in the home, he doesn't know if home would be worth the  the same amount or more on the contract?? SO ANSWER ME 2 THINGS..IF IT WASNT A PROPER INVESTMENT IN YOUR TERMS LIKE U ALREADY STATED..THEN WHY HAVE YOU ALREADY PLACED A LEIN ON PROPERTY THE FIRST DAY I SIGNED THE CONTRACT?? KINDA FUNNY DONT IT SEEM? AND HERES MY NEXT QUESTION, THE 2 MAIN REASONS I CHOSE PROBATE ADVANCE IS #1 GETTING ADVANCE IN 24HRS LIKE YOUR ADVERTISING SAYS AND #2 YOUR ADVERTISING CLEARLY STATES THAT IT DOESNT MATTER HOW LONG IT TAKES FOR PROBATE ADVANCE TO RECOUP THEIR INTEREST IN PROPERTY, THEY WILL WAIT! CLEARLY IN BLACK AND WHITE PRINT. SO WHAT GIVES? DO I SUE FOR FALSE ADVERTISING OR BREACH OF CONTRACT OR BOTH? ALL IM REQUESTING ON THIS PUBLIC FORUM IS THAT U HONOR OUR CONTRACT ON A HOME THAT IS WORTH 400K AS WE SPEAK AND QUIT TRYING TO PUSH AROUND A PERSON IN NEED OF WHAT HE SIGNED UP FOR. AND REMEMBER THIS..I HAVE ALL CORRESPONDENCE OF OUR TEXTS MESSAGES AND RECORDING OF OUR PHONE CONVERSATIONS.  IM NOT GOING TO JUST WALK AWAY FROM THIS. IM GIVING U A CHANCE TO JUST HONOR OUR CONTRACT. BECAUSE IF OR WHEN I FILE SUIT HERE IN *****..THERE WILL BE PUNITIVE DAMAGES..QUALITY OF LIFE PAY..LAWYER FEES..UNDUE STRESS AND ETC. AND I WILL WIN MY COUNSEL SAYS SO BUT I WILL GIVE U THIS LAST OPPORTUNITY TO HONOR OUR CONTRACT ON THE BEST FORUM IN THIS COUNTRY TO RESOLVE ISSUES WITHOUT FILING SUIT! YOU SEEM TO BE A INTELLIGENT MAN..BUT SO AM I...REREAD YOUR ADVERTISING AND MAYBE THAT WILL BRING U TO THE LIGHT **** GOD BLESS ALL OF US AND ESPECIALLY YOU **** I HOPE THIS INTERACTION WILL ALSO HELP OTHER PEOPLE OUT THERE IF THEY BY CHANCE HAVE A SIMILAR SITUATION.  GOOD DAY ****.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Business Response

  Date: 05/06/2025

  As stated in Probate Advances prior responses, under the terms of his agreement, *** ***** would be advanced $20,000, and Probate Advance would provide him with an additional $20,000 if the following conditions were met: (1) there is a determination of heirship confirming ******** as a 50% heir of the estate, and (2) Probate Advance has confirmed that there are sufficient estate assets to fully satisfy all of Probate Advances assignment agreements with *** *************** apologize for our prior mistake, but after further review of the probate matter docket, we have learned that the first condition has not been met. While a motion has been filed, no determination has been made as to heirship. If such an order has been entered, *** ***** should share that immediately.

  Thus, for the above reason, and the reasons previously stated, neither condition has been met, and Probate Advance will not disburse the remainder of the inheritance advance until those conditions have been met.

• Initial Complaint

  Date:01/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Both of my parents died in the last 5 years and these ghouls won't stop sending me letters about getting money through their garbage company "NOW" while I wait for my inheritance. First off, my parents left this world without anything to inherit and, second, this company is obviously a scam. My Dad has been dead for 5 years now and my Mom for 3. I would like to not get these annoying scam letters for the rest of my life.(P.S. My four siblings also get these letters.)

  Business Response

  Date: 02/04/2025

  ****** ***** complains about receiving marketing materials from Probate Advance and believes that we are engaging in some form of predatory marketing. We regret any inconvenience to *** ***** and his siblings.
  Probate Advance markets its services to potential consumers,in this case potential probate beneficiaries, based on publicly available records. Consistent with our practice of promptly removing any consumer from our mailing lists upon request, we have removed *** ***** from any future mailing distribution lists. We have also removed the other beneficiaries of this estate from our marketing list.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive constant mailings from this company. The most recent mailing imitated the look and feel of official tax paperwork. This isnt a coincidence, given the time of year Im sure. That was the last straw for me. Im tired of their predatory marketing strategy. I have received dozens of mailings. I shouldnt need to call to unsubscribe. Maybe just dont harass people? I finally unsubscribed officially and I better not receive any more mailings. They also harass my family at other addresses.

  Business Response

  Date: 01/31/2025

  ****** ***** complains about receiving marketing materials from Probate Advance and believes that we are engaging in some form of predatory marketing. Probate Advance markets its services to potential consumers, in this case potential probate beneficiaries, based on publicly available records. We regret any inconvenience to *** ****** but Probate Advances services are beneficial to those customers that prefer to receive a portion of their inheritance now rather than wait for the lengthy legal proceedings to conclude. Nothing about doing so based on publicly available records is predatory in nature and its customers are never under any duress to do business with Probate Advance. Consumers must apply for inheritance funding and nothing supports the idea that they are doing so under pressure.

  
  Prior to the receipt of this complaint, Probate Advance received a phone call from ***** on January 6, 2025, at which time he provided his name and unsubscribe code. Consistent with our practice of promptly removing any consumer from our mailing lists upon request, we have removed ***** from any future mailing distribution lists. We have also removed the other beneficiary of this estate from our marketing list. Any correspondence already in transit or received at the time of *** ****** removal request could not be intercepted.

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They did not acknowledge the PREDATORY MARKETING of masquerading their materials as legal/tax documents, per the original attachment that I sent. The sole reason I reached out was because that individual piece of mail looked so urgent I put it aside and paid special attention to it. Then when opening it, I was furious because I had been receiving WEEKLY mailings from them and they continued to disguise them in unique PREDATORY ways to avoid getting them thrown out in the trash where they belong. They did remove me from their list and I haven't received more mailings, but I am not satisfied unless they cease using this inappropriate and unethical marketing style.
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been constantly been getting solicited by this company as a Heir for an estate. I am not an Heir. I am the Admin and creditor. Also My mother now gets the mail.. To my mailing address. She doesn't live there. I have called 4 times. Last phone call no one picked up. Other 3 they said they would stop the mail. This is the 5th letter. I have received 3 to me and 2 to my mother. I'm guessing they are sending this to the other heir in a different State. I never gave them my info and they just take it from Court records and ****** me. I would like this to stop and some compensation for this. Now they have my info. I never gave that to them and it will probably get sold or stolen along with my mother's. They are not very helpful and all they want to do is make money off your loved ones loose. This is upsetting to me. The person whom the Estate was was close to me and this just makes the whole difficult situation worse. I would like this to stop. Instead of telling to me and saying no more letters they send more a week later! How would you like to be reminded and pestered about someone you cared about bringing it up all the time and I have to deal with the whole estate and should be lest alone by ambulance chasers. Its very upsetting . Sorry for my frustration, but this is not right.

  Business Response

  Date: 01/27/2025

  **** ***** complains that he and his mother (who does not reside at his address) are receiving constant mailing materials from Probate Advance and believes that we are engaging in some form of predatory marketing. We regret any inconvenience to *** ***** and his family. Probate Advance relies on public probate documents to reach consumers, and its customers are never under any duress to do business with Probate Advance.

  
  Prior to the receipt of this complaint, Probate Advance received an email asking that he and his family not be contacted on December 20, 2024. Consistent with our practice of promptly removing any consumer from our mailing lists upon request, we have removed ***** and the entire estate from any future mailing distribution and marketing lists.

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested to unsubscribe two times via email with their code. No response back and I keep getting their **** mail.Since I was not removed, I called and was not *********** is this legal? This is harassment.

  Business Response

  Date: 01/03/2025

       ***** *** complains about receiving further marketing materials from Probate Advance after his initial request to be removed on October 25, 2024, and believes that we are engaging in some form of harassment. We do regret the inconvenience in paperwork accidentally being sent to *** *****************    Prior to receiving this complaint, Probate Advance received an email sent by *** *** on October 25, 2024, where he requested that he be removed from any and all contact. At that time, consistent with our practice of promptly removing any consumer from our mailing lists upon request, ***** *** was removed from any future mailing distribution lists. Unfortunately, in error, *** **** information was not completely removed from our distribution lists and further correspondence was sent in error. This error has been corrected, and *** *** will not receive any further mailings from Probate Advance.

  Customer Answer

  Date: 01/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ***
  
  
  
   
  
  

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I find their solicitation for advancing money on my mother's estate offensive. I contacted the company and emailed the owner personally, asking him not to send me mail to my address anymore. I received letters from this company again this week. I am extremely upset. I would think that when the owner of a company is contacted, he would do something about it. I am absolutely beside myself. I compare them to attorneys waiting in an emergency room at a hospital.Thank You,**************************************

  Business Response

  Date: 10/30/2024

       *** *************** complains about receiving marketing materials from Probate Advance. Probate Advance markets its services to potential consumers, in this case potential probate beneficiaries.  We regret any inconvenience to ******************* but Probate Advances services are beneficial to those customers that prefer to receive a portion of their inheritance now rather than wait for the lengthy legal proceedings to conclude.
  

       Prior to the receipt of this complaint, Probate Advance received an email request with an unsubscribe code from *** *************** on October 11, 2024. Consistent with our practice of promptly removing any consumer from our mailing lists upon request, we have removed ****************** from any future mailing distribution lists.  Any correspondence already in transit at the time of *** **************** removal request could not be intercepted.

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Probate Advance has contacted me by mail twice after acknowledging my unsubscribe email. I find their business offering very disturbing and hoped that my unsubscribe emails would suffice in discontinuing their outreach.I will note below the code included on the letters they send me for identifying my unsubscribe requests, which I included in both emails I sent them.I have made no contact with this business aside from requesting an unsubscribe.

  Business Response

  Date: 08/27/2024

       **************** complains about receiving marketing materials from Probate Advance. Probate Advance markets its services to potential consumers, in this case potential probate beneficiaries.  We regret any inconvenience to ****************,but Probate Advances services are beneficial to those customers that prefer to receive a portion of their inheritance now rather than wait for the lengthy legal proceedings to conclude.

       Prior to the receipt of this complaint, Probate Advance received an email request with an unsubscribe code from **************** on August ****** at 1:01 PM. Consistent with our practice of promptly removing any consumer from our mailing lists upon request, we have removed **************** from any future mailing distribution lists.  Any correspondence already in transit at the time of *** ******* removal request could not be intercepted.

  Customer Answer

  Date: 08/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I need the business to accept and respond to my unsubscribe request. By their own admission, my unsubscribe request was received by them on August 5th, and I received written communication from them dated as late as August 20th. Their statement that the communications they sent me have been discontinued is false. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 09/06/2024

  We apologize for any inconvenience to ****************. We have confirmed they have been removed from the list. Any subsequent mailings they have received were sent inadvertently.

• Initial Complaint

  Date:06/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father's home was in probate and I (his daughter) needed money to clean the place up. Contacted Probate Advance for an advance from the home. I got 3 advances. At first I was going to sell the home but have since decided to keep it. I informed Probate Advance of my decision. Myself, my *********** Attorney and my *********** Agent have all been trying to reach my Agent at Probate Advance (***********************) since May 07, 2024. We keep leaving voice mails with no return calls. Then call customer service and they say they'll take a message and will have the appropriate people give us a call back. No one ever calls back to solve the payoff issue. We are afraid that they are ignoring our calls so that they can keep adding on charges and then eventually take my home. I feel they are predators and they prey on the elderly, which I am elderly. I am also contacting ********************* and reporting them. They did not inform me that I would have to pay the amount I borrowed, plus there fee which keeps increasing. This is all affecting mine and my husband's health which we are both disabled in one way or another.

  Business Response

  Date: 08/15/2024

       Probate Advances services are beneficial to those customers that prefer to receive a portion of their inheritance now rather than wait for the lengthy legal proceedings to conclude.The fundings are provided to customers via an assignment of a portion of their probate estate interest to Probate Advance; this product is a sale/assignment and not an advance. 
  
       On October 27, 2023, the complainant reached out to Probate Advance, as the sole heir of her fathers estate, to request an inheritance funding. The complainant executed three assignment agreements on October 31, 2023; November 22, 2023; and January 11, 2024, for a total purchase amount of $70,000 in exchange for assigning $176,000.00 of her interest in the probate estate. These assignments were provided on the basis that the probate estate consisted principally of the residence referred to by ****************. Accordingly, **************** promised under those assignment agreements that the property would be sold so that Probate Advance would be paid its interest in the probate estate.
  
       On May 7th, **************** contacted Probate Advance to state her desire to stay in the residence. Probate Advance stated that if that was the case, it was willing to accept a buy-out of the assignment.While we waited for her response, Probate Advance tried to reach **************** on May 9th, 24th and 31st, June 7th and 25th without success. On June 21, 2024, Probate learned from the personal representative of the estates counsel that **************** has decided to sell the home.
  
       **************** states that she has not received any response from customer service at ********************** since May 07, 2024. It is untrue that **************** has attempted to contact Probate since then and, in fact, Probate Advance has been awaiting a response on whether **************** would buy out the funding or sell the home as provided in her agreements with Probate Advance.
  
       Probate Advance is not requiring that **************** sell the home she is free to buy out the funding. However, if **************** is unwilling to comply with her obligations under her assignment agreements, Probate Advance will take such action as is necessary to protect its interest in the probate estate, for which **************** received $70,000 in return.

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I find it completely despicable that these companies prey on grieving survivors. I have been contacted four times to remind me that my daughter passed away. Three times after I followed their directions and also called them. (This excludes the 3 letters mailed to my wife that I did not document.). This probate was completed months ago and all proceeds were distributed. This is purely harassment. I do not doubt these letters have gone out to all four other people named in the will. The Probate records should not be public for this type of use of advertising.

  Business Response

  Date: 08/05/2024

       ********************** complains about receiving marketing materials from Probate Advance. Probate Advance markets its services to potential consumers, in this case potential probate beneficiaries, based on publicly available records.  We regret any inconvenience to **********************, but Probate Advances services are beneficial to those customers that prefer to receive a portion of their inheritance now rather than wait for the lengthy legal proceedings to conclude.  Probate Advances services are not predatory in nature and its customers are never under any duress to do business with Probate Advance.  Consumers must apply for inheritance funding and nothing supports the idea that they are doing so under duress. 
       Prior to the receipt of this complaint, Probate Advance received a phone call from ********************** on May 31, 2024, as well as an email with an unsubscribe code requesting he be unsubscribed from the mailing list on June 3, 2024. Consistent with our practice of promptly removing any consumer from our mailing lists upon request, we have removed them from any future mailing distribution lists.  We regret that any correspondence received by ********************** after their requests were already in process at the time and could not be intercepted.  We have also removed the other beneficiaries of this estate from our marketing list, including ************************ spouse.

  Customer Answer

  Date: 08/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As you can see I  / we received multiple letters from Probate Advanced after requesting to stop! I understand marketing but, one letter is sufficient. The multiple letters mailed out to the same address at approximately 2 week intervals, is harassment. No further response is necessary. The letter s have finally stopped.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************