Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reaching out for an advance i received a message form one of the employees, ***********************. I messaged her back explaining ai was in an emergency situation and need of fund in a timely manner. I told her i saw on the website that they could fun in 3 hours and asked her if this was possible. O gave all of the information in the case and the person I was inheriting from. I offered a copy of the will , probate documentation, the docket number and told her how much the bond was for and that it was approved. I told her the amount of the advance I wanted. Given all information needed. On October 27th, 2022 from ****************** stating in fact that She would have me approved and funded that day. This was a great relief to me. Knowing I was getting funding that day I didn't need to look any further and I felt secure knowing my emergency situation was going to be taken care of that day.. what a relief. I talked to ****** and she said she would text me right back.. having more questions i cintinued to text her throughout the day.. Hour after hour went by and no response. ****** ignored me, emaiing em that night saying she couldnt find the case asking for a case number (to whiuch i offered 16 hour prior on the day she asurred me i would be funded. I send the number and all the paper work and she ignored me all night. The next day she said she needed the case number which i emailed the nught before. I was ignored all day then finally told it takes 24 hours to review cases and that she didnt say itr woukd be done that day to which i screenshot her text to me and sent it to her. That was the last i heard from her. She ignored me there after as did Probate Advance with my many attempts to contact them. for 3 days I was lied to - she even stated that she wanted me to get funded so she could make money as ***** as i wanted the funding - all in writing. I suffered great loss due to being lied to for the sake of keeping my business and stopping me from going elsewhere.

  Business Response

  Date: 11/30/2022

   Our process is to assess a case initially baed on information provided by a customer during client intake and to try our best to answer questions on the timing and likelihood of our ability to move forward based on the information provided.  In your case, we proceeded based on the information you provided that there was an estate attorney actively involved in the case and helping to administer the probate.  We reached out to the attorney who specifically told us that he is not involved in the case.  That is a big change in circumstance that totally prevents us from moving forward.  I see in our records that we had our initial phone call with you to intake your case on August 22, 2022 at 5:59pm EST,  We were able to provide this answer, that we cannot move forward, by August 23, 2022 at 9:22am EST.  That was 22 minutes of business hours.  I do not see how we could have fulfilled our process in any more efficient way than that and in no way did we prevent you from going elsewhere.