Complaints

This profile includes complaints for Apple Air Conditioning & Heating's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Apple Air Conditioning & Heating has 3 locations, listed below.

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  Apple Air Conditioning & Heating

  700 Broadhollow Road S Farmingdale, NY 11735

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  Apple Air Conditioning & Heating

  700 Broadhollow Road S Farmingdale, NY 11735

• 

  Apple Air Conditioning & Heating

  3818 Merrick Road Seaford, NY 11783

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired apple air for a yearly maintenance and the tech came to my house and told me my ac unit was old and can give me problems further down the line, which I have never had any problems with. So then he offered me to change my units for $11,300. I agreed Because I did not want to have to worry about ac problems on hot days. But which in hours after installation team left I started having problems. First it was a defected thermostat that they installed then it was the unit freezing up and not functioning properly. Techs came out again an tried to fix the issue but didnt seem to know whats wrong. Now for this season I called in regards to my machine freezing up still and no one seems to understand what to do. The units have to be defected or the installation was not done properly but what ever it is is extremely unfair to me to spend this kind of money for a faulty machine. And if they fix 1 part they say MAY be the problem but they are not sure. They tried to charge me for labor to fix a part they are unsure will even work. But my question is since my unit has been running on and off with this ongoing issue since day one, what else can be damanged? Or what else can get. A shorten life expectancy due to this either faulty machinery or bad installation job. As of right now the unit is under 1 year old but who knows what they are going to charge me 1 year from now or 2 years from now. So Ive tried to file a claim for a new installation to be done but Im still waiting to hear back from someone. They dont seem to care about the customers only the money. Paying this kind of money I do not want to have any issues or have technicians coming into my house every other day, missing work for them to not even know what is going on or be responsive. Thats the reason I chose a reliable company, well I thought was a reliable company. Now everyone I speak to excuse is oh Im new here so I dont know. Terrible customer service

  Business Response

  Date: 06/13/2023

  The customer is not being charged any money for the repair. We went to their residence on 5/17/2023 and the part was ordered the following day on 5/18/2023. Unfortunately, we never received the part. What the customer needed was not in stock and was on back order. Once we received the necessary part, we returned to their residence on 6/12/2023 to complete the part repair.

  Customer Answer

  Date: 06/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   The part was changed out but that was not the problem because my unit still freezes. The technicians at this place seem like they dont know anything because what they changed was not the problem. Now how long do I have to wait for them to guess the problem. This is extremely unfair its getting hot out and Im 9 months pregnant having to deal with a faulty ac unit and no one seems to care. I want a whole new unit inside and out redone at this point something is defected and for this kind of money I shouldnt have to deal with this 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 06/15/2023

  We Installed the part on 6/12/2023. ************* called on 6/14/2023 at 6:49pm and booked an appointment for monday with our after hours services. 6/15/2023 @ 8am homeowner called into the office the customer service representative to offer same day services with a supervisor and homeowner said 6/15 (same day), 6/16(Following day) would not work for their schedule Monday would be the first available appointment.  When a system is so new and under the manufacture warranty  they requires certain steps to be taken before they replace the unit at no cost. When we were at the home the manufacture's technical support required us to change the **** We need to go back to the home and re call tech support and let them know their diagnosis was incorrect.