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Business Profile

Convenience Store

Stewart's Shops Corp

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for Stewart's Shops Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stewart's Shops Corp has 363 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Well ,instead of sellingg coffee, your selling water with color , not coffee ok ,never Again, make sure u have people making fresh real coffee, wer not stuped and Even if we paid a $1/ is a dollar ,Griddy

      Business Response

      Date: 12/16/2024

      Dear
      ******, We were sorry to learn of your disappointment in
      the quality of the coffee you recently purchased from our shop. We stress the
      importance of quality and freshness.  Please be assured that your concerns
      have been shared with our District Manager for review.Best,Stewart’s
      Shops Consumer Affairs 

    • Initial Complaint

      Date:07/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 2nd I went into stewart's shops I bought 2 half gallons of juice a box of ******* chicken and a pack of ******* 100s at approx 10:40pm I paid with $100 bill and was only given change as iif I paid wjth a $50... ???????? ?? ?????????????? ???????? ?? ?????? ?????????? ?????? ?????????? ???????????? ???????? ?????? ?????? ?????????????? ???????? $50???? ?????? ?????? ?????????????????? ?????? ?????? ?? ???????? ?????????? ???? ?????? ???????? ?????????? ?????? ?????? ???????? ???? ???????? ???????? ?????? ?????????????? ???? ???????? ?????? ?????? ?????????????????? ?????? ?????? ?? ???????? ?????????? ???? ?????? ???????? ?????????? ?????? ?????? ???????? ???? ???????? ???????? ?????? ?????????????? ???? ???? ?????? ???????? ???????? ?????????? ?? ???????? ?????? ???????????????? ?? ???????????? ???? ?????? ?????????????? ???? ?????? ???????????????????? ???? ???????? ?????? ???????? ???????????? ???????? ?????? ???????????? ????????'?? ???????? ???? ???????? ????????'?? ?????? ???? ?????????? ???? ???????? ???????? ???? ???????????? ???? ?????? ?????????????? ?????? ????????????'?? ???????? ???? ???? ?????? 100 ???? 50 ?? ???????? ?? ???????? 100%???????? ?? ???????????? ???? ?????? ?????????????? ???? ?????? ???????????????????? ???? ???????? ?????? ???????? ???????????? ???????? ?????? ???????????? ????????'?? ???????? ???? ???????? ????????'?? ?????? ???? ?????????? ???? ???????? ???????? ???? ???????????? ???? ?????? ?????????????? ?????? ????????????'?? ???????? ???? ???? ?????? 100 ???? 50 ?? ???????? ?? ???????? 100% 110,000% ???????? ?? ???????? ???????? $100 ???????? ?????? ?? ????????????'?? ???? ?????????? ?????? ?????????????? ???? ???????????? ?? ?????????????????????? ???? ????????'?? ???????????????? ?????????????????????? ???????????????????? ???????????? ?????? ???????? ???????? ???? ?????? ???????? ???????????????? ?????? ???????? ???? ???? ???????????? ???????????? ?????????????????? ???? ?????? ???? ?????????????????? ?????????? ???? ??????

      Business Response

      Date: 07/10/2024

      Dear ****,

      Thank you for taking the time to contact us. We have investigated your claim at both the shop and corporate level, and the correct change was given to you.

      Sincerely,

      Stewart's Shops Consumer Affairs

    • Initial Complaint

      Date:06/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 sub sandwiches from stewarts approximately on June 10th. I was told to wait 20 minutes and come in and pay. I showed up, they didn't begin working on my subs yet. I waited and additional 15 minutes for them to be made. Upon getting handed them I noticed all 3 were made incorrectly. The woman that made them confirmed they were made incorrectly by getting the order slip out of the trashcan. She asked if I wanted them remade, to which I said yes. I waited an additional 20 minutes to receive 3 new subs also made incorrectly again. I walked out and asked stewarts for a refund. After going back and forth over email, today, June 24th, I received and email stating that stewarts will only refund me for one(1) sub sandwich

    • Initial Complaint

      Date:06/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased contaminated gasoline from a Stewart’s Shop on 6/4/2024 which resulted in an approximately $700 repair bill. details are outlined below.

      Business Response

      Date: 06/10/2024

      We have reviewed your complaint that you received contaminated
      gasoline purchased from our Fishkill Plains Shop. We dip our tanks daily for
      inventory. When taking inventory, we apply a water sensitive paste to the
      measuring stick, which will change color if there is water present. This
      location is also electronically monitored for inventory and potential water
      concerns. Water has a potential to become a problem in a filling station tank
      when it reaches a level in excess of 2" or more. If it reaches this point,
      we are required to have the water removed from the tank, by law, as defined in
      the Petroleum Standards for the New York State Department of Agriculture and
      Markets, Bureau of Weights and Measure, Petroleum Products 1 NYCRR Part 224.7
      (c) effective October 7, 1992.

      On the day that you believe you received 'bad' gas, no water
      was found in our tanks. Water will settle at the bottom of the tank because
      water is denser than gas. It is also important to know that when you get gas
      from our pumps, the gas pumped into your vehicle is not pulled from the bottom
      of the tank, rather it is pumped from 5 to 12 inches above the bottom of the
      tank. Our pumps in that shop are also equipped with water sensitive filters,
      which will filter water and sediment and stop the pumping process if there is a
      problem. There have been no reports of such a problem with over 2700 gallons of
      fuel pumped on 6/4/24.

    • Initial Complaint

      Date:04/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stewarts shoppes fuel station on Morgan Road in Liverpool NY. I attempted to get my fuel here today but my payment card got stuck. It was stuck much longer than usual and never told me to start fueling. So I hit cancel but that did nothing. Tried pulling and hitting cancel more times. Had to leave my card in the slot to check with clerks who seemed to think this was normal and not worth concern and told me it would eventually pop out. Not filling up there. After several minutes it eventually did pop out. Now terrifying myself with the idea that a skimmer could have locked on to my card, though the machine appeared normal otherwise. Hopefully nothing bad happens but I am concerned nobody said it was inspected or will be checked out soon? If it’s losing them money and customers?

      Business Response

      Date: 04/03/2024

      Dear *******,Thank you for taking the time to contact us.We are sorry to learn of your disappointment in the service you received at our Liverpool shop. We pride ourselves on being a part of the community and want our customers to have an enjoyable experience in our shops. Please be assured we have shared your concerns with the card reader with our financial services and facility teams to be addressed.Sincerely,Stewart's Shops Consumer Affairs

    • Initial Complaint

      Date:01/04/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in there about five minutes ago and had asked for an item that I knew the store has and the employee Gisela again gave me a hard time and refused to look for the item that I was going to purchase. This is an ongoing issue every time she works at the Stewart's on Fourth Street.

      Business Response

      Date: 01/05/2024

      Dear *****,
      Thank you for taking the time to contact us.
      We are very sorry to learn of your disappointment in the service you received at our South Troy shop. We stress the importance of friendly and efficient service. We pride ourselves on being a part of the community and always want our customers to have an enjoyable experience in our shops. Please be assured we have shared your concerns with the District Manager so this can be addressed.
      Sincerely,
      CJ
      Consumer Experience Specialist
      Stewart’s Shops Corp.

    • Initial Complaint

      Date:12/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON 11/08/23 around 8:00PM -8:15PM i went to Stewarts located at 219 sand creek road Albany, NY to use the air machine to put in air my rear drivers side tire, Upon putting air in the tire the value of the air machine would not come off the stem of my tire. Once it did come off it pulled the entire stem out of my tire. I immediately reported this to the sales clerk (jenny) and also a customer that was in the store came out to check it and indeed it broke the stem completed off the tire causing ar to rapidly deplete my tire and Need of a new tire stem. i reported it immediately to the store and corporate office and later receiving a call from the store manager who was very disrespectful and rude ( i still have recording) stating they will not reimburse because no other vehicles were effected when i advised the man in the store fix the pump afterwards. they still refuse to refund the money I spent to get a new stem because of their machine malfunction.

      Business Response

      Date: 12/13/2023

      To Whom It May Concern,

      We investigated this complaint when the customer made us aware. Upon a full inspection, we found the free air machine to be in good working order. We have also had no other complaints of this issue occurring. We informed the customer that would be not be reimbursing them based upon these facts and cited user error.

      Stewart's Shops Consumer Affairs

    • Initial Complaint

      Date:08/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a $32 purchase by debit card. Cashier told me card was declined. Card was not declined, and $32 was debited from my bank account, proof of which was on my phone. He refused to look at it, told me to call corporate and I left with no money and no purchases. Corporate said the transaction did not exist, but the return of my money was controlled by my bank. My bank provided both proof of the withdrawal and confirmation that Stewart's was holding the money. I was then told that they could not help me because I failed to provide corporate with enough information to confirm the transaction, without even asking me for the information again. THAT'S A TOTAL OF FOUR LIES AND THIS IS OTHERWISE KNOWN AS THEFT.

      Business Response

      Date: 08/18/2023

      To Whom It May Concern,

      The customer called our Consumer Affairs line very upset and we transferred her to our Shop Financial Services Department to assist her. She would not give them any account information to find her transaction, swore and screamed, and threatened to go back to the shop and take her items. We tried to help her but she was uncooperative. We told her if the charge was not voided within 1-2 days to please contact us back and that we would be happy to work with her to resolve this issue. She then threatened us with an attorney. She called us the next day screaming and swearing, so we ended the phone conversation.

      Sincerely,

      Stewart's Shops Consumer Affairs

      Customer Answer

      Date: 08/19/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



      Regards,


      **** ****








    • Initial Complaint

      Date:07/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the store in burlin ny . I had my puppy in my arms. Due to heat I carried her In with me . Was just grabbing a water for my puppy and somthing for me to drink . When I got up to the counter I was asked to leave the store . Is ********* pet friendly? Doesn’t make any since to me you can bring your dogs to restaurants now a days .

      Business Response

      Date: 07/21/2023

      Dear ******,We are sorry to learn of your disappointment in the service you received at our Berlin shop. We stress the importance of friendly and efficient service. We pride ourselves on being a part of the community and want our customers to have an enjoyable experience in our shops. Please know, we only allow for service animals to enter our shops and apologize for any inconvenience. We have shared your comments with the shop's District Manager to be reviewed. CJ Consumer Experience Specialist ********* Shops Corp.

    • Initial Complaint

      Date:06/02/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today 6/2 my husband and I stopped at Steward Shop #***. We are on are honey moon heading back to our home state of MN. We need gas and grabbed something to eat. I had to use the bathroom so my husband pumped gas on pump 6. I drive a white terrain. While in the store my husband and I were looking around for food and were taking a little while. All of sudden we hear a female employee I need to print a report we have a drive off on pump six. The guest standing in line was like the car is still there. The employee was like well I still need to print a report cause no one hasn’t paid yet for it. As someone who is visiting the state on their honey moon and work for a grocery store that has a gas station this was so unprofessional of the employee and really embarrassed me because I was looking for something to eat and drink and then would pay for all that with the gas. I told more than one employee I am the one on pump six and will pay once I am done finding what I want to eat. With gas and food I spent 70.58. I would have spent more for snack but that employee was extremely rude and made me uncomfortable to be in the store any more longer. The other lady who help was nice to us. There is no reason an employee should be screaming that someone drove off so the whole gas station can hear it. Overall it’s a great gas station but the employee is extremely rude and needs some retraining on customer service. Thank you and have a great day.

      Business Response

      Date: 06/05/2023

      Dear ****, Thank you for taking the time to contact us. We are sorry to learn of your disappointment in the service
      you received at our ****** ** *** **** **** ****. We stress the importance of friendly and
      efficient service. We pride ourselves on being a part of the community and want
      our customers to have an enjoyable experience in our shops. Please be assured
      we have shared your comments with the District Manager so this can be
      addressed. CJ Consumer Experience Specialist Stewart’s Shops Co.

    Stewart's Shops Corp is NOT a BBB Accredited Business.

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