Complaints

This profile includes complaints for Prime Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Prime Storage

  85 Railroad Street Saratoga Springs, NY 12866

• 

  Prime Storage

  1322 New Loudon Rd. Cohoes, NY 12047

• 

  Prime Storage

  724 Watervilet Shaker Rd. Latham, NY 12110

• 

  Prime Storage

  2353 Route 9 Mechanicville, NY 12118

• 

  Prime Storage

  1750 Central Ave. Albany, NY 12205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the website and was led to believe that I was signing up for a free month of a storage unit that cost $13. Upon making the reservation, I received a call telling me that I owed $29.99 (which was charged to my card) for an administrative fee plus another $17 for insurance. This was Not stated on the web. Refused the unit, was promised a refund under buyers remorse and did not receive it. I received multiple texts, emails, and a $67 bill! Even after weeks of back and forth, I never received my money. I never occupied the unit nor went to the property. Did not sign any contracts. They sent a move out receipt for an unoccupied unit! No refund yet! Bad business, false advertising!

  Business Response

  Date: 05/14/2025

  Thank you for bringing this matter to our attention. A refund for $29.99 was processed on April 8, 2025. We have removed Mr. ***** from collection, and he should not receive any further collection calls.  We apologize for any inconvenience. If there are further questions or concerns, please do not hesitate to reach out.
  
  

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My storage unit was broken into in December of 2024. Police report filed beginning of January when we found our unit broken into. Items were missing and all of our totes were dumped. An insurance claim was filed along with the police report. It is now almost May and I have not received any emails or calls from an adjuster. This should've been handled months ago. Their excuse is they had many claims filed. Yes, because the person in the office never paid attention to the property properly. Garbage all over. Homeless hanging out in units. Walk in areas smelled like urine. This needs to be resolved. My claim was for a few items that could be replaced. Most items can't be replaced or just sentimental items that were broken. Very unhappy with this situation and how long it is taking.

  Business Response

  Date: 05/14/2025

  Thank you for bringing this matter to our attention. A claim was submitted, however photos were requested by the adjuster and not provided. In order to process the claim, photos would need to be submitted to move the process forward.  If there are further questions or concerns, please do not hesitate to reach out.
  
  

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   
  Regards, ******* *******Their response is a lie. The adjuster reached out after I made the first complaint on here. I sent her the photos the next day and the day after. She emailed me and verified that she has them. This was almost 2 weeks ago. Still waiting!!! 

  Business Response

  Date: 05/16/2025

  Thank you for bringing this matter to our attention. It is our understanding that the required protection plan documents have been sent, and the claim has just been processed and sent to Ms. *******.  If there are further questions or concerns, please do not hesitate to reach out.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 23, 2024 I ********* ****** moved out of unit 2026 @ Prime Storage Lenora church Rd in Snellville, GA. after renting for 3 years. I referred my sister ********* ****** whom brought most of my furniture and she moved into Unit ****.
  Prime Storage is advertising a $100 ****** Card for referrals. This advertising is posted in the Prime Storage facility as well as a lighted bill board outside of the facility facing Centerville Hwy. This sign has been there for as long as I've been renting and still is posted as of yesterday when I drove by however the female manager of Prime Storage does not seem to know anything about it. She is new to the facility as they have had a massive turnover rate. However when explaining my situation seemed very unconcern and willing to help. I literally had to walk her through her computer notes to read the notes pertaining to my account. The manager does not seem to realize she is the face of the company therefore as a manager it's her job to become familiar with Prime Storage rules regulations and practices.
  It is going to be a year next month and I have yet to receive my ****** gift card. The manager is putting the situation on customer service and customer service is putting this situation in branch location.
  If I am a customer I have met all the expectations and to not honor what is advertised to customers is bad business let along false advertising.
  My sister ********* *****s & I were both in the facility at the time of me moving out and she moving in. All the necessary information was giving to the new female worker at the time. There should be NO reason I am still trying to collect a year later when the referral calls for 90 days. The situation keeps getting pushed aside and I will not stop until I get what's advertised and owed to me. I have reached out to the facility several times and as usual noone answers, no one is never in the facility. I want this resolved ASAP.

  Business Response

  Date: 04/24/2025

  Thank
  you for bringing this matter to our attention. Ms. ******’ gift has been
  processed, and she should have received it as of April 22, 2025.  We apologize for the delay and any
  inconvenience. If there are further questions or concerns, please do not
  hesitate to reach out.
  
   

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the evening of April 7th I rented a storage unit online at the Marietta, GA location (unit 737). On April 8th I stopped by the facility to make sure my code works and to put my lock on my unit. Upon seeing the unit I realized that I would need a much larger unit. 
  
  Also, the movers that I had booked to move my heavy appliances and large furniture needed to reschedule. I called the office and explained my situation and asked to be refunded as a courtesy. I never touched the unit, I didn’t even remove the seal from the unit door. I explained that I will be back in about 2/3 weeks to rent a larger unit. The associate I spoke with was immediately rude once I asked for the refund. She said that I could not be refunded, I asked about at least refunding the charge for the insurance since I sent proof of having insurance for the unit. She was rude and refused to even refund that. The website literally states that the charge for the insurance would be refunded once proof of insurance was sent, so from my perspective there doesn’t seem to be any valid reason for refusing to at least refund that portion of the charges. 
  
  I  am moving out of state to help care for my best friend who was recently diagnosed with breast cancer. I am going to stay with her for a year or until she is capable of caring for herself, it seems a bit unsavvy to be so unwilling to work with a potential long term customer. I guess she’d rather keep the small charge than have a long term customer paying monthly. 
  
  I really wanted to store my things at this location as it is close to a friend who can help me manage it while I am out of state so I am reaching out to see if there’s any possible way to resolve this situation. 
  
  I am seeking a full refund of 46.99 or at least a refund for 16.99 for the insurance which should have been refunded since I sent proof of insurance for the unit.
  
  Thank you

  Business Response

  Date: 04/24/2025

  Thank
  you for bringing this matter to our attention. A credit was issued in the
  amount of $46.99, April 22, 2025. If there are further questions or concerns,
  please do not hesitate to reach out.
  
   

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While renting a storage unit at the facility, I complained of rats/rodents near the unit and water entering the unit due to the facility not being properly weather stripped. It took the facility approximately a year to get the matter resolved. While vacating the unit, I noticed all of my belongings were ruined due to rodent drippings and water entering the facility. The facilities negligence caused a lost to my personal property.
  
  I tried working with the facility to seek reimbursement for my lost to no avail. The Colorado Attorney General Office recommended I work with your establishment to bring resolution.

  Business Response

  Date: 04/24/2025

  Thank you for bringing this matter to our attention. The facility manager has been actively attempting to get in contact with Ms. ***** to try to resolve this matter, however she has been unresponsive to calls and emails. In order for a claim to have been submitted a list of damages and photographs are required and have not yet been provided to the facility.   If there are further questions or concerns, please do not hesitate to reach out.

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  To date, I have not heard back from the claim's administrator in reference to the claim. I have followed up weekly with the GM, Michael A****** to check status of which I am being told consistently someone will be in touch, to no avail. Here's a timeline of recent email exchanges and/or telephone contacts:4/30 - I responded to the Claims Administrator on the value of damages items/statement as to the cause of damage per the claim's administrator request via email - Approximate total of $10,895 excluding any value on the family heirlooms/damaged items of my deceased grandmother as these items are priceless/I did not know how to value them.5/2 - The business sent correspondence requesting I sign a new lease/payment protection plan documents as an internal paper trail. I spoke with the GM, Michael A****** to make certain I understood why this information was needed after the fact as I am no longer a tenant. He informed me since I was grandfathered in as a tenant at the time of my rental, they needed these items to advance the claim forward. I signed the requested documents per their request/provided the information upon conclusion of my call with the GM via email and/or DocuSign.5/9 - I reached out to GM, Michael A****** as a weekly follow-up. He informed me that he just sent over some more paperwork to the Claims Processor point of contact, Emma, in order to further expedite my claim.5/16 - I reached out to GM, Michael A****** as a weekly follow-up and to make certain my claim did not fall off of their radar. He informed me he reached out to Emma over at claims department and left a message for her to call him or shoot him an email regarding my claim with Prime Storage. He indicated he would let me know the minute he has an answer. To date, I have not received any information from the claims department as noted in the business response. I am still awaiting contact in reference to the claim.Regards,
  
  ***** *****

  Business Response

  Date: 06/06/2025

  A formal denial of the claim was sent to Ms. ***** from our administrator on 6/3/25.  Please let me know if you have any other questions.

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this service for 3 weeks of the month I paid for, canceled my services withing the time frame to not be charged again or penalties for not canceling it soon enough. I've reached out to them regarding this bill they confirmed it was a mistake but now debt collectors are contacting me over this. First it was 40$ and some change now it's 81, due to non payment... non payment for what I did what I was suppose to do but they still sent it to debt collectors instead of correcting their mistake. I no long have my paperwork for this but I'm sure they have records of me turning in my lock a week before I needed to and notified them of me canceling my services in a timely manner.

  Business Response

  Date: 04/10/2025

  Thank you for bringing this matter to our attention. We have removed Ms. **** from collection and she should not receive any further collection calls.  We apologize for any inconvenience. If there are further questions or concerns, please do not hesitate to reach out.

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started renting a locker from them on March 10th. I also purchased a lock from them at that time with them as the manufacturer of said lock for $20.51. I locked the lock on my unit.
  
  March 23rd I came back to the unit and when I put my key in the lock it broke off. Leaving me there unable to access my unit. Since they are the ones who put their name on the lock they are responsible to address this.
  
  I have never even used the key before that day.
  
  When I called them at 1134am on the 23rd I was told leadership was sent a message about the issue and that they would reach out.
  
  Leaving me at the unit that I was unable to access.
  
  Fast forward to today, March 24th at 320pm. I still have NOT heard from anyone.
  
  This is completely unacceptable. This should’ve been handled yesterday. They should’ve called someone to come open the lock at their expense so I could access the unit.
  
  Needless to say I want my money back for the lock that doesn’t work.
  
  And they have never called me with a resolution which is absolutely ridiculous.

  Business Response

  Date: 04/10/2025

  Thank you for bringing this matter to our attention. The facility manager has been actively attempting to get in contact with Ms. ***** to try to resolve this matter, however she has not been responsive to calls and emails.  As an act of good faith, Ms. *****’s account has been credited $20.51 for the cost of the lock.   If there are further questions or concerns, please do not hesitate to reach out.
  
  

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prime storage has been trying to scam me out of money I rented storage last year for 250 a month Now the storage is 370 a month, I asked them to please take off the late fees as I am homeless trying to pay the storage, I asked for a supervisor the manager Joan told me they can only take late fees off once a yr and being that I’ve already had late fees removed prior I could not have them removed again, I asked for her supervisor to call & I got a very generic email suggesting that if I didn’t hurry & pay they would put more charges on my account. These people understand that im homeless at this time & are not willing to help me. Im not asking for anything for free so just want to pay what I signed up for & no late fees as im not in a position to pay these extra fees due to my circumstances.

  Business Response

  Date: 04/07/2025

  Thank you for bringing this matter to our attention. The facility manager has been actively attempting to get in contact with Ms. ******* to try to resolve this matter, however she has been unresponsive to calls and emails. In a gesture of goodwill, she was provided with a credit of $157.93.   If there are further questions or concerns, please do not hesitate to reach out.
  
  

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a rental agreement with Prime Storage on May 5, 2023. Prime Storage breached this contract and the implied covenant of good faith and fair dealing first by intentionally overcharging me for taxes and failing to give me the required 30 days’ notice that was stipulated in the contract before rental increases.
  
  I fell behind in my rent in July 2024. In August 2024, Prime Storage sent me a defective Default Notice that contained inaccurate charges. This is when I discovered they were overcharging me for taxes. Instead of promptly investigating my claims and complying with my request for a full itemization of my bills, Prime Storage kept adding fees to my account and tried to coerce me into signing a payment plan that was contingent upon me forfeiting my right to sue and my property rights if I did not pay all the disputed charges. When I was finally able to talk to Nina Soto, the facility's former manager, she assured me in a recorded phone call that she knew was being recorded that the foreclosure process would be halted until all my billing issues were resolved. However, District Manager Rudy G***** disregarded this agreement. He repeatedly threatened to sell my property if I did not pay all of the disputed charges. They also tried to coerce me into signing a one-sided settlement agreement. When this failed, they locked me out of my online account for months and led me to believe that my property had been sold. After my bill ballooned to over $1,000, they admitted that they had overcharged me but gave me conflicting figures. To date, I have not received the documentation I requested to verify my charges.
  
  Under duress, I travelled to Florida from the U.S. Virgin Islands to remove my property. I was shocked to find that my property was covered in rat feces and urine, which resulted in damage to my property and put my health at risk. I am seeking compensation for property damages and the substantial expenses I incurred to remove my property.

  Business Response

  Date: 03/14/2025

  Thank you for bringing this matter to our attention. All
  fees that Ms. ***** was charged were agreed upon by her in the Rental
  Agreement. On September 19, 2024, she was refunded $75, which included $41.35
  as well as an additional $33.65 for any inconvenience.  Ms. ***** also
  received an additional check in the amount of $17.70, as an act of good faith
  in regard to the taxes.  On July 31, 2024, Ms. ***** was provided notice to
  the email address on file, of
  a rental rate increase that would be effective on September 5, 2024.  
  Ms. ***** was sent default notices in accordance with the Florida State lien
  laws.  Although Prime retained the ability auction Ms. Smith’s unit, it
  was held for several months. Even though she had an outstanding balance on her
  unit, over these months, management tried to reach an amicable solution and
  urged her to come remove her items from her unit free of charge.
  Additionally, as Ms. ***** is claiming rodent damages, it
  should be noted that per the signed Rental Agreement, Ms. ***** is responsible
  for pest control within her unit. As of February 10, 2025, Ms. ***** has been
  allowed on the property to remove all of her items and as a courtesy we waived
  and exempted from collections her outstanding balance of over $1,800. If there
  are further questions or concerns, please do not hesitate to reach out.
  

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  Prime Storage attempts to avoid
  liability for its unfair, deceptive, and illegal business practices by relying
  on a Rental Agreement I signed on May 5, 2023, but Prime Storage
  breached this agreement and the implied covenant of good faith and fair dealing FIRST by acting in bad faith, intentionally overcharging me for taxes
  for about 11 months or more in violation of Florida tax laws, increasing my
  rent without proper notice, and failing to maintain sanitary conditions. Under
  duress, I traveled to Florida to remove my property on Feb. 10, 2025, and
  I found my property covered with rat feces and urine. I discovered that another
  tenant complained in July 2024 about the facility being rat-infested, but Prime
  Storage failed to inform me about this problem. Hence, they intentionally put
  my health at risk and created a public health hazard in violation of Florida
  and Miami-Dade County’s Sanitary Nuisance laws, which supersede their contractual
  agreement. Their negligence also resulted in substantial damage to my property.
  For the foregoing reasons and more, the rental agreement is null and void.  Prime Storage has not provided any
  evidence to support its assertions. Although they gave me a small credit and refund
  for the amount of money they claimed they overcharged me for taxes, they
  continued to overcharge me, and they never complied with my request for a full itemization
  of my charges or an accurate bill. So, I cannot validate the amount of taxes
  they claim I was overcharged or the outstanding balance they allege that I had
  on my account.  Instead of promptly addressing my
  complaints about being overcharged and not receiving proper notice of rental
  increases, Prime Storage seized my property based on two invalid Default Notices
  that contained inaccurate charges. Even though the manager at the time agreed
  to halt the foreclosure process until my concerns about disputed charges were
  resolved, Prime Storage also reneged on this agreement by continuing to add
  fees to my account and threatening to sell my property.  On Sept. 18, 2025, I filed a complaint
  against them with the Florida Department of Revenue. The next day, they tried
  to coerce me into signing a one-sided settlement agreement that required me to
  move out, and they only gave me one day to consider this inequitable offer. When
  I did not capitulate, they locked me out of my online account for about four
  months and led me to believe that my property had been sold. Prime Storage’s
  wrongful actions also caused me to suffer extreme emotional distress, anxiety,
  financial harm, inconvenience, embarrassment, and humiliation of which I am
  entitled to relief.Regards,******* *****

  Business Response

  Date: 03/18/2025

  We have addressed the complaints Ms. ***** is alleging previously with the Attorney General, and in our original response to the BBB. We waived all rental charges owed, and fees in accordance with lien laws waived so that Ms. ***** could retrieve her items, and her unit was vacated.  She continues to restate complaints.   Would it be possible to close out this complaint? 

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The agent, Vanessa, tried to rent me a space that was.2 completely unlit. When I complained, she changed the unit and told me to ignore the requests for more $$ due to the unit change. These requests for more money continued for another month.
  
  My landlord was involved because I was moving out. My $$ was tied up with another storage company which I had to cancel due to a different problem. Landlord paid initial bill with Prime Storage and deducted it from my rent deposit refund.
  
  Vanessa neglected to credit me the first month free, thereby overcharging me (via the landlord) by about $45-50. When I brought this to her attention, she said she would look into it. Then they added a late fee to the bill. I had to keep calling them to correct the situation. Meanwhile, they added more fees to my bill without a solution to the original problem(s). More late fees and threats to seize my belongings.
  
  Then my landlord informs me that she called, and he had a credit on his bank account. I received no communication from Prime except to ask for more $$.
  
  They still have not removed the late fees which happened because I didn't want to keep giving them $$ for nothing. It is not possible to pay them just what I owe. Their system is all or nothing.

  Business Response

  Date: 03/31/2025

  Thank
  you for bringing this matter to our attention. Ms. ***** originally rented a
  unit, but upon sight, she requested a different unit.  A refund was credited to the card on file, Ms.
  ***** and another individual had an agreement about who would pay the first
  month’s rent. As such, the other individual whose card was on file received the
  refund.  The Manager has been in contact
  with Ms. *****, we believe this matter to be resolved.   If there are further questions or concerns,
  please do not hesitate to reach out.