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Business Profile

Subscription Agents

Strategic Media, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an unwarranted and unordered magazine subscription from a ************************ When I contacted them, I was told the magazine was ordered through a third party company called Strategic Media. I did not order, nor do I want this magazine

    Business Response

    Date: 09/26/2022

    This is *********************** with Strategic Media, LLC.  Mr. *********'s complaint went to the wrong company and we had to re-route it to the correct BBB division so sorry for the delayed response. Mr. ********* received two subscriptions for making a qualifying online purchase. I just tried to speak with him to explain and left a detailed message.  For now I am going to cancel these two subscriptions but if he wishes to reinstate them I asked him to call me directly and left my personal phone #.  He may still get 1-2 more issues as the labels are pre-printed.  Thank you.

     

  • Initial Complaint

    Date:09/19/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company poached my 10 year old daughter's name and address and used it without permission to send unsolicited and unwanted literature to our home.

    Business Response

    Date: 09/19/2022

    This is ***********************, President of Strategic Media LLC.  I just left ******* a detailed message as to why his daughter is getting magazines.  At no time was there any cost for these - they were all gifts from our partner.  That said I have gone ahead and cancelled all subscriptions and also added her name to our Do Not Promote List so she will never get any offers like this in the future.  I left ******** my personal phone number in case he has any additional questions.  They may still get 1-2 more issues as the labels are pre-printed but we have gone ahead and processed the cancellations with the publishers.  Thank you.

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a subscription to **************** which I did not order. Furthermore it has the name ************************* which is not my name. The city name is wrong on the address as well however the magazine is making it to me. I called **************** and was told Strategic Media a third party was who put thru the order. I did not consent to ordering nor changing my name. I also recently have had two other services ordered by use of my email address that I did not consent to. I don't have any relationship with Strategic Media and I do not want any services provided by this company whether they are free or paid. I wish Strategic Media to remove me completely from their database and stop ordering services on my behalf. I wish Strategic Media to cancel anything they have ordered in this name listed above ********************* or ************************* (there is no such person).

    Business Response

    Date: 09/16/2022

    This is ***********************, President of Strategic Media.  I was out of the office for a week and upon returning have learned my staff has handled this complaint.  The subscription in question has been cancelled.  If we can be of further service let us know.  The customer appeared satisfied with the assistance.  Many thanks.

     

    Customer Answer

    Date: 09/28/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

     

    Regarding the complaint in the subject line.  I am satisfied with the companies response.

     

    *********************

    **** ******* ******** ***** *******

    **** ******* ****** 


    **********

    *********************



     


  • Initial Complaint

    Date:08/10/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went out of town for funeral for a week and all of a sudden I am getting all kinds of magazines and i have been told is digital order from strategic media company. I have no idea who they are but Im sure they got my credit or debit card information fraudly.

    Business Response

    Date: 08/25/2022

    Hi,

    This is *********************** with Strategic Media.  I just spoke with ****************** and explained how she got these bonus subscriptions.  She has requested that we cancel them all and I have instructed my team to do so.  She may still get 1-2 issues of each title as the labels are preprinted.  Thank you very much.

    Customer Answer

    Date: 08/26/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

Strategic Media, LLC is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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