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Business Profile

Subscription Agents

Strategic Media, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received a magazine called ***** **********. The name is ********************* but it has our address on it. Is this a scam?

    Business Response

    Date: 02/22/2023

    Hello this is ***********************, President of Strategic Media, LLC.  This inquiry puzzled us as we don't have any orders in our system for ********************* or **************** or for the address provided.  So we call ***** ************ fulfillment house to investigate further.  As it turns out the customer was mistakenly directed to ******************** -- it is NOT our order.  The order was placed on her behalf by an Agent called ** ***** * **** ******* and we suggest the complainant reach out to them directly to answer any questions at **************.  Thank you.  

  • Initial Complaint

    Date:01/30/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since July of 2022, I have been receiving a **************** ******** that I did not request or order. After attempting to cancel the ******** on the **** ********* website, I was informed my "subscription" was through Strategic Media, LLC. I NEVER created this subscription. I NEVER signed up for this ******** or any other ********. I attempted to call the number provided but was of no help. I was signed up for this ******** against my wishes and without my permission.

    Business Response

    Date: 01/31/2023

    This is ***** ******, owner of Strategic Media.  I left a detailed vm and em explaining how he got the magazines and that there is no cost and no automatic renewal.  Knowing there is no bill he may wish to  keep them so I asked to be notified (left my phone and email) so he can tell me if he still wishes to cancel or keep.  I am waiting to hear and will do whatever he wishes.  Thank you,  

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting in June 2022, I began receiving a magazine subscription to ***** **********. I did not request this magazine subscription and I have never read, or heard of this magazine. I've received 3-4 unwanted magazines so far. I did not order, request, or authorize any kind of payment for this magazine. When I looked on the publisher's website (****************** *************** ***** to seek cancelation of a magazin I had never orded. I was instead refered to - Strategic Media, LLC Subscription Agents - Who placed this order in my name. I cannot stress enough that I did not request this magazine, I have never reached out to Strategic Media, LLC, nor have I given them any kind of permission to order magazines in my name and send them to my address. Or to any other. They have unlawfully used my personal information without my permission. I have reached out to them and will continue to do so until this subscription is canceled at no charge to me now or in the future. I also would like for all my personal information (including any credit card information) to be deleted from their records. I also want steps taken to ensure that no further subscriptions are added in the future. I see from other complaints that Strategic Media has stated these were a gratuitous bonus added to another purchase. I would like information on which purchase of mine triggered this and how. Thanks.PS: As a **** ****** survivor, who never smoked a day in his life. I find the fact that Strategic Media began to send me a magazine subscription to ***** **********. A magazine I did not order, request, or authorize to be purchased in my name to be in extremely bad taste!

    Business Response

    Date: 01/25/2023

    Hi this is ***********************, Pres of Strategic Media.  I spoke to ************** and explained how he got the subscription above.  He did ask me to cancel the subscription and I also said we would add his name to our internal Do Not Promote List.  He was fine with this and I told him I would advise BBB.  Thank you. 

    Customer Answer

    Date: 01/26/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **********************************



     

  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently began receiving magazine subscriptions to my home under my name. I did not request these directly and the most recent one ("*** *** ********") when calling to cancel the magazine stated I was signed up by a third party Strategic Media. I didn't consent to having these sent to my home regardless if I paid for them or not, this does make me wonder though, how often this company is using my personal information to sign up for anything without my consent regardless if I pay for it or not. I am not one to simply constantly sign up for websites, subscriptions, etc. without review for my personal safety and that of my family with how information sharing / selling works.

    Business Response

    Date: 01/04/2023

    This is ***********************, Pres of Strategic Media. We see the two subscriptions and have cancelled them.  We have also added you to our Do Not Promote list so you don't get any other offers and I have asked that your name and address be purged from our database.  Please bear in mind you may still get a couple more issues of each magazine as the labels are pre-printed but we processed the cancellations on 12/20/22 and 12/22/22.  Thank you.

  • Initial Complaint

    Date:12/19/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting in early 2022 I began receiving a magazine subscription to **** *********. I did not request this magazine subscription and I have never read this magazine. I've received 5 or 6 unwanted magazines so far. I didn't order, request, or authorize any kind of payment for these magazines. I have just learned through contact with **** *********'s customer service that these magazine orders came through Strategic Media, LLC, and they have placed these orders in my name. I cannot stress enough that I did not request these magazines, I have never reached out to Strategic Media, LLC, nor have I given them any kind of permission to order these magazines in my name and send them to my address. They have unlawfully used my personal information without my permission. I need all my subscriptions cancelled at no charge to me now or in the future, and for all my personal information (including any credit card information) to be deleted from their records. I also want steps taken to ensure that no further subscriptions are added in the future. Finally, I see from other complaints that Strategic Media has stated these were a gratuitous bonus added to another purchase. I would like information on which purchase of mine triggered this and how. Thanks.

    Customer Answer

    Date: 12/21/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  ******* from Strategic Media contacted me and said I was placed on their free magazine subscription offer after a purchase at **** ****** **** last April.  She said there will be no charges to me, they will cancel all subscriptions and there will not be anymore future subscriptions.  They will put me on their "Do Not Promote" list and delete all of my information from their records. If all of this is done then I will be satisfied and will consider the matter resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:12/08/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting in August 2022 I began receiving a magazine subscription to ****. I did not request this magazine subscription and I have never read this magazine. Ive received 3 unwanted magazines so far. I didnt not order, request, or authorize any kind of payment for this magazine. When I looked on the **** website to understand whats going on, I learn that this company, Strategic Media, LLC has placed this order in my name and that there are pending charges for both. I cannot stress enough that I did not request these magazines, I have never reached out to Strategic Media, LLC, nor have I given them any kind of permission to order these magazines in my name and send them to my address. They have unlawfully used my personal information without my permission. I need all my subscriptions cancelled at no charge to me now or in the future, and for all my personal information (including any credit card information) to be deleted from their records. I also want steps taken to ensure that no further subscriptions are added in the future. Finally, I see from other complaints that Strategic Media has stated these were a gratuitous bonus added to another purchase. I would like information on which purchase of mine triggered this and how. Thanks.

    Customer Answer

    Date: 12/08/2022

    Better Business Bureau:

    The company responded to me promptly, did as I requested, and explained to me how this had been sent as a gift from ******* ****. 


    Sincerely,

    *** **



     


  • Initial Complaint

    Date:11/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Strategic Media,I have been receiving **** ****** for a while and NEVER ordered it or gave my consent to order - and NEVER to pay for it. I tried contacting ** and your PO Box in ******, ** but interestingly.got no response.I am telling you to stop delivery, want you to explain to me how this was started and sent to me, if I was ever charged for this, any $$ refunded, and how you may have gotten any CC information!As you can see, the US BBB is copied, so they will have a record of this discussion/complaint.I would like to hear from you ASAP and want any and all charges refunded IMMEDIATELY.Your veiled threat re class action is laughable.Respond to me ASAP please as I want to get back in touch with the BBB.Thank you for your prompt attention in this questionable matter.

    Business Response

    Date: 11/27/2022

    This is ***********************, President of Strategic Media.  This customer is actually getting two magazines totally at no cost for one year as  thank-you gift for making a qualifying site purchase.  The gift is included with the purchase and there is no cost and no automatic renewal.  I will try to call the customer to explain in more detail and determine if he wishes us to cancel his subscriptions or if he would rather keep them.  At no time did we get his email or credit card information.  This was just a thank-you gift for making a qualifying site purchase from the store.  Thank you.

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving magazines that I have not requested and do not wish to receive.

    Business Response

    Date: 10/18/2022

    Hi these were included as a bonus for making a qualifying site purchase and come at no additional cost to you for one year.  At ********************** request we have asked that the two subscriptions in his name be cancelled.  He may still receive 1-2 more issues as the labels are preprinted but I have asked that they be cancelled.  Thank you.

  • Initial Complaint

    Date:10/05/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting in August 2022 I began receiving a magazine subscription to ****. I did not request this magazine subscription and I have never read this magazine. Ive received 3 unwanted magazines so far. Then today, October 4, 2022, I received a ************************ Again, I didnt not order, request, or authorize any kind of payment for this magazine. When I looked on the ************** website to understand whats going on, I learn that this company, Strategic Media, LLC has placed this order in my name and that there are pending charges for both. I cannot stress enough that I did not request these magazines, I have never reached out to Strategic Media, LLC, nor have I given them any kind of permission to order these magazines in my name and send them to *** address. They have unlawfully used my personal information without my permission.

    Business Response

    Date: 10/06/2022

    This is ***********************, President of Strategic Media.  I have looked up ********************** account with us and she does have a few different magazines.  They were all included as a thank-you bonus from one of our partners and no time whatsoever was she (or will she be) billed for these.  They are just thank-you gifts.  That said we have gone ahead and cancelled them all and added her to our Do Not Promote list.  She may still receive 1-2 more issues as the labels are pre-printed.  Thank you.

     

  • Initial Complaint

    Date:10/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im receiving an un wanted magazine subscriptions . Did not sign up for this, was told this company used my name and accounts for these subscriptions.

    Business Response

    Date: 10/04/2022

    This is ***********************, President of Strategic Media.  I tried to reach ****************** by phone but she did not pick up and her voicemail is not set up.  These subscriptions were all included as a gift from one of our partners for visiting their site and there was no bill ever for them and they do not renew.  I have gone ahead and processed cancellations for all her subscriptions and added her to our Do Not Promote list so she won't get any offers like this in the future.  Please be advised that she may still receive 1-2 more issues as the labels are pre-printed but I have in fact processed the cancellations.  Thank you.

Strategic Media, LLC is NOT a BBB Accredited Business.

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