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Business Profile

Subscription Agents

Subscription Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

This profile includes complaints for Subscription Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Subscription Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 67 total complaints in the last 3 years.
    • 32 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/10/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subscription Services presented themselves as ********** ******** in a promotion add mailed to me that I mistook as a renewal reminder from The Week as I subscribe to them and the mailing looked very much like a renewal request, and my current subscription was due to expire in December, 2023. This request was received in October, 2023, and my mailed check dated October 25, 2023 was cleared by my bank in November 2023. I contacted The Week on several occasions as I was continuing to receive renewal requests from them and was told they had no record of my payment and had no knowledge of "Subscription Services" or contact information for them. To date I have received zero issues of The Week from Subscription Services who promised 50 issues for my $179.00 payment they received and cashed in November, 2023. OF NOTE: To add further insult, Subscription Services sent me a new request for the same subscription offer on May 22, 2024! However, using this offer request, I now have some information on them, but they provide no phone number for customer service. Since I regard their ploy (that I fell for in October) to generate business as essentially fraudulent, I do not wish to do business with them and expect them to reimburse my $179.00. I have attached my cancelled check and a copy of the May 22, 2024 offer from them. I thank you for your time spent in reviewing my claim and your much needed assistance.

      Customer Answer

      Date: 06/03/2024

      Better Business Bureau:

      At this time, I have not been contacted by Subscription Services regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:04/22/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 5th, submitted payment for *************** renewal for $232.14. Company is a scam and is not associated with the official Subscription Services in ** nor directly with ***************.

    • Initial Complaint

      Date:04/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received notice from Subscription Services to renew my *************** subscription for 1 year To send $116.07 to them at ********************** *** * *** ******************************* Which i sent a check dated 3/8/2024. My check cleared the bank, but not my subscription renewal.I would like a refund of my payment. Thank you. I wish you could put them out of business!

      Customer Answer

      Date: 05/22/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:04/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent in a check for $232.14 on 1 March 2024 for a 2-year magazine subscription renewal of **************** When I contacted **************** on 1 April 2024, they said they have no record of my renewal. I cannot find a telephone for this company located in ****** ** or any way to contact them via the website. They show their address as SUBSCRIPTION SERVICES ********************************************************************************************************

      Customer Answer

      Date: 04/26/2024

      Better Business Bureau:

      At this time, I have not been contacted by Subscription Services regarding complaint ID ********.

      Sincerely,

      *********************

      Customer Answer

      Date: 05/07/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,


      ****** ****
       





       


    • Initial Complaint

      Date:12/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/10/23 I sent my check # *** in the amount of 116,07 to Subscription Services, **********************************************************************************************, for a one year subscription to ***************** As of this date (12/6/23) NO MAGAZINE! I double checked my bank statement and the check went thru on 10/25/23.

      Customer Answer

      Date: 01/04/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Subscription Services has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***********************

    • Initial Complaint

      Date:09/13/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $46.00 on May 23, 2023 for the renewal of *************** (a 2 year subscription), offer number **********. I sent check # ***** in the amount of $46.00 to Subsription Services on May 23, 2023. The check was cashed on June 5, 2023 which appeared on my bank statement. On August 23, 2023 I received the exact same subscription offer from Subscriptions Services for *************** renewal but with a different offer number *******. This is obviously a bogus company that continues to send auto subscription notices (that look very authentic) to unsuspecting prospects. Somehow they have access to a list that identifies magazine subscripions linking them to each corresponding customer with full names and addresses. There is no telephone number to contact this organization and they should certainly be shut down if at all possible. I would like a refund from this company. Thank you sincerely for your help in resolving this matter.

      Customer Answer

      Date: 10/09/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Subscription Services has been resolved.

      Yes, my situation has been resolved.  I recieved a check from this company for $46.00 which I will cash immediately.  Thank yoiu VERY much for your kind assistance in this matter.  I am certain that the BBB was the effective measure to resolving this issue.  

      *******************************

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *******************************

    • Initial Complaint

      Date:08/05/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent two checks to Subscription Services company for renewal of ****************** 04-26-2023 Check #**** for $18.97 and renewal of Angels on ************** 04-26-2023 Check #**** for *****. Guideposts has sent me renewal notices for both magazine subscriptions. Guideposts does not have any record of my subscriptions being renewed by this 3rd party company ,namely Subscription Services. There is no phone number for me to contact this company. Both of my checks were processed and cashed on 05-08-2023. I would like a refund since I need to renew the magazines directly with Guideposts to continue my subscriptions. Thank You.

      Customer Answer

      Date: 09/02/2023

      Better Business Bureau:

      At this time, I have not been contacted by Subscription Services regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:01/23/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subscription Services presented themselves as "The Week" in a promotional add that I mistook as a renewal reminder from The Week that I prescribe to. I was obviously duped; nevertheless, they did make the offer of a year's subscription to The Week. The transaction was made in early November of 2022, and my check for $176 has cleared my bank account; however, I have received no issues of The Week from Subscription Services to date. Since I regard their ploy (that I fell for) to generate business as essentially fraudulent, I really do not want to do business with them and expect them to reimburse my $176. Thank you for your assistance.

      Customer Answer

      Date: 02/18/2023

      At this time, I have been contacted directly by Subscription Services regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

       On 2/15/23, I received an email from Subscription Services acknowledging receipt of your letter in response to my complaint (#********) claiming that they did not receive or cash my check.  However, "in good faith," they indicated that they would be sending me a check for the the subscription amount, $179.00.  To date, no check has arrived.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

       

      *********************************

      Customer Answer

      Date: 02/25/2023

      At this time, I have been contacted directly by Subscription Services regarding complaint ID ********, however my complaint has NOT been resolved because:

      Your Answer Here]

       On 2/25/23 I received a check for $179.00 from Subscription Services reimbursing me in full for the Week subscription that I, in error, had sent them a check to renew my Week subscription.  I have not yet deposited the check, but the imprinting on the heck indicates that it is drawn on Chase (***************** *****) so, at this point, I presume it is valid.  

       

      Thank you for your assistance in resolving this matter.  If you require or would like any additional information for your records, please let me know.

       

      ***********************************

       

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *********************************

    Subscription Services is NOT a BBB Accredited Business.

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