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Business Profile

Plumber

Tim Daniels Plumbing and Heating Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/31/23 two employees came to replace my toilet fill valve. Prior to them coming I shut the water supply line to the toilet. The plumbers turned the water back on after replacing the fill valve. Toilet seemed to run constantly after this. I called a few weeks later, delayed by two surgeries. The same ************ returned. When they were done ***** said he was going to prepare a bill. I asked why I was being billed. He said this wasnt related to their initial visit. The problem was the water supply to the toilet was barely on. I told him I didnt touch it. Why would I? He said I know. I told him it was shut off when they came on the first call and ***** was the one who turned it back on. If he didnt open it enough thats on them. I should not be billed. ***** spoke to *** the owner, and they reduced the bill to $185. He wrote on the bill that I was disputing the charge. I asked ***** if it was going to be my word against theirs. He said no. Afterwards I called to speak to *** a few times explaining to a woman on the phone what happened. I asked to have *** call me back each time. He never returned my calls. After not hearing back for a few months I thought it was resolved until I received a letter demanding payment and threatening to *** me. The letter came **** regular mail. They wrote and highlighted certified mail. They never contacted me even once, yet they said theyd been requesting payments for the past two months. I proceeded to email ***, again explaining the situation was created because his plumber on the prior call did not turn the water on enough. I got no reponse. On 2/7/24 **** from *** Daniels Plumbing called asking if I got their letter. Ultimately she said if I did not pay theyll put a lien on my house. I do not feel I am responsible for this bill, as it is a direct result of their employee NOT making sure the water valve was completely turned on when they made the initial repair. I am hoping you can help me resolve this is***.

    Customer Answer

    Date: 03/10/2024

    Better Business Bureau:

    At this time, I have not been contacted by Tim Daniels Plumbing and Heating Inc. regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had to get a new stove and I called the plumber to disconnect the gas line from the wall to the stove. It took a matter of 10 minutes. The plumbers helper advised me to call them back to reconnect the gas line to the new stove. I got the stove and called the plumber as advised they came with 4 guys and watched the one guy attached the line The problem and complaint is when they slid the stove in place they ***** and scratched the wood floor. It will cost me $1000-$2500 to resend the wood floor. On top of the 10 min hookup they charged me $608.00 which I didnt pay because they were overcharging me. I am requesting he pay for the damage to the floor.

  • Initial Complaint

    Date:08/31/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a HEAP cooling benefit through welfare/public assistance on 5/10/2022. I received a letter from welfare stating that a benefit of $799.85 was paid to Tim Daniels Plumbing & Heating Group. Called them and was told there is no record. The woman on the phone was rude and argumentative. I cannot get any information from them regarding my public assistance benefit that was paid directly to them. All involved have a nasty attitude. I just want my AC or my money.

Tim Daniels Plumbing and Heating Inc. is NOT a BBB Accredited Business.

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