Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted (contract attached) this auto shipping company to transport a vehicle from ******************************************* in ****** ** to **************************** in ********* ** on 3/1/24 at an agreed upon price of $300 total with a $100 deposit via cash app. (Receipt attached). The vehicle was contracted to be shipped on 3/2/24 which never occurred. The dealership was closed on Sunday 3/3/24 so I called the contact at Elite Auto Shipping on Monday 3/4/24 and was told "the truck broke down". They then assured me they would find another truck to complete the contract and to give them a few hours. Finally on Tuesday 3/5/24 they told me they got a new truck but they wanted an additional $200 to complete the transport than what I agreed to. I told them I won't pay that since it wasn't agreed to and to cancel my order and refund my money to my cashapp which is where I paid them. He told me to text him that so that he could show his billing department, which I did, (screen shots of texts attached) and he never responded again. I have officially requested a refund on cashapp to the owner on Thursday 3/7/24, ***************************, whom I paid the $100 deposit, with no response or acknowledgement. All I want is my $100 deposit back for services not rendered per the contract. I already had another company execute the transport with no issues. Please help!

  Customer Answer

  Date: 04/04/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Elite Auto Shipping, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by **** from Elite Auto Shipping on Saturday, February 24th, 2024 with a quote to ship my 2015 ****** Pathfinder from ******* for $700. I messaged back that I would like to use their company. I was told the deposit was $150 and requested my car be delivered no later than Saturday, March 2nd, 2024. He explained that this was possible and I signed a contract and sent the deposit via cash app. I did not hear from the company all week and finally messaged on February 1st, 2024 and was answered with, Hi yes I have a truck for today but it is express shipment truck and it ships for 150 dollars higher but I spoke and made only 50 dollars higher than original price and we can take it now if you want if not we have to wait.I, needing the vehicle by today, the 3rd, agreed and signed a new contract and paid the $50 fee via cash app.I was then contacted by ****** that they were there to pick up the car at 1:50pm. Today, the 3rd, I messaged ****** at 10:58pm and asked for an update. I received a response with, Should be delivered today in the afternoon. With this information, I waited at my home all day for the arrival. At 5:40pm, I reached out and asked for an update and received a response of, Hi no it wont be today, they are still in tn delayed sorry. I explained that Were gonna be out quite a bit of money not having it today. And we paid the extra for rush. We are really upset with this.And was answered with a very rude reply that they have 2-3 days to ship according to the contract. Yet, the contract states the delivery date as today. I have not been contacted by this company at all regarding my car. The only times I have heard about the car is when I contact the company. I feel that I have been robbed of my money and I am still without a car. I have now lost a significant amount of money not having a car here.They have not fulfilled the duties of their contract. I am requesting a refund.

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 1/18/2024 THe contract was to pick up the car 1/20/24. No call and no show. Called 1/20/24. Txt 1/22/24 No pickup. Then working on it. After I was told upon signing there was a truck. 1/23/24 still no update. 1/24 I had to look at other options as I was moving and needed the car in WA.1/26/24 Looked at other options and asked for refund given no response or communication.2/1/24 text I will see redress though legal means if i don't get refund. Then they responded i cancelled when clearly i didnt. I have incurred charges of renting cars for weeks because of their non performance.

  Customer Answer

  Date: 02/29/2024

  At this time, I have been contacted directly by Elite Auto Shipping, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because: No further response after indicating they we charge me a cancelation fee. No refund of money and no further communication from them.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *************************

  Customer Answer

  Date: 03/22/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Elite Auto Shipping, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 14, 2024 $200 deposit the dispute was never approve due to the my bank the company has not solved this problem or tried to solve this problem

• Initial Complaint

  Date:12/07/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was working with a broker to try and get a vehicle that I purchase from ***** to *********. He rushed me into signing a contract before I had time to even look at how bad his business is. I signed a generic copy of A contract. Gave my credit card information and then I read reviews and I did not trust him toDo the job or touch my vehicle. When I ask To cancel this generic contract he immediately started in saying nope I'm not gonna do it no way you can only use me and nobody else and then you'll see where I circled the picture he threatened me that he knows where I live he has my information and to be careful about the car like he was going to go damage it.

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a quote for shipping my vehicle from Elite Auto Transport for $600 on Sat 9/2/2023 with Quote ID # ***********. I reached out to place an order based on that quote to ship my vehicle from ******* ** to ****** ***** on 9/4/2023. On this day I scheduled for pickup of my vehicle on 9/5/2023 with an expected delivery date of 9/8/2023. This was on Order Number ***********. I signed the agreement at $600 and paid the $200 deposit. My vehicle was never picked up and the dispatch person **** then tried to tell me another driver would cost $1200. I then told him we have a signed contract for $600 and if that could not be met then I would like my deposit back. **** then told me I had to wait a week before they could refund my deposit in case they found a driver at the contracted price. I waited a week and **** told me they were sending my refund. I waited another week and I still did not receive my refund so I called **** on 9/18/2023. **** stated that I would have my refund by 9/19/2023. It is currently 9/20/2023 and I still do not have my deposit back and can not get in contact with **** or his supervisor. I would like my deposit back or I will escalate to a higher court.

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction is August 15, 2023. The company promised that the driver will be here today, August 21, 2023 later in the afternoon or the evening to pick up my daughters car and bring to **********, **. The truck driver that was en route to pick up the car called and said his truck was broken down. I then called **** and ask him for a refund if he could not pick up the car soon, he then said that the cancellation fee included in the contract will take effect. He proceeded to offer a different driver that would do the job for$1000 instead of &500 as promised. I think its a bait and switch tactic where these people are stealing money from honest citizens.

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company continues to send me emails after i have made it very clear that i don't need the service anymore. There is no unsubscribe option in the emails. It is more annoying that even after i replied the emails and said "do not send any more emails", they still keep sending.

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked auto shipping with Elite Auto Shipping via **************** on 5/22/2023. He let me know that he could accommodate our request of having our vehicle picked up at our home address on 6/16 and deliver it to our address across the country on 6/26. He let me know that they could store the vehicle and deliver it on our needed date. The price quoted was $1,300 and I signed an agreement and paid a $200 deposit through PayPal. The driver assigned was supposed to call me by noon on 6/16. When I did not get a call, I emailed texted and called **** and attempted to call the main customer service line where I got a busy signal and hung up on. Someone, that **** later identified as his assistant, did call me and tell me that they would come for the car 6/23 and deliver it in 4 days on 6/27. I said that was okay, but we had to leave, so we provided a lockbox with a car key inside that the shipper could use to access the car.We left 6/16 thinking that everything had been settled and that **** had assigned a driver to our vehicle that was coming on 6/23 with a delivery date of 6/27.I got a phone call from **** on 6/19 saying that he found a driver that could pick up the car 6/20 and deliver it in 12 days (7/1) for the total of $1,800. At that point, I told **** that he did not deliver on anything promised to me (pick up date, delivery date, or price) and did not uphold the signed agreement. I contacted another shipper to set up delivery and called **** back to tell him I would like my $200 deposit refunded. After some arguing, he said he would tell accounting to send the refund.As of 6/24, I still have not received the refund of my $200 deposit.

  Customer Answer

  Date: 07/20/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Elite Auto Shipping, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took deposit and never picked up the vehicle for transport. Will not return 200$ deposit.