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Business Profile

Auto Transportation

Elite Auto Shipping, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Transportation.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had requested an online quote to ship an auto from ********* to *****. Almost immediately after requesting the quote, my phone started ringing off the hook, text messages we coming in every minute and I started getting emails, all from Elite Auto Shipping. I have let them know on no less that 10 occasions that I do not need their service however the harassing e-mails and phone calls continue to this day. I was able to stop the text message but I cannot get this business to stop ringing my phone and filling up my e-mail box. Can you help me get these folks to stop harassing me?

  • Initial Complaint

    Date:02/07/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went through a car hauler broker to have my 67 Fairlane hauled from ** to VA. The broker assured my my car would be picked up and delivered the same day. That was yesterday, the driver never showed and so I asked the broker for my $100 reservation back. He refused. Told me I MUST stay with his company. Very threatening. The company is Elite Auto Shipping ************* is their sales number and **************************************************** is the email. The broker threatening me is ***************************. Thank you.

  • Initial Complaint

    Date:12/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/16/22 Elite Auto, through its **** ****** promised to pick up my vehicle for transport on 12/17/22 but ultimately could not find a driver. I found another company, and requested a refund of my $100 deposit. ***** and Elite Auto have so far refused. Order Number - ***********

  • Initial Complaint

    Date:11/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was moving from ******* to ********* in June of 2022. I found a car shipping company (Elite Auto) that quoted me the price of 500. I put 200 down for a deposit. They then decided to go back on their word and change the price to 700. I stated I did not agree to this price and that if the original price is not honored I would like my deposit refunded so that I may take my business elsewhere. I was ghosted and never given a refund.

    Customer Answer

    Date: 12/12/2022

    Better Business Bureau:

    At this time, I have not been contacted by Elite Auto Shipping, Inc. regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:09/13/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a signed contract for a vehicle to be moved. They took the deposit and have never picked up the vehicle. They refuse to return the deposit. I would like the ****** back.

  • Initial Complaint

    Date:09/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 20, 2022, I signed the attached contract to have my car shipped from Charlestown, ** to ********* CA. The broker, *******************, called on 8/22/22 to let me know that they would be able to pick the car up on the 8/23/22, but the driver would need an additional $350. Elite auto failed to honor the contract and was unable to find a shipper within the 7-days outlined in the contract. I have requested a refund of my $150 deposit. After several phone calls a supervisor gave me an email to request a ***** refund. My money was not refunded. I called AGAIN and AGAIN! Now I was given a ***** refund request because the manager (*****?) said that the owner of the company was out of the country and unable to Zelle the money. After 8-days and more phone calls - still no refund! Zelle request was sent to a ********************************* request was sent to ************* ************ is an absolute nightmare!

Elite Auto Shipping, Inc. is NOT a BBB Accredited Business.

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