We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Warranty Plans

Direct Protect Warranty Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this warranty in 2021 and paid $3767. On December 14, 2023, I filed a claim with Direct Protect Warranty Services, also known as Dealer Loyalty Protection, ***** **** *** **** ******, **, *****, dealerloyaltyprotection.com on December 14th and had to go through three different customer service companies just to get my claim processed, which only offered a $372.37 reimbursement on a $1123.73 charge.I had to send the invoice and authorization three times because the person I spoke to kept insisting he didn't see the authoriztion that was attached. It wasn't until I sent the authorizaton seperately that the idiot advanced the claim to his adjuster. He obviously didn't understand how to open a multi page attachment. I waited the customary ten business days to receive the reimbursement, but it never arrived. After countless calls to determine the status, often leaving messages with the promise of receiving a return call, which NEVER occurred, I finally spoke to someone who said they cancelled the payment because the zip code on the mailed check was incorrect. I was promised it would be mailed by January 26th by a third party company whom they refused to divulge the name of. It is now February 27 and I still haven't received the promised reimbursement, as ridiculously low as it is. I was amazed at how difficult it was just to reach a real person to determine the progress of my claim. I was told the company I actually purchased the warranty was Fontegra, **************. The payments were made to Mepco, another third party company, for $148.79 per month. To me, this is a fraudulent bunch of front companies taking advantage of a trusting public and should have their business practices carefully examined and questioned why it is such a puzzle to find a responsible person to effectively answer concerns. It's easy to disavow responsibility with a framework of shell companies all being involved with each phase of the claim process. These clowns are dishonest.

Direct Protect Warranty Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.