Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to be an exhibitor for this bridal show, I did this in error not knowing that I had a booking conflict with the date of the show, and staff would not be available. I also stated before they ran my method of payment that they needed to call me prior to doing so. They did not. The associate from *** acknowledged that she did not put the note in the computer to do so. I then called customer service to request the return of my money which they refused and said that they would not do so, I talked to the manager she stated the same. They told me they would give me an in house credit for a future show. I told them on the phone and in writing that I would not attend or exhibit at any of there shows due to the phone calls and the blatant disregard for clearly there mistake.

  Business Response

  Date: 07/15/2025

  Spin City DJ's contracted on 5/30/3035 to participate in the Florida Bridal and Wedding Expo scheduled for 10/19/2025. On 6/19, 2025 the client stated they would not be able to attend the show. As per the terms of their contract, cancellations are not accepted. Vendors are required to honor their commitment and pay for their contracted booth space. *** then issues a full credit to any future show of the vendor's choosing. The credit does not expire. The customer unfairly disputed the deposit that was charged to their credit card and is refusing to pay for their booth space. As a result, *** turned the account to an outside collection agency for the full amount due - $1295.  ACS will still honor a credit to a future show once  the $1295 has been paid in full.  We hope to resolve this matter as soon as possible.  Best, ACS.
  

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I requested a phone call prior to the charging of my card prior to doing so, they did not honor that request, then I came to find out there was a conflict in scheduling. I immediately contacted them via phone and email that very same day to cancel it our appearance at the show. They got very rude and there immediate response was " You signed a contract, we will not refund your money!"  I gave them multiple chances to do so, prior to this complaint.  After multiple warnings and phone calls, I reported this to local and state law enforcement as well as our financial institution.  Then yes I received a phone call from a collection agency.  They stated to send them proof of the cancelation and I did. This could have been avoided if they would have done what I ask in the first place. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
   
  

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered March 2024 as a vendor for the June 2024 bridal expo at ***************. At the time I was an affiliate of Homes for Heroes and that is the organization I represented at that time. Apparently there was a discount on the contract, which required vendor to participate every year. As of January of 2025 , I was no longer affiliated with the Homes or ******************** On March 26th, 2025, I received an email for American Consumer Shows requesting payment for this years show. I responded that I am not longer affiliated with Homes for Heroes and I will not be participating. I never received a reminder email prior to March, giving me the opportunity to cancel. Since March 26th, *** received numerous email and phone calls from American Consumer Shows demanding payment, even though I clearly expressed multiple times in writing and on the phone that I am no longer affiliated with the Homes for ******************** and therefore can not participate in the vendor fair. The American Consumer Shows is demanding I make payment, which they will hold for a future show, which I will not participate in. They have now forwarded outstanding balance to debt collection agency which is now calling me for payments. The American Consumer Shows have a deceptive marketing practice and have not provided any advance notice to vendors to make a choice. Bills and invoices are sent to consumers before a due date, automatic payment reminders are sent to consumers before due date. No such courtesy was provided and they are looking to collect. They are forcing me to make payments on a service that I no longer provide.

  Business Response

  Date: 06/18/2025

  Thank you for reaching out. Wed like to clarify a couple of items stated in your complaint. 1. You committed to a multi-year contract which did offer a discount on your booth and gave you the option to cancel from auto renewing from future shows by contacting *** prior to the cancel date. You did not exercise your option to cancel.  The cancel date was March 1st. It is clearly stated in your contract. #2 - You did not inform us until March 26th (past March 1) that you wanted to cancel the show. After the cancel date we do not accept cancellations, but we do work with our vendors to help resolve the situation. #3. - We understand that you are frustrated because your account was sent to an outside collection agency for payment. It is upsetting to *** as well. This could have been avoided. We always work with our clients to resolve any payment issues internally. In fact, we offered you an opportunity to resolve your outstanding balance at a discounted rate and offered to provide you with full credit for a future show. You did not make your necessary payment, leaving us with no other alternative but to send your account to the collection agency. We would greatly appreciate your clearing your open balance asap.  Kind regards, ****

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As stated, there were no courtesy reminder emails, letters or invoices sent to me prior to March 25th. *** only resolve is for me to use the balance for a future show, which I cant since I am no longer affiliated with the Homes for ******************** I should not be forced to pay for a future service, which I will not use.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ***
  
  
  
  
   
  

• Initial Complaint

  Date:06/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** did not notify me of their auto renew program execution date that would have allowed me to opt out, until after the execution date. Now they are being forceful in collection fees for a program I will not be able to participate in. Their practices are very deceptive and they do not provide the information to their customers to adjust their options until after the deadline dates. When I contacted them, they were very short and threatened collections. They would not make any adjustments, even to the renewal program, until paid in full. I guess they could continue to enforce collections every year until all are paid? Very frustrating for a small business.

  Business Response

  Date: 06/12/2025

  Thank you for the opportunity to address this matter.
  *** cancellation policy is clearly stated in all exhibit space rental contracts. *********************** ********** is contracted to exhibit in the ******************** Fall Home Show. As outlined in the agreement, cancellations for this event were permitted up until June 1, 2025. This date is prominently displayed on the face of the contract.
  The client registered for the Fall 2024 show under our multi-year option, which automatically secures space in the corresponding Fall 2025 event. As part of our multi-year process, exhibitors must both accept this option in writing and  initial their agreement to ensure full transparency and avoid confusion.
  Per our policy, cancellations are not accepted after the stated cancel date. We believe our policy is both clear and ******* deceptive in any way.
  That said, we do strive to be flexible and accommodating. If a client cancels after payment, we apply a full credit toward any future ACS event. This credit never expires. We do not threaten clients with collections. However, we are obligated to ensure that outstanding invoices are resolved according to the agreed-upon terms. In rare cases where we cannot reach a resolution, an account may be forwarded to a third-party collection agency.
  We remain committed to supporting our clients and are happy to work together to find a solution whenever possible.
  Kind regards, ACS.

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being personally harassed by this business over a vendor contract I did not personally guarantee. I informed them, in writing, before December 1, 2024, that I was no longer the majority shareholder of the business, and that we could not participate in their event due to financial hardship.Despite this, I have received repeated phone calls, voicemails, and emails attempting to collect payment from me personallydespite there being no personal guaranty in the contract, and no participation in the event.I have submitted a formal cease and desist letter, and will escalate to the *** and California Attorney General if the harassment continues.I am requesting that the business: Acknowledge I am not personally liable Cease all contact to my personal phone/email Stop collection attempts Close this account or refer it to the appropriate responsible party

  Business Response

  Date: 06/06/2025

  ******** ****** signed the contract for ********************* to participate in the California Bridal & Wedding Expo held March 2024, as a multi-year contract. The cancel date for the 2025 show was December 1, 2024 as stated on the contract.  ******** did not notify *** prior to 12/1 as stated in her complaint, and has provided no proof of her cancellation prior to 12/1. ******** notified *** on 4/4/2025 that she was no longer able to participate in the event. Cancellations are not accepted after the cancel date, therefore the client is responsible for paying for the contracted booth space. *** is not harassing ********, we are simply contacting her to resolve this matter internally.   We would appreciate her cooperation in making the payment **** to avoid the account being sent to an outside collection agency. Kind regards, ***

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I did notify someone last year that I was not part of the company, and continued to when contacted, in addition -- how can a company be so harrasing and aggressive and not simply state that they understand I lost my onwership of a company? This is insane, non humane, and ridiculous. I don't treat people this way. You are acting all "corporate" to get your money, instead of hearing a human being and their situation. This is a disgrace, and not a way to practice bussiness. In addition, your practices are not abiding by california laws of renewal, as I have stated. I do not accept this.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ******
  
  
  
  
   
  

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contract with American Consumer Shows (ACS) as an individual not on behalf of a registered business entity to participate in one of their expos scheduled for September 2025.After re-evaluating my participation, I contacted *** well in advance to formally cancel. I have not received any services, no marketing or deliverables have been provided, and I have not made any payments.According to the contract I signed, my payment was not due until July 2025. However, *** has now begun pressuring me in May and June with messages claiming I am late on payment, demanding the full contract balance immediately. This contradicts the contract terms.I attempted to resolve this directly and respectfully. I explained that I had not used any services and was canceling in good faith, but *** has sent me multiple messages, including a form letter from their collections department threatening legal action, credit damage, and attorney fees unless I immediately pay the full amount. They even attempted to offer me a discounted payment plan all before my payment due date has passed.They also have my debit card information on file, despite no authorization for early withdrawal, which raises serious concerns about potential unauthorized charges.I believe these practices demanding payment months in advance, issuing legal threats despite no damages, and ignoring the clear contract timeline are unfair, coercive, and possibly deceptive, especially given my status as an individual and not a business.

  Business Response

  Date: 06/06/2025

  **************** contracted for the Seattle Bridal and Wedding Expo held on Sunday November 16, 2025.  *** offers flexible payment terms, and the option for vendors that cannot attend the event they contracted for to received full credit to another show. ****** *********  booked the show on May *******. They selected the no money down, pay in full 2 months prior to the show payment option. Per their contract, it is clearly stated that exhibitor's failure to pay its deposit does not release the exhibitor from obligation to make full payment as set forth in the contract. It also states in the event Exhibitor wants to cancel their participation in the show, Exhibitor will be liable for full payment prior to the show and once paid in full, ACS will issue an internal credit (not a refund) to Exhibitor, which Exhibitor can use for any future show.   ****** ***** is responsible for full payment.  This payment must be made prior to the show date to avoid being sent to an outside agency for collections.   Kind regards, ACS.
  

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had paid to do a bridal shower last year with *** at ******** Expo. I didn't realize by signing this contract I was also committing to another show the following year 2025. Apparently they (ACS) doesn't have to let you know that there is a window to cancel this commitment as they do not notify you of this in any way. So I got calls the last couple months telling me I was on the hook financially for another show. I was willing to pay to be done with it but then ******** ***** who is the manager for this area couldn't give me a direct quote on what I owed. The contract says $995. She and her company invoiced me different totals. I found this fishy and then continued to try to get a direct answer. She also offered to give me 10% and the option to pay in four installments which I was planning to do if I could the correct quote. I left phone messages and emails just asking about pricing of which i got no response after this. I called customer service and they wouldnt let me talk to anyone else but her. I am beyond frustrated and disappointed.

  Business Response

  Date: 04/23/2025

  Thank you for your message. As stated clearly in the contract you signed, participation in the 2025 show was part of a multi-year agreement, with terms regarding cancellation and fees fully outlined. While we understand your frustration, the contract does not require additional reminders beyond what was agreed upon at the time of signing.
  Our team, including ******** *****, made every effort to accommodate your requests, including offering a discount and a payment plan. The varying invoice amounts you reference reflected those negotiated adjustments, not inconsistencies.  You do have an outstanding balance that needs to be paid. Its best to resolve this with ******** directly. We do not want to send your account to an outside collection agency, but if your contract remains unpaid, we will have no other option. Sincerely, ***.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024 an employee that no longer works for us had signed up to do the ********************. This employee was terminated before the show happened and we called to let them know that we would no longer be attending the show. We knew it was last minute, so we had no problem still paying for our spot but during the conversation they asked if there was any way to help us come and have a successful show. We again declined because from the beginning we weren't too sold on doing a bridal expo as an orthodontist who was 1 hour from the actual show. We were told not to worry and that if we changed our mind to let them know. We thought that was the end of it and there was no further communication until March 17th when we received a demand for payment for this year's expo. Apparently according to the "legally binding contract" we had until March 1st to cancel, which we thought we had already made clear we wanted to. The demand to pay was sent out well past the window to cancel. I spoke with ******** ****** and she was extremely rude when I explained that not only did we communicate with them in June 2024 that we would not be attending and were going in a different direction regarding marketing but also that we received no communication between June 2024 and March 2025. She basically called me a liar saying they have no record or any communication from us and that at the June show we were marked as a no show. I explained that we have no plans to attend the show and she responded with a threat to send us to collections. I am extremely disappointed in the lack of communication and accountability on their side.

  Business Response

  Date: 03/27/2025

  ********************** did not cancel their booth for the spring '26 bridal and wedding expo and is responsible for clearing their open balance. We go out of our way to make sure that every exhibitor knows their cancel date. The multi-year program is verbally explained every time an exhibitor signs up for the show and of course it is completely optional. Then after it is verbally explained, exhibitors must accept or decline the multi-year option in writing, and they have to electronically add their initials as well to avoid any confusion. Once an exhibitor signs up, we email a welcome letter which again states the cancel date in writing. Lastly, the multi-year cancel date is clearly visible on the face of the contract. As you can see, our exhibitors are given their show specific cancel date multiple times and can cancel any time prior to the cut-off. After the cancel date,cancels are no longer accepted. However, when an exhibitor pays for their booth but still cancels their participation in the show, we apply a 100% credit to any future show which never expires.  Kind regards, ACS.
  
  

  Customer Answer

  Date: 03/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  We called and spoke to them regarding the ******************************************************************* the bridal expo. We would never just not show up to an event that we committed to. When we spoke verbally in June 2024 that should have been enough notice to cancel all upcoming contracts. We had mentioned that since the employee was no longer there, and I was moving out of state we did not have anyone to attend the show. Regardless the last sentence in your response said that if we could not attend the show that the money paid will be applied to the following year. Since we did not attend the show last year, please apply that credit to the balance and please cancel everything moving forward. We no longer would want any further communication or problems once we ge this resolved. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** **********
  
  
  
  
   
  

  Business Response

  Date: 03/31/2025

  *** did not receive a cancellation otherwise we would have cancelled the contract. The outstanding invoice for the Spring '25 show needs to be paid.  Once paid in full we will cancel the contract to ensure the client does not auto enroll into any future shows.  Customer can either participate in the 2025 event or accept a full credit to any future show of their choosing.  Credit never expires.  Kind regards, ACS.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business seems to be more of a scam than I realized. I signed up for a multi show discount hoping this would be beneficial for my business. This show cost my business more than it made it but thats not the issue. I sent them a message asking to cancel 5/27/24 with no response now they are threatening legal action. After I forwarded the email where I ask to cancel and a video from my email proving I asked to cancel they told me it wasnt in their system. I even went as far as calling my email provider to see if the email was received they confirmed it was sent. No matter how many times you call and email you are unlikely to get a response unless sign up with them or they are hounding you for the money you owe. Now seeing that multiple businesses have experienced this is disheartening. I just want this resolved.

  Business Response

  Date: 03/18/2025

  ********* purchased a booth in the Spring '24 bridal and wedding expo on a multi-year contract.  The cancel date, per their contract, was on or before 2/1/2025.  The client did not exercise their right to cancel.  We did not receive an email to cancel their auto renew.  We go out of our way to make sure that every exhibitor knows their cancel date. The multi-year program is verbally explained every time an exhibitor signs up for the show and of course it is completely optional. Then after it is verbally explained, exhibitors must accept or decline the multi-year option in writing, and they have to electronically add their initials as well to avoid any confusion. Once an exhibitor signs up, we email a welcome letter which again states the cancel date in writing. Lastly, the multi-year cancel date is clearly visible on the face of the contract. As you can see, our exhibitors are given their show specific cancel date multiple times and can cancel any time prior to the cut-off. After the cancel date,cancels are no longer accepted. However, when an exhibitor pays for their booth but still cancels their participation in the show, we apply a 100% credit to any future show which never expires. Regards, ACS. 

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I have sent multiple evidence with times dates etc even went as far as using outside resources to prove that I did my part on time and legally. I have been nothing but nice and compliant with everything they ask of me. The company is unresponsive when it suits them and will not see what is there in black and white as I was so graciously told multiple times. They are bringing up past issues with other people etc that has nothing to do with me and my situation. 
  I really dont know how far I have to take this but right is right and wrong is wrong. If I have to go to the media if I have to go to court I will but I did what I was supposed to do. I have emailed I have called I have left messages etc. With them only responding when I owe them money. 

  This just isnt right. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *
  
  
  
  
   
  

  Business Response

  Date: 03/27/2025

  *** did not receive a cancellation email prior to their multi year cancel date.  The client responsible for payment.  We have exhausted all efforts to resolve the matter with this customer. Our recommendation is that the client accept the 20% discount we offered to resolve the matter.  The account will be sent to an outside collection agency for future collections efforts. Once the account is sent to collections the discount goes away.  They are still responsible for the full cost of the booth plus an additional 35% collection fees. Regards, ACS. 

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

  I really did try hard to come to a solution with them. However this has not been resolved in a way that is beneficial to either party. 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *
  
  
  
  
   
  

• Initial Complaint

  Date:03/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 11, ********************************************************* **************, **** that would take place on May 4,24. I was told if I signed up for "multiple shows" (one each year) I would receive a discount. I told the salesman that I wasn't sure I wanted to commit to more than one show because this was my first year and I was a new business. I wanted to see how things went. She assured me that it was no problem at all, just mark the box for multiple and then I could cancel it later. I attended the event and was unimpressed and gained no clients. A month later I received a follow up call to see how things went. I explained it had not gone well and did not want to attend any future events. It was a smooth call and I thought that was the end of it. On Feb 3, 25 I received an email from *** asking what payment arrangements I wanted to make for the upcoming May 25 Show. I called to say I had cancelled back in July and would not be attending the event. She got very rude telling me I signed an agreement and had to pay. I couldn't cancel, she called me a liar insisting no phone conversation ever happened. I had heard nothing from this company since I signed the original agreement. NO payment invoice for the upcoming show just an email in Feb saying I owed money. I did some research to see if I was going to actually have to pay for this as I had no intention of attending and had already told someone to cancel my contract. A new law was passed in **** regarding automatic renewal contracts and trial period offers, HB 174, became effective on Jan 1,25, requiring businesses to provide consumers with specific notice about renewal dates, costs, and cancellation options. I sent this info to the account manager telling her I was not attending. She laughed at me. She then sent threatening email saying If I didn't pay she would start litigation and collections and I would then be responsible for all additional fees. I continue to receive bullying emails.

  Business Response

  Date: 03/13/2025

  *** cannot honor Curve Collection *********** request to cancel their contract because there was no cancellation of the contract by the cancel date. We go out of our way to make sure that every exhibitor knows their cancel date. The multi-year program is verbally explained every time an exhibitor signs up for the show and of course it is completely optional. Then after it is verbally explained, exhibitors must accept or decline the multi-year option in writing, and they have to electronically add their initials as well to avoid any confusion. Once an exhibitor signs up, we email a welcome letter which again states the cancel date in writing. Lastly, the multi-year cancel date is clearly visible on the face of the contract. As you can see, our exhibitors are given their show specific cancel date multiple times and can cancel any time prior to the cut-off. After the cancel date,cancels are no longer accepted. However, when an exhibitor pays for their booth but still cancels their participation in the show, we apply a 100% credit to any future show which never expires. The customer did not cancel in July 2024 as they are stating and are responsible for their full balance due to ***. The Utah law the client is referring to pertains to consumer transactions and is not applicable in this situation as this is a business-to-business transaction.  Kind regards, ACS.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to engage with American Consumer Shows to request an exception and release me from my contract and the business refuses to respond to me. After a family emergency when I realized I could no longer make the payments, I reached out via phone, text, and email, multiple times, to try to come to a solution. *** has ignored every attempt I've made to contact them. I have tried to find a reasonable solution, but *** has not responded to any of my requests for an exception. I never should have signed the contract (the terms of which are frankly predatory). I know that now. I cannot think of another situation where an order is cancelled, the business doesn't have to provide anything, and the consumer is still expected to pay the full cost, when the cancellation was requested months before the service was to have been delivered. In any case, I know that emergencies happen, and I would hope the business would work with their customer. I can't even get an email back.

  Business Response

  Date: 02/25/2025

  ***** ****** Photography contracted for the June 2025 show in ********, ** on 1/9/25. We do not accept cancellations as per their contract, and do not make exceptions to our policy.  We do understand that sometimes a client is not able to make the show they contracted for.  ACS works with the client on full credit to a future event, but they are responsible for paying for their contracted booth space prior to the show taking place. Kind regards, ACS. 
  

  Customer Answer

  Date: 02/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I have complied.  I have sent payment.  I have provided check details and tracking information.  ACS has declined to release me from the multi year contract.   I am not even past due.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The contract states " Cancellation of this multi-year agreement must be made by March 1st of each year, simply by emailing Promoter at ******************************** " I have emailed ACS, and that is all that is required to cancel the multi year agreement.  The contract does not list any additional hoops to jump through, and therefore you have no right to hold me to this multi year agreement.  Doing so is a threat that I will have to go through this misery again next year and is so deeply unethical.  

  Furthermore, I am not even past due.  FULL PAYMENT MUST BE RECEIVED BY APRIL 1, 2025.  That is directly copy and pasted from your contract.  I am paying, in full, for a booth that I will not use, a month early.  I have provided a check number and tracking information and you're still treating me like some sort of delinquent. 

   

  ***** ******
  
  
  
  
   
  

  Business Response

  Date: 03/13/2025

  ***** ****** Photography contracted for the June 2025 show on 1/3/25. Cancellations on first time contracts are not accepted as per their contract. The March 1st cancel date the client is referring to is the multi-year cancel date.  To cancel the auto renew for the 2026 show, the cancel date is March 1st 2026. The customer has paid in full for their 2025 booth.  Full credit is available to any future show of their choosing.  They have been cancelled from auto-renew.  Kind regards, ACS.