Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** has been the most difficult company to work with. Unbeknownst to me, I signed a multi-year contract in 2024 over the phone with a representative who has worked with this company for many years. I trusted that I was getting a decent discount to participate in the bridal expo as a new business. I had no further contact with *** until after the auto-renewal date in 2025 saying that I needed to pay the balance for this upcoming year ($1,595). I told them to send the debt to collections because I am currently unemployed and am no longer doing business in the area. They have still been trying to pressure me into paying for a booth that I will not be using. I tried to make sure that once the debt goes to collections that I wont be charged in the future but I havent been able to get a straightforward guarantee from them. Every representative Ive spoken with has had the nastiest attitude and has taken every complaint personally. These people have multiple complaints against them about the same thing and offer no apologies or solutions. I am terrified that the debt I have in collections will continue to multiply because of their refusal to let me out of contract even after trying to cancel many times. I understand the debt will go to collections, but I do not want to be liable for future years and they have not been able to guarantee that I wont be. They seemingly use a script to correspond with everyone. They know that their contracts are misleading but still refuse to provide relief to the small business owners who were coerced into signing. This business does not care about its vendors or customers. Every response to every complaint has been defensive rhetoric to absolve themselves from guilt. I just want to be out of a lifetime contract that I wasnt told I was entering in in the first place.

  Business Response

  Date: 02/20/2025

  It is unfortunate that the client is upset.  However, this situation could have been easily prevented. The client should  understand their contractual obligations as business owner, They could have canceled the contract by the cancel date, but she did not. The business may be closed,but  ******* ***** is personally responsible for paying for her booth cost regardless if business is operational as per the contract. To avoid being sent to an outside collection agency, client should resolve their obligation with *** internally. Ojur multi year contracts are easily cancelled by our clients. We go out of our way to make sure that every exhibitor knows their cancel date. The multi-year program is verbally explained every time an exhibitor signs up for the show and of course it is completely optional. Then after it is verbally explained, exhibitors must accept or decline the multi-year option in writing, and they have to electronically add their initials as well to avoid any confusion. Once an exhibitor signs up, we email a welcome letter which again states the cancel date in writing. Lastly, the multi-year cancel date is clearly visible on the face of the contract. As you can see, our exhibitors are given their show specific cancel date multiple times and can cancel any time prior to the cut-off. After the cancel date, cancels are no longer accepted. However, when an exhibitor pays for their booth but still cancels their participation in the show, we apply a 100% credit to any future show which never expires.  Kind regards, ACS.
  
  
  

• Initial Complaint

  Date:02/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im following a complaint about American consumer show. I was unaware that by signing up for the show that I was in a legal binding contract that I had to fulfill and that I had no way of changing my mind. I participated in the first show in September and it definitely did not live up to the hype. As far as how they sold it to me. It was half filled with vendors. I decided not to partake in their up-and-coming Brentwood event due to the fact of the very disappointed, showing of not only potential customers but vendors as well. Im not sure but I believe I secured a spot for *********. Envisioning it being a fantastic way to grow my business, they stated that they have a couple hundred vendors there. I was disappointed when I attended. If there were 50 vendors there. Last month, the American Consumer Show deducted $2000 from my card that they had on file. I disputed that charge with my bank and the money was back onto my account. I decided not to move forward due to the poor performance of the previous event, as well as my no longer being with the company and my lack of interest in the event. They called and threatened payment. A week after that conversation, they sent me an email threatening legal action to recover the $2800. This is not only something that I refuse to pay, but it's frustrating that companies can take these measures and hold you to something legally binding. Especially when they are not held to the same standards as far as what they promise at the event with low showing of homeowners and half of the vendors, not being at the event. Even though I have informed them that I am no longer employed with that company. I am reaching out to find a solution to this issue where I am not responsible for paying for something that I am not participating in. This is going to collection because I'm not going to pay and it's going to mess up my credit, which is fantastic.

  Business Response

  Date: 02/04/2025

  ******** ****** signed a contract for the spring 2025 show. We do not accept cancellations and the full balance remains due to ***. The account is being sent to an outside collections agency because the client disputed the charge on their credit card unfairly. Per the terms and conditions of their signed contract, they must pay for their booth space.  We are happy to offer credit to a future show if they are unable to make the date for the show they are scheduled for.  Kind regards, ACS.

• Initial Complaint

  Date:01/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: Contract ********* Unprofessional Conduct Against: American Consumer Shows (ACS)From: *********************, ************************* ******, ** ***** *** uses multi-year contracts, often contacting customers the day after the renewal deadline, pressuring them to renew. In 2022, we discussed a multi-year agreement. While an email confirmed our agreement in principle, the formal contract lacked our signature/initials. *** is now enforcing this unsigned contract.On 1/30/25, we called to discuss termination. Representative ******** ******, exhibited unprofessional conduct: interrupting repeatedly, refusing to let us speak, and abruptly hanging up. She refused our request to speak with a supervisor.We seek: 1) Formal contract termination acknowledgment. 2) Confirmation we're not bound by the unsigned contract. 3) Apology for unprofessional conduct. 4). Refund of money spent.******** **** Owner ************ ********************************

  Business Response

  Date: 01/31/2025

   

  ***************** has provided incorrect information. They are on a multi-year contract supported by their email confirmation.  This is the same contract with multi-year confirmation that has placed the client in the Spring 22, Spring 23, Spring 24, Spring 25 shows. We can cancel this client from future shows but cannot cancel their Spring '25 show.
  Their cancel date for the S'25 show was on or before 12/1/24. They did not exercise their right to cancel prior to the cancel date therefore we cannot cancel their contract. However, when an exhibitor pays for their booth but still cancels their participation in the show, we apply a 100%credit to any future show which never expires.  They are asking for a refund which makes no sense. They have an outstanding balance due for the full cost of their Spring '25 show.  Balance due:  $1645. Our client retention specialist has been working with the client to resolve this matter.  Unfortunately, we will have no other choice but to turn this mater over to an outside collection agency for payment if not resolved shortly.   Regards, ACS.
  

• Initial Complaint

  Date:01/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I exhibited with *** in 2021. At that time I was pressured into signing a multi year contract. I participated in the show for three years. In 2022 I confirmed with an individual at *** that I did not want to be signed up for multi year contract and was told I was not. I decided I did not want to participate in the 2025 show. I was under the impression I no longer had a multi year contract with the company. All was fine until fall of 2024 when I began receiving information about the show for 2025. I reached out via phone to inform them that I was not participating and to make sure that I was not signed up for multi contract. I was told I was still signed up and they would make sure it was canceled. I was told the cancellation team may follow up with me if they have questions.I continued to receive information about the show so I reached out again via phone. I was informed I was still signed up for multi year but they would take care of it. I asked to speak to the cancellation team and was told that was not an option. They would have to call me, I could not have their phone number. In January 2025 I received an invoice for the show (the one I supposedly had canceled my contract for). I replied to the email saying I was not signed up for the show and was confused why I was receiving this. No one replied to my email so I once again reached out via phone call. I spoke to a different individual on the phone who informed me that I was still signed up for the show, and that they would immediately take care of the situation, they said I was still signed up for a multi year contract and was past the due date for cancellation. They assured me they would take care of it immediately and it would not be a problem. It is now 2 weeks later, and I am being told. I must immediately pay because I am locked into a contract. The company is not polite by any means and is extremely harassing. Im starting to believe the cancellation team is not real and that this is a scam.

  Business Response

  Date: 02/04/2025

  It is our position that this client did not cancel their multi year contract which is why they are currently responsible for payment of the spring 2025 booth.There are no emails or phone calls to support the client's claim that they cancelled.  We offered to work with them on discounted pricing to revolve this matter but cannot cancel them from the show.  Kind regard, ACS.

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I cancelled via phone call in November of 2024 and again via phone call in December of 2024. When I received a credit card charge authorization request in January, I called again. I was reassured  my contract was being cancelled and the individual apologized for the mixup that it was not cancelled in your system prior. 
  

  While it is not relevant, as I was told three times my contract was cancelled, you mentioned I was offered a discount for  the 2025 show. That never happened. 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are two complaints regarding American Consumer Shows:1. When I originally signed up for one of their shows, I had selected the option to auto-renew for the next year's show in anticipation that the original show was going to be a success for my business. Upon the conclusion of this year's show, I had contacted them to cancel the auto-renewal for next years show. I was advised that I would be put in touch with a customer retention specialist to cancel and have yet to receive a response. Since the middle of September 2024 - the middle of December 2024, I have contacted them via email and by phone ~10 times requesting an update or confirmation that this auto-renewal has been cancelled. Every response they provide me is that someone will be in touch with me shortly to get this resolved. To that, this is still an open item for something that should be very easy to cancel. They already have my credit card (from the original show registration payment) and in theory can charge this as part of the auto-renewal. Again, they have been contacted multiple times and are delaying this cancellation. 2. Upon inquiring about the show, I was told multiple times that the show I had registered for was well advertised and that the show would draw *****+ attendees. To that, there was no advertisements in which I could find and the overall show attendance was significantly less; maybe around 500 people total over two days. I believe I was misled and provided false information in order to register for the show. The business name on file with this company would be my business DBA: ******** Water Defense Show name: Rochester Home Show - September 2024

  Customer Answer

  Date: 12/30/2024

  Better Business Bureau:
  
  I was contacted directly by the business in reference to complaint ID ********, and my complaint has been resolved (which was getting my subscription for a tradeshow cancelled). I have been emailed a confirmation email from American Consumer Shows regarding the cancellation and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******
  
  
  
   
  
  

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a show with these people. They promised not to put me next to another food vendor. They did not that but the food vendor Line locked my booth completely because they were distributing food. Everything they promised was complete garbage and all a lie, and they took my money And didnt even offer anything except for a discount on the next show I would never work with such an unprofessional business at this point, and I will make sure I tell everybody.

  Business Response

  Date: 01/22/2025

  Culinary Skol Food Truck and Catering participated in the fall 2024 San Antonio Bridal and Wedding Expo.  The experience did not meet their expectations and after the show they disputed their credit card payment.  The chargeback was ruled in ***'s favor by the credit card company.  *** offered to honor their significant 1st time new vendor discount again on a future show. 1st time discounts save $550 of their booth space. and is normally only given to a vendor on their first show. Client declined to receive our registered bride lead list which we offer in addition to their booth space.  The cost of their show was $1145. *** is willing to offer 50% off any future show of their choosing as a courtesy, as well as the new vendor discounts.  Cost:  $573. We hope the client will give the show another chance.  We have many satisfied vendors. They have a good offering for the brides that attend and should do well at the show.  Kind regards, ACS. 

  Customer Answer

  Date: 01/22/2025

  Better Business Bureau:
  Unfortunately, youre not the one that satisfied this complaint who actually ignored this complaint until my bank fought for my money back and it wasnt that I wasnt satisfied it was that I was completely screwed over. I was putting next to another vendor with a food line blocking my booth for most of the show. I find it very unapologetic of your company to assume that I received anything more than satisfactory treatment its unacceptable to offer somebody a service and not provide that service to the best quality possible. I refused the brides list because I was not told that I needed to sign a non-disclosure form. Also, the reason I had my bank fight for my money back is because I was offered no compensation except for to try to do the show again I found it very unprofessional starting with an denial and acting like they didnt know the food booth next to me was gonna have food when they clearly needed to get food permits so they knew there was a food booth next to me because the permits had to be made. Otherwise, they wouldve been producing food at the event illegally. Im sorry, but this company takes no accountability. Also does not make things right when they are wrong. I was pretty frustrated to get told I shouldve went and told somebody my booth was blocked in the middle of a show. I was the only one in my booth and have plenty of products left over because of the lack of people in my booth. But if it makes you guys feel better, I have received absolutely no catering or no business from doing this event not even a phone call from any potential customers thats how badly my booth was blocked off. Being a *********** alumni and a 15 year chef and the only chef in the building this shouldve never happened. I will accept this because I know the case with my bank is closed. Thank you 

   

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******
  
  
  
   
  

  
  

• Initial Complaint

  Date:11/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023 I signed up for 2 trade shows with ***. The sales associate I spoke with encouraged me to sign up for a multi-year discount that I could cancel any time. That sales associate specifically instructed me to call to to cancel the multi-year discount by October 1st. I called ACS 2 times to attempt to cancel my multi-year commitment. Their client service department informed me that they could not process the cancellations for me, but that an account retention associate would be in touch with me shortly to do so. No retention associate ever reached out to me. I was then emailed an invoice and informed that the only way to process a cancellation is to email ACS and that I was now conveniently passed the deadline to cancel. I believe the *** client service department deliberately misled me regarding the cancellation policy so that I would not be able to cancel in time. They could have easily directed me to an email inbox to request cancellation. I also see no reason why their service department should be unable to cancel these arrangements. Instead of acknowledging the fact that they lied to me about the cancellation policy, *** is now demanding that I pay for the trade shows that I tried to cancel in good faith and threatening me with legal action if I do not pay. The business practices of this company are reprehensible. They are using deceptive sales tactics and whether it is intentional or not, their service department is misleading patrons about their cancellation policy. The information I was provided over the phone directly contradicted the written agreement I signed with ***. When I brought this up they referenced the written agreement and made no acknowledgment that their verbal communications with me conflicted with their documents. They had no sympathy for my confusion and demanded payment under threat of legal action. The whole situation is unconscionable.

  Business Response

  Date: 11/13/2024

  Ameriprise Financial reached out to *** on 10/8/24 to notify us of their intention to cancel from the January bridal event in *************. The cancellation date for the show was 10/1, as per their contract. (See attached).Therefore we were unable to cancel the contract and the client is responsible for full payment. We go out of our way to make sure that every exhibitor knows their cancel date. The multi-year program is verbally explained every time an exhibitor signs up for the show and of course it is completely optional. Then after it is verbally explained, exhibitors must accept or decline the multi-year option in writing, and they have to electronically add their initials as well to avoid any confusion. Once an exhibitor signs up, we email a welcome letter which again states the cancel date in writing. Lastly, the multi-year cancel date is clearly visible on the face of the contract. As you can see, our exhibitors are given their show specific cancel date multiple times and can cancel any time prior to the cut-off. After the cancel date,cancels are no longer accepted. However, when an exhibitor pays for their booth but still cancels their participation in the show, we apply a 100% credit to any future show which never expires.
  

  Customer Answer

  Date: 11/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The verbal explanation of the multi-year agreement specifically advised that I call to cancel the multi-year arrangement, which conflicts directly with the written contract. The client service department also misled me about the cancellation process. No attempt was made by *** to respond to my request to cancel until I was sent an invoice. ***' communications with me have been deceptive, rude and generally unkind. I specifically remember the sales associate who signed me up saying "just call," to cancel. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******
  
  
  
  
   
  

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did the bridal show with this company and it was totally unorganized and unprofessional. Theres more vendors than attendants. And for whoever attended the show they were all seeking for freebies rather than spending actual money on that day. They all got in for FREE and looking for nothing but freebies cuz acs was giving away admissions last minute to whoever just try to fill the place. The only part that was organized and smooth was when the sales try to sell u the booth and when you making your payment. It was a big failure of the show not only ourself also all the surrounding vendors. All vendors were complaining about the amount of effort we made to gain little to none profit on the show. And they trick you to sign for automatic renewal on the following year shows so they can use that to keep their business going. When they try to make the sale to you they promise you to able to cancel the renewal anytime before the show happens by simply reach out by call or email. But in fact you are obligated to pay no matter what. Also you cant resell you booth to anyone else. By the time you realize its a trap the sales person that trick you to sign is of course no where to be found. This is happening to all the vendors Ive know from the show. Be aware of this company and worst luck to them along the road.

  Business Response

  Date: 11/08/2024

  Good afternoon,

  To best respond to your concerns and review your account, we will need your company name.  The only reason you would be contacted for payment is if you are registered for a show and the payment is coming due.  We accept cancellations prior to the cancellation date, but not after.  For assistance with your account please contact us at ************.  Thank you.  Kind regards, American Consumer Shows.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acs this company took advantage of my brand new business that I was just starting out. They called me and told me they could help me showcase for less money. The lady took advantage of my needs and told me click on this button. Click on this button if you do this, youll save a ton of money no worries instead of me, paying attention to what I signed. I trusted this person and it turns out I signed up for a multi year and now this year my business isnt doing great and I cant afford it and they wont cancel it for me so dont trust him. theyll tell you what you wanna hear and try to manipulate your choices. I called in perfect time when I got an invoice, but the customer service decided to push me off until it was too late to cancel. ********

  Business Response

  Date: 09/06/2024

  We go out of our way to make sure every exhibitor knows their cancel date. The multi-year program is verbally explained every time an exhibitor signs up for the show and of course it is completely optional. Then after it is verbally explained, exhibitors must accept or decline the multi-year option in writing, and they have to electronically add their initials as well to avoid any confusion. Once an exhibitor signs up, we email a welcome letter which again states the cancel date in writing. Lastly, the multi-year cancel date is clearly visible on the face of the contract. As you can see, our exhibitors are given their show specific cancel date multiple times and can cancel any time prior to the cut-off. After the cancel date, cancels are no longer accepted. However, when an exhibitor pays for their booth but still cancels their participation in the show, we apply a 100% credit to any future show which never expires.  This customer did not exercise their right to cancel prior to the cancel date and is responsible for paying for their contracted booth space. Kind regards, ACS

• Initial Complaint

  Date:09/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern:I am writing to formally lodge a complaint against American Consumer Shows Llc, which I entered into a contract with to participate in an upcoming bridal show. The contract was signed on 8/20/2024, but within a week, I decided to cancel my participation for personal reasons. No payment had been made at the time of my cancellation request.I promptly notified American Consumer Shows Llc of my intent to cancel the contract, assuming that such an early notice would be acceptable, given that the event is still some time away. However, I was informed by their representative that the contract is non-cancellable and that I am obligated to fulfill the terms, despite no services having been rendered, no financial exchange taking place, and my request being made within such a short period after signing.I find this position unreasonable and unfair. I am being forced to remain bound by a contract for an event I no longer wish to participate in, even though there has been no monetary exchange or significant preparation on their part that would warrant enforcing such a strict cancellation policy.I am seeking the BBB's assistance in resolving this matter. My goal is to have the contract terminated without penalty, as I believe the company's stance on this matter is unjust and unethical.Thank you for your attention to this matter. I look forward to your support in seeking a fair resolution.

  Business Response

  Date: 09/06/2024

  American Consumer Shows does not accept cancellations as per the contract for booth space.  The vendor contracted for the 12/1/24 california Bridal and Wedding Expo on 8/21/21. Our contract clearly states on the face of the contract (#8) that an exhibitor's failure to pay its deposit does not release Exhibitor from the obligation to make full payment as set forth in the contract in the first year. There is an outstanding balance due to ACS of $1095 which needs to be paid. Please see contract attached.  Kind regards, ACS.

  Customer Answer

  Date: 09/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  At no point during the sales process was I informed that the contract was non-cancelable. The salesperson, **** , was particularly pushy and created a high-pressure environment, urging me to sign quickly. He made it sound as though cancellation would not be an issue, should I change my mind. Unfortunately, after requesting to cancel within just a week of signing, I was told that the contract cannot be canceled under any circumstances.
  This lack of transparency is incredibly frustrating and misleading. Had I known that the contract was non-cancelable, I would have never agreed to sign it in the first place. The company failed to disclose this critical piece of information, which I believe is deceptive and predatory.
  As no payments have been made, and considering my request was made just a week after signing, I am seeking a resolution that allows me to terminate the contract without penalty. I believe this is a fair and reasonable request under the circumstances, especially since I was not properly informed of the non-cancelable nature of the agreement.
  I trust the BBB will assist in addressing this matter and holding ACS accountable for its lack of transparency and unfair business practices.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 09/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   

  [Your Answer Here]

   

   Thank you for your response. Upon reviewing the contract, I noticed that it only extends to section 6, and there is no section 8 as mentioned in your email. This discrepancy raises significant concerns about the accuracy of the information provided and the terms being enforced.
  Additionally, I believe that some of the policies being applied, particularly in regard to cancellation and internal credits, reflect predatory practices that are unfair and not aligned with standard business ethics. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 09/11/2024

  Please see attached contract.  Item # 8 is on the face of the contract.  See # 8 in the paragraph below signature. It states that a customer's failure to pay its deposit does not release them from obligation to make full payment.  Terms and conditions specifically state no refund, we allow credit. ACS is not predatory. It's ACS ' right as business to determine our cancellation policy. Regards, ACS.