Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We did a Bridal Show with this company back in the Spring of 2022 in *********, **. After the show, when approached by their salesperson (*****), I advised him that this show was not for us, gave him the reasons why and informed him that we would not be exhibiting any more in the future. We didn't get 1 little piece of business from this show.Unlike all the other times that they reached out to us months in advance to try to get us to exhibit, they waited until after the cancellation date to contact us and it was for payment, not would we like to exhibit, what booth # we preferred, etc. After explaining in several e-mails that we were not doing this upcoming show, we keep getting e-mailed responses that are canned, showing me that this is how they do business, not with exhibitors, but focus more on past exhibitors that they are trying to take advantage of. I called to ask for the salesperson I spoke to, *****, and somehow got switched to the lady that was answering my emails, ***************************. When asked what I needed help with, I responded that I needed to speak to *****. She informed me that ***** didn't work there anymore. She knew who I was and since ***** didn't work there anymore, she would not be able to confirm that info.She immediately went to "Then we are sending you to collections". Apparently, she is very used to this practice as most companies will try to work something out with you 1st. Even If I did want to participate in future Bridal shows, it would not be with this company. They do not act as a partner, but more as the enemy. Buyer, Beware!

  Business Response

  Date: 02/22/2023

  ****************** had the opportunity to cancel their multi year contract and participation the 2023 show but did not contact *** prior to the cancel date stated on the contract.  Therefore they are responsible for paying for their booth space.  We did not turn his account to a collections agency yet.  We are still trying to resolve the matter with the client.  ******* offered a courtesy discount on his booth to resolve the matter.  The account only would go to the collections agency if the client does not honor their contractual obligation. The contract gives vendors 9 months from their last show to cancel for any reason, without penalty or cancel feel.  After the cancel date, full payment of booth is due and cancellations are not accepted.  Kind regards, American Consumer Shows.

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2022 I signed a contract with a multi year discount of $50 per year and participated in their show that February 2022. I was supposed to receive the list of brides that registered to contact after the show. I did not receive this list until August 2022, well past the time it could actually be useful. In July of 2022, I was contacted by ***************************** asking if I would be participating once more in the upcoming show. I declined and she acknowledged. Then over the next few months, *************************** asked me, then ******* again, and then *********************** asked. On December 6th, 2022, ***** told me that she could not cancel me from the show and that I would be contacted by a sales person. That didn't happen until February 7th, 2023, just over two full months later. The only options given to me at this time were pay the $1545 or we will send you to collections and charge you 35% more. The previous show generated exactly zero business for us which is why I will not be attending another. As a small family business, I do not have the funds to just hand someone $1545 for nothing in return.

  Business Response

  Date: 03/01/2023

  MassageLuXe contracted for the spring '22 bridal expos on a multi year contract which placed them into the spring .23 show. The client had the option to cancel from the spring '23 show without any penalty or cancellation fee as long as they canceled from the show by the cancel date stated on the front page of the contract:  12/1st.  We run a show in this market 2X per year.  Our rep reached out in September and October to see if they wanted to exhibit at the fall '22 show.  They did not want to do fall '22.  At that time, the stated they had not received the lead list from the Spring '22 show. We apologized that they didn't receive the list right after the show. All clients are emailed the list.  The list is sent once they reply to the terms of list usage. We send out notification emails that the list is available, and that they need to respond. We dont send the list unless we receive the necessary response. Once we were made aware, action was taken, and the list was  sent to them at that time.  ACS was not notified by this customer that they wanted to cancel their multi-year contract for the spring '23 show until 12/6/22 which was past the 12/1 cancel date.  Cancels after the cancel date are not accepted per their contract.  We tried to resolve the outstanding balance by providing a courtesy discount.  Client did not pay for their booth so the account was sent to an outside collections agency to be resolved, as there is still an outstanding balance owed to American Consumer Shows.  Kind regards, ACS.

  Customer Answer

  Date: 03/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Their customer service is a joke. She literally ignored all of my emails, offered me this discount AFTER sending me to collections (before the show had even occurred mind you), and still refuse to acknowledge that I will not be participating in any more of their shows. I highly recommend NEVER doing business with this company. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  Date:01/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  American Consumer Shows initially contacted me 1/3/2023 to let me know I needed to send $2,145 for the Flyers Home show this year. I stated I did not attend last year, wasted money, and did not wish to attend this year as I no longer have that small business (***** Enterprises), nor sell anything for that matter. I then received an email today, 1/12/2023 stating they just realized I didnt attend last year, but I had a renewable contract that renewed 1/1/2023 and I had until 1/1/2023 to cancel. I was not aware I signed a renewable contract, there is no email from last year stating that and if I didnt show up, I wouldve thought I wouldve been taken off their list for this year. Im being harassed via phone, email and text. I want them to cease and desist. I shouldve been contacted before 1/3/2023 to ensure I wanted to do the home show this year, and I wouldve politely declined. They used the fact I wasnt aware against me to try to scam me. This is very bad business practice, waiting 2 days after the contract expires and telling me to send a payment. Then discounting it to $1,595. today, 1/12/2023 when she realized I didnt show last year.

  Business Response

  Date: 01/16/2023

  ******* / ***** Enterprises is being contacted for payment for their booth in the Home Show March 4&5, 2023 because they are contracted for the show and have any outstanding balance due to ACS.  The multi year contract signed by the vendor clearly states that they have until December 1 to cancel from the contract for the following year.  They are able to cancel without penalty or any cancel fee.  After December 1st cancellations are not accepted and the full balance is due. This vendor did not contact ACS to cancel their participation until January 4, 2023 which is well beyond the cancel date.  Vendors are not committed to the show until after the cancel date. It is the vendor's responsibility, as a business, to be responsible for their companies obligations, not ours.  We ONLY contact vendors  for payment after the cancel date for payment because until that date, the vendor is not committed to the show; after the cancel date they are.  If we called prior to the cancel date we would be collecting on payments that are not due to ACS.  That would be unethical.  If the vendor fails to make payment to ACS on the amount that is outstanding, unfortunately the matter will be escalated to an outside collections agency.  We are trying to avoid that which is why they are being called/emailed multiple times for payment. We have done nothing wrong. ACS is within it's rights to collect on monies that are owed to us.  Sincerely, American Consumer Shows.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to do the show this year at ***************, my deposit was taken and it was signed up for the wrong show. I got severely injured and asked if I could just cancel and receive a refund since they made the paperwork error anyway. I was met with not only disrespect but nasty comments of not getting a refund but being placed in collections for a balance of $481 dollars. The manager called me the day after my surgery, I informed her that I was still in the hospital and she proceeded to be nasty and bagger me regarding this money. I have never felt so disrespected by another business before especially that I am having a severe medical issue

  Business Response

  Date: 02/21/2023

  Good afternoon, 

  This is absolutely not true! We treated the customer more than fairly and with respect. It is she that is unreasonable and unfair. Hactac Events  booked a booth in the Meadowland's Bridal Expo, Spring '22, and participated in the show, on a multi year contract.  On October 25, 2022 she called  to cancel from the 2023 Meadowland show, but the cancel date was 10/1/22.  Therefore we could not cancel her.  Instead, we  we offered her several options including a payment plan at a discounted rate, and once paid, she could use it as credit to any show of her choosing. She paid the bill,  exhibited at the 2023 ******* in the Meadowlands and received the bridal lead list from American Consumer Shows.  We more than did our part!  Then the client disputed her credit card charge, after a much successful show bringing in over ***** brides, for half the booth payment.  ACS  had to deal with the chargeback through Merchant Services.  American Consumer Shows owes this customer nothing. In fact, its the customer that owes $475 still to ACS.  She got the full benefit of doing the show, and the lead list, and unfairly disputed her credit card. The right thing for this client to do would be for her pay the balance that she owes to ACS!   Regards, American Consumer Shows.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I signed up for a wedding trade show organized by American Consumer Shows LLC(ACS). Their contract is deceiving and the language is misleading for small business such as mine. Their contract is designed to make the business owner signed a multi-year contract. I have attached the original contract sent to me here. Additionally, the language on the contract doesn't even specify how many years the multi-year contract is. In addition to that, ACS didn't sent a reminder that the contract is about to renew. Any respectable event organizer will send a client a reminder that their contract is about to renew so the client can make an educated decision. In addition to everything mentioned above, I spent more than $3000 to participate in the show: Show fees, transportation, flowers, POP, marketing materials, a gift basket valued at $500, etc. However, I didnt book a single wedding out of the show. Not even the person that got my free basket booked her wedding with me. Regardless of the countless hours my wife and I spent the following weeks and months following up with every single bride either by phone or email. I have hundreds of emails and texts to prove it. So my question is: How can you ask for so much when you really offer no warranties? Why would I even waste my time and money in doing it again? I have tried to negotiate with the Account Executive *****************************, explaining all my reasons above. However, she has been no help. ACS is now threatening me with sending my account for $1196 to collections, plus and additional 35% collection fee. She has even threaten me on the phone. As a small minority business owner I found the practices of ACS misleading and deceiving. I have offered to settle this for $200 unsuccessfully.

  Business Response

  Date: 01/16/2023

  ********************** (yes this is how they spell their business name), contracted for the ******** Bridal & Wedding Expo in **********, ** January 2022.  They signed the contract as multiyear, which automatically placed them in the January 2023 show.  Their contract clearly states that the cancel date is October 1st. This gives the vendor plenty of time to work their leads and make a determination about the next show.  They are not confirmed for the next show until the cancel date passes.  The client did not contact ACS to cancel from the show until November 3, 2022  which is past the cancel date.  We do not accept cancellations after the cancel date.  Prior to the cancel date their is no fee or penalty of any kind to cancel, but it is the vendor's responsibility to let us know.  Full payment is due to ACS, and because their balance was outstanding prior to the 2023 show.  We tried to resolve the matter prior to sending them to collections but they would not honor their contractual obligation leaving us with no choice.  We have thousands of satisfied vendors nationwide. Our shows are well promoted and well attended.  It's unfortunate that Greater *** Soulutions did not find the show to be a successful marketing opportunity for their particular business.  We wish them the best of luck in the future.  Kind regards, American Consumer Shows.

  Customer Answer

  Date: 01/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This complaint is not resolved because any respectable business will send a notice to the client to let them know that their contract is up for renewal. I stand by what I said on my initial complaint. American Consumer Shows's contract is written in a way that misleads clients like sign multi-year contracts for a $50 discount. 

  I stand by everything I said before: "Their contract is deceiving,and the language is misleading for small business such as mine. Their contract is designed to make the business owner signed a multi-year contract. I have attached the original contract sent to me here. Additionally, the language on the contract doesn't even specify how many years the multi-year contract is. In addition to that, ACS didn't send a reminder that the contract is about to renew.Any respectable event organizer will send a client a reminder that their contract is about to renew so the client can make an educated decision."

  Please read all the reviews in the BBB. This is a recurrent theme with ACS. 

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

• Initial Complaint

  Date:11/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 14th, 2022, I paid $645 to American Consumer Shows to have an exhibit at the **** Bridal Show for Sunday 10/30/2022. Once at the show a gentleman came into the show and passed out his business cards of the same business as mine without paying the $645 to every vendor at the show. Had I known all I had to do was pay $10 at the door and pass my business cards out to the other vendors, I would have saved myself $635. When I emailed, then called and spoke with ****** (?), she said unfortunately people are the way they are and offered me a discount for next year. This is unacceptable as I can only take her word that the business cards were confiscated, and the man was asked to leave the show. I am asking for a refund.

  Business Response

  Date: 11/27/2022

  American Consumer Shows does its best to prevent unethical people from soliciting business at our shows. It is our policy to ****** them out of the building when we are aware that they are soliciting business and have not paid for a booth at the event. In this case when it was brought to the show site manager's attention the gentleman had already left the premises.  Had he still been at the event we would have escorted him out.  There is no  refund due this vendor because  they received the full benefit of being at the show meeting with the brides, networking with other vendors and access to our registered bride lead list. ACS fulfilled its obligation by advertising the event, delivering over ***** registered brides.  Kind regards, American Consumer Shows

  Customer Answer

  Date: 11/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   The gentleman made it through the entire show. No one escorted him out or stopped him. How convenient that he knew exactly that he could just show up and pass out his business cards without paying for a booth. What a poor representation of small vendors that you cannot even offer a refund of at least half the amount. I expect you to do you part and give me a refund for the booth I rented. Your contract also says I would receive a list of all the attendees, much to my surprise the email that I received a few days after the show said I must email to request a list of the attendees. You must understand in a small community we work weddings together multiple times in a year and do multiple shows together. Again, I am seeking a refund as you do not have clear and precise rules and wording.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

• Initial Complaint

  Date:10/14/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. Reading all the past reviews i understand now that they are preying on clueless businesses by deceiving them. When i was initially given the quote not one time did it come up that i had to do multiple shows with them or pay them regardless. She mentioned i would get a discount because i had done a previous show. I would have NEVER agreed to this as i did not know if show was beneficial or not for my business. (Which it was not whatsoever) The person emailed me was pressuring me to do the show and signed the contract asap. I was very surprised when they emailed me a month ago asking for their money. Not only asking.. they were very rude! Not even 2 weeks later they sent my account to a collection agency. They were not even trying to promote a show, They were strictly after the money whether I did a show or not. They were very elusive and not clear whatsoever in order to get you to sign the multiple year contract Apparently many other people have felt the same way, this is an elaborate scheme they are running.

  Business Response

  Date: 10/21/2022

  Art by **** Hair and Makeup purchased a booth at the ******* Bridal Expo in *****, for the fall 2021 show.  They elected for the multi-year option on the contract which gave them an additional discount on the show, and placed them automatically in the fall  '22 show.  The multiyear can be cancelled any time after the show all the way up to 3 months prior to the event, with no penalty at all to opt out.  In this case her cancellation date was 8/1/ which is clearly stated on the contract.  The customer did not exercise her right to cancel prior to the deadline.  After the cancel date, vendors are required to pay for their both space in full.  ACS is not taking advantage of its customers.  Once we are at 3 months prior to the show, it just is not possible to allow for cancellations.  It is the responsibility of the vendor to manage their own business obligations accordingly.  We tried to work with them to bring their account up to date but they were non-responsive.  At that point, the account was turned to an outside collections agency.  This is an unfortunate outcome that could have been avoided if the vendor had simply contacted up prior to the cancel date.  There are NO fees or penalties ever to cancel the multi year ever, as long as the cancel is within the cancel date.

   

  Kind regards,

  American Consumer Shows

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Vacation franchise early 2019 just at the start of Covid. Later that year we contacted American Consumers Shows to set up at a wedding expo in *********** **. We agreed to $750ish charge to have 10x10 booth advertising our vacation packages. Well the show never happened and because of Covid they canceled the show. I was fearful that we were scammed and would not see our money! After calling and emailing months later they tried to get me in another city hours away and said my credit from the previous show would carry over. It was too far and I declined. They said they will be back in *********** the following year and I could use it then. It wasnt till October 2021 once we were able to set up and finally show case our vacation packages. But no one was interested and not a lot of people showed up. Afterwards we decided to clean up and cut our losses and move on with other jobs. Well a year has pass and now ** getting calls from a collector saying I never paid for the show. And I even explained in detail how I did, and got pushed off over and over again. And that I lost so much money that I couldnt do it anymore. So we moved to another state. So to hear a year later we now owe for something we have already paid or they are try to get 3 times the money out of small businesses.

  Business Response

  Date: 10/22/2022

  Cruise Planners - Carlisle Cruises purchased and paid in full for a booth on a multi-year contract at the fall 2020 event in ***********, TC.  COVID struck nationwide, and events were shut down due to an ACT of God, not within the control of ACS.  ACS issued full credit to a future show to all COVID impacted vendors. No money was lost. We attempted to have the Spring 21 show in ****** but that also was cancelled due to the pandemic.  Their credit was applied to and used to cover their participation in the fall 21 show in ***********.  The vendor did not cancel their multiyear commitment, so they were automatically placed in the fall 22 show in ***********, per the terms and conditions of the contract.  This contract could have been cancelled until 7/1/22 with zero penalty or obligation but the client did not contact us to cancel.  This client still owes ACS for the booth in the *********** fall 22 show.  The customer is stating that paid for the booth already, but what they paid (F20).  That was made good by ACS when the exhibited at the fall 21 show.  It is not accurate to say we are billing them twice for something they already paid for.  Its the fall 22 show that remains outstanding and needs to be paid. Kind Regards, American Consumer Shows.

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with ACS in 2019 for a wedding show in ********, **. As the show got closer, we were unable to attend and we applied our funds to a future show...then COVID happened, so we cancelled all-together. We have not heard anything from ACS until August of 2022, when they asked us for a payment for a November 2022 show. When we told them we were not a part of this, they informed us we had signed a multiyear contract with them and we needed to cancel by July 1. We asked for them to show us proof of this as a multiyear contract/commitment was never discussed with us in any of the previous emails, calls or communication. We did not even know it was an option. They produced a poorly scanned version of a "contract" that clearly showed our signature on the main signature line, and then a poorly places typed initial set in the multiyear contract box. When we called them out, they kept saying we signed the box...which we clearly did not. After reading reviews on ****** and other sites, as well as seeing other BBB complaints about ACS, it is clear that this is common practice for them...to scam small businesses out of money for their own financial gain. Then they threaten their "collections" and "lawyers" on you for not paying. They also become incredibly unprofessional in their communication once they are found-out. We are filing this complaint against them to be ANOTHER company on record that the forgery of our initials was made.

  Business Response

  Date: 10/21/2022

  The customer first contracted for a booth with ACS at the 2019 fall bridal expo on a multi-year commitment. They chose not to exhibit at the fall '19 show and were initially refusing to pay for their booth but they were obligated to pay for their booth space by terms and conditions of their contract.  We worked with them, offering a 20%discount, and full credit to the fall '20 show. ACS was fair and reasonable.  We understand that sometimes vendors are not able to attend an event. They did NOT cancel from the multi-year and were initially planning to use the future credit. Issuing a credit is not an obligation of ACS. It is a service that we provide to our vendors. We require vendors honor their contractual obligations, but we  also want the vendor to get the full benefit of attending the event. This is the reason we issue the credit to a future show.   
  
  COVID hit (Act of God) and the fall '20 show was cancelled.  We rolled their credit in full to fall of 2021.  They decided again to cancel from the show.  At that point,their credit moved from full credit to a future show to half credit to two future shows because they now cancelled 2X. Their credit never expired. Because they are on a multi-year contract, and did not cancel the multi-year, they were placed in the fall '22 show.  They had an outstanding balance because only half credit was applied to the fall 22 show.
  
  The vendor does not want to do the fall '22 show.  Upon further review, ACS decided to apply their credit on file to cover the cost of their outstanding invoice. We also cancelled the multi-year so they are not obligated to future shows.   We gave them credit and multiple opportunities to use the credit, but they chose not to. They now have a zero outstanding balance to ACS, and no credit remaining on file.  This solution is fair and reasonable.
  
  Kind regards,
  American Consumer Shows

  Customer Answer

  Date: 10/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Interestingly, the only thing we have heard from the business is a threat to be sent to collections.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/30/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company, *****************, was contacted in 2021 by American Consumer Shows about doing a ********* **************** Expo in *********, **. The salesperson, *****, promised very high in his sales pitch and made their show seem appealing. We agreed to pay $795 for their November 2021 show (and paid via CC). After the show, we contacted ACS to get the lead list they'd promised us, but it took a month for ********************* to respond. He called, and we let him know that we were not interested in doing any more shows with ACS and to cancel our agreement. He finally did send the lead list, and we thought it was done at that point. Then in April 2022, ******* with ACS reached out asking about us doing another show with them in May 2022; we responded by saying that we were not doing their show this year. ******* never responded to our e-mail. Now another person, ***************************, reached out in August telling us that we owed $1495 for some bridal show, and we'd committed to a multi-year agreement. We let her know that we'd already canceled with ***** on the phone and via e-mail to *******, but ******* refused to acknowledge that and proceeded to harass us by threatening collections and legal action against our company! Today on the phone I told ******* that I was going to file a BBB against their company and she did not care at all. Upon looking at their reviews and ALL 1-star complaints, I felt sick to my stomach with so many people with the EXACT same experience as my company... PLEASE help us to stop this shady company from trying to take advantage of hard-working individuals. This is clearly their entire sales strategy, and it's WRONG! Please let me know if you need any other information to assist in this matter.Thanks for your assistance!

  Business Response

  Date: 10/21/2022

  ***************** Photography contracted for the fall '21 bridal expo in ********* on a multi year agreement which placed them into the fall '22 show. The multi-year cancel date for the fall show was 8/1/22. ***************** was contacted  by one of our Sales Assistants to see if they were interested in exhibiting at the Spring '22 show and they declined, stating that they did not want to do any shows this year.  They should have cancelled them from the fall '22 show at that time were not.  That is an mistake on our behalf. We apologize for this error. This client should not have been contacted for payment for the fall show.  We later cancelled them from the fall '22 show as well as the recurring multi-year agreement.  The client is welcome to participate in any future show.  They would simply need a new contract for that event.  Multi year commitments are not required.

   

  Kind regards,

  American Consumer Shows