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Business Profile

Plumber

DBR Plumbing Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Call DBR Plumbing for an issue of water dripping on floor 8/10/23 DBR didn't come to see about the problem until 8/17/23. I paid them $297 for the work that wasn't done right. He found the reason for the water dripping put Aaron the technician created a bigger leak in our furnace closet by not crimping the pipe which he had to cut making a worse leak than before, also Aaron cut four raggedy squares while fining the leaks. (Everyone I work in the pass that had to cut a hole in the wall made nice small clean cut). We call them up as soon as he left to correct the problem. Aaron and DBR Plumbing would answer our call. Early the next day 8/18/23 we call DBR Plumbing they didn't and wouldn't sent any one out to correct the WATER LEAK FOR ALEAST A WEEK.
    This behavior would damage and ruin the rug. I had to call a respectable plumber to repair Aaron (DBR plumber) error immediately or we would have a lot of damage to this guest bedroom.
    For sending someone who could do the work. DBR need to refund the money back, the cost of the damage cut walls and emergency plumber service.

    Customer Answer

    Date: 09/18/2023

    I wrote into you about DVR Plumbing 1516 Eire Blvd Syr NY 13210 on 8/18/23 (************* for a problem I experience with them. I writing to remove my complaint. I spoke to Dan their manager (************) we work out a solution and I'm quite happy with him (Dan was very polite and understanding and refund most of the money back). So please close my complaint DVR Plumbing. I'm ok if you remove them from BBB. Would you please contact Dan (************) that I also did my part to remove them from BBB. Thank you for our inconvenience. ******* **************** (This could not have happened without your services, Thank you again.)

DBR Plumbing Inc is NOT a BBB Accredited Business.

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