Complaints

This profile includes complaints for Metro Mattress Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Metro Mattress Corp.

  3545 John Glenn Blvd Syracuse, NY 13209-1828

  
• 

  Metro Mattress Corp.

  408 Elmira Rd Ste 100 Ithaca, NY 14850-8653

  
• 

  Metro Mattress Corp.

  1894 E Ridge Rd Ridgeview Plaza Rochester, NY 14622-2430

  
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  Metro Mattress Corp.

  3540 Mckinley Pkwy Ste 14 Buffalo, NY 14219-2600

  
• 

  Metro Mattress Corp.

  7905 Brewerton Rd (rt. 11) Cicero, NY 13039-9531

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm 90 year old woman on a fixed limited budget. I purchased mattress with understanding I could exchange different mattresses in 30 days. After two weeks I contacted them and man came out and said it just needed to be broking in so he jumped on the bed with no change. I went in to purchase something else and liked the Fifth Ave Lux queen which they said was $2,000 and the would take the $700 off for $1,300 total new cost. I decided to just call another location and did not tell them of the problem. They said I they could sell the new mattress for $1,100. So looks like they just marked up the price and took my warranty exhcange off. I told them that this was a total SCAM and they said I would just have to keep the other mattress. I even emailed the CEO William S***** and herd nothing back. DO NOT shop at this store as it is bait and switch scam. If I did the exchange they would also only exchange the mattress and not the box spring so new mattress would have be 5 inches higher and cause me to break a hip if I could even get in the bed.

  

  Business Response

  Date: 04/03/2023

  Customer was offered exchange with discount. Customer refused. Customer can reach out to the local store or the Regional Manager they were speaking to to initiate exchange within the 30 day comfort trial window. 

  

  Business Response

  Date: 04/11/2023

  A representative from Metro Mattress will reach out to the customer.

  Customer Answer

  Date: 04/12/2023

  Better Business Bureau: MetroMattress claims someone was going to contact me but it has not happened.If they want to talk call ******** .If not my lawyer has setup court date. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  
  
  Regards, 
  
  **** ***** 

• Initial Complaint

  Date:03/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two mattresses sets on 2/19/23. A queen and a double set. After five nights of sleeping on the queen mattress set, I felt it was too firm. I wanted to upgrade to a different mattress using the "30 day comfort trial". AT the time of purchase, they discounted the mattress set for Presidents Day Sale from $2,199.99 down to $970.03. I was told the discount was $300.00 and I would receive two sheet sets, four pillows and two mattress covers for free during the sales event. What they said they had to do was show cost for all the free items which in turn they had to show the mattress on the receipt at a much deeper discount. I didn't understand why they had to do this but I was told it needed to be done in order to receive the mattress discounts. When I went to exchange the queen size mattress, I was told I needed to pay an additional $1750.00 to upograde. The price tag difference actually on the queen size I purchase and the uopgrade I wanted was only $500.00. SO by them deeply discoiunting the queen mattress the day of the sale and adding back that cost to the so called free pillows, sheets and mattress covers, the only way I could upgrade was to pay the difference of the queen mattress on the invoice ($970.03) which should have been $2,199,99 and the upgraded mattress $2,600 plus creating the amount od $1,750.00. I am willing to pay the difference of the showroom prices but not the amount created by charging me for free items. Very deceving invoice amounts which created this entire problem.
  
  I sent the main office emails asking for a explanation but never received a responce. I have talked with the sale associate a number of time and was told there is nothing that can be done. Now the "30 day comfort trail" is almost expired. And I never received the sheet sets or the mattress cover for the double mattress set.
  Please help my resolve this matter.
  
  Thank You,
  
  Metro Mattress Customer # ********* Date of Purchase 2/19/23
  Sales #********* Amount $3,556.07 

  

  Business Response

  Date: 03/27/2023

  A regional manager has explained that the problem was rectified to the customer's satisfaction. A representative has attempted to reach out to the customer to follow up on the issue. The voicemail was full so no message was able to be left. 

• Initial Complaint

  Date:03/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a ****** *** mattress on 4/15/22 at Metro Matrress in Victor, NY. We followed recommended rotation of mattress. November 2022 there was noted sagging on both sides of the mattress. I contacted Victor office (425-2110) on 11/11/22-the person I spoke with stated they would call me back with how to proceed. On 12/14/22 I called again as I had not heard back. I spoke with a Milton-he stated he would check on and call me back. On 12/26/22 I called again, as Milton had not called back. I spoke with Dillon, manager-he stated he would follow up and call me back. ON 1/21/23 a mattress inspector came--he reported it did not meet the " inch requirement" but he agreed the foam portion had degraded at an unusual rate. I was to hear within 2 weeks final report. On 2/8/23 I called because since I had not heard any updates. I spoke with Dillon who said he would call me back, he did not, so on 2/10/23 I soke with Kaitlyn-she called the "warehouse" and they reported I did not qualify for any compensation. She informed me I would receive a report via mail which would contain information about how to dispute. As of 3/3/23I have not received any such mail. I am very disappointed in customer service. I should be compensated--the bed is now uncomfortable and it is clearly not going to last the 15 years it was warranted. I do not want a replacement. I would like compensation for a mattress which started to deteriorate in 6 months. I followed all appropriate steps. It has a warranty I should be compensated. The customer service is horrible, disrespectful to its customers.

  

  Business Response

  Date: 03/06/2023

  This is in response to the complaint filed by ********* ******. After an inspection from a 3rd party inspection company the mattress set was found to be not-defective, with a measurement of no more than 1/2". This is well within the normal threshold for wear. The manufacturer, ****** ***, has determined that body impressions of 1 1/2" or less are normal and are the result of the comfort layers conforming to the sleeper's body. 
  A letter was sent out on 2/7 via the **** informing the customer of the results. A copy of the letter, as well as the inspection report are attached. 

  Customer Answer

  Date: 03/07/2023

  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
    The letter never arrived.  The quality of the foam top is not acceptable. I understand the mattress did not meet the qualification for replacement due to depth but the foam top is sub par. .  I am unsatisfied.    I believe the quality and their customer service has been poor.   
  
  Regards, 
  
  ********* ****** 

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a mattress, base and comforter set on January 14, 2023. Mattress is defective and is under warranty by manufacturer as well as a 30 day trial. It was determined by Metro Mattress that this is a manufacturer's defect and a replacement request was filed on February 6th after several calls and visits to the North Haven, CT store to resolve. After not getting the resolution promised after filing paperwork, we finally got the customer service phone number in Syracuse. I was told by head of customer service that they would handle it. The replacement was approved on Feb. 9th. It's now February 15th and still no resolution (or calls). I asked why they couldn't send a replacement from the warehouse. I was told it had to come directly from the manufacturer. This is just not how exchanges should be done, and they are certainly not done this way by all of their competitors. They should send one from their warehouse and then deal with the manufacturer directly behind the scenes based on their arrangement with the manufacturer to get credit. By the way, this is for a 78 year old women who has not gotten a good night's sleep in several weeks due to this situation and being forced to sleep on a damaged mattress!

  

  Business Response

  Date: 03/01/2023

  The complainant's family member has been contacted and has received a replacement, as the original was deemed defective.

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner and I purchased a mattress, a bed frame and a mattress protector. We were told that there was a 30 day guarantee. When we went to call about the adjustable bed frame we were told that that was not covered. In the guarantee we said that the sales person guaranteed our entire purchase was covered under the 30 day guarantee, the person we spoke with on the phone mentioned the sales person we had been working with was fired for lying to customers, but they cannot do anything about it without talking to a manager. We never got a call back. We have been calling for months trying to Speak with a manager. Finally we got a call yesterday they the manager will not help us saying that it’s past the 30 days for the mattress. Nothing about the adjustable bed frame can be done. I tried to speak with him, saying that we were lied to, and that I should’ve been able to trust the sales person to be honest about store policy, the bedframe is over $1000 that we have to pay even though we don’t use it and ends up not wanting at all.

  

  Business Response

  Date: 02/08/2023

  Metro Mattress has a 30 Day Comfort Trial for qualified customers on mattresses and foundations only, as explained in the sales terms and conditions, that the customer signed for at the time of purchase.Attached is a copy of the Terms and Conditions of Purchase. Adjustable bases are excluded from the 30 day comfort exchange. A representative will reach out to the customer to communicate and explain the sales terms and conditions.

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a bed from Metro Mattress Oct 25 2022. It cost over $4000. It is under a 5 year warranty. My husband is 100 disabled. The remote broke. Apparently that is the only way to adjust the bed. We called and explained the situation and we’re told they would order it and send it out. Can’t tell us how long it will take. I called store to see if we could borrow there remote for a couple of hours to adjust the bed. Merchandise can not leave the store. We have a $4000 flat bed that is not comfortable.
  I believe in the name of good will and customer service someone from the store should come adjust the bed. I,also, think there should be a way to expedite the remote. If had been aware that the bed was only usable with a remote, probably never would have bought. For the trouble, I have been through the least you can do is to supply an additional remote at no cost.

  

  Business Response

  Date: 01/04/2023

  A Technician has been contacted to rectify the issue with the remote/bed set. The customer will be contacted within 48 hours to coordinate.

  Customer Answer

  Date: 01/05/2023

  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  
  Regards, 
  
  **** *******
  We eventually got another remote.  I want a spare remote.

  

  Business Response

  Date: 01/09/2023

  The customer can order a spare remote through the manufacturer. If the customer needs assistance, a sales associate can be assigned to assist. Thank you.

• Initial Complaint

  Date:11/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/28/22 I paid for a split top queen adjustable bed ensemble to include adjustable frame, mattress, mattress cover, sheets and was told it would include removal of old bedding.
  The day before it was to be delivered they said the sheets were on back order.
  The day of the delivery the delivery person said they did not have instructions to remove old bedding and if they did I had to pay $20 cash (no credit card) so I did.
  I went back to the store the next day to ask about this and they said yes that was how it was done. (had to pay cash - not included as I had been told by the original sales person Jarri)
  I ended up ordering my own sheets on line because regular sheets don't work with a split top
  My sheet order that I ordered online took 10 days to come in.
  So we finally got to use the bed and found the mattress to be very uncomfortable.
  The split top sheets we were supposed to get from them finally came in and I had to return the non split top sheets they sent us. I did this on 9/23/22.
  On 9/23/22 I told them that that we were not happy with the mattress and would even pay to get a better grade mattress or what ever it took because we could not sleep on this one. I was told that I had to use it for at least 30 days to let the memory foam conform to our bodies.
  It did not conform to our bodies and in fact sagged on one side. The person on that side would feel like they were sliding out of bed in the middle of the night.
  So I went back on 10/23/22 and told them the mattress was defective and we did not want it. They said they had to file with the warranty department. That we could not file it - they had to.
  I doubt that they have done so as it seems I just always get a run around from them. l have now read that other people have had similar issues and have been trying to get them resolved for over a year. I do not want to wait for a year. I paid $2159.98 by credit card on 8/28/22. sale #*********

  

  Business Response

  Date: 11/07/2022

  This customer is in for an inspection with a 3rd party inspection company. Metro Mattress will monitor the status of the inspection.

  Customer Answer

  Date: 12/09/2022

  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
   BBB spoke to the customer and the following was relayed: The mattress marshall inspected the mattress on the 30th and I was told I would hear back from the business. I have not heard back as of yet. 
  Regards, 
  
  **** ********

  

  Business Response

  Date: 12/09/2022

  This is in response to the complaint submitted by **** ******** and subsequent rejection. It takes 7-10 BUSINESS DAYS from the date the inspection report is received from the inspection company. The inspection report was submitted to Metro Mattress on SATURDAY 12/03, making today 12/9 the 5th business day. The claim is currently under review. Per the manufacturer's guidelines there appears to be no defect in the mattress with a (normal) body impression of just 1/2". It was also noted that the customer was not comfortable with the space between the adjustable heads on the bed set. This space is required to allow freedom of movement of the individual head pieces without binding or damage. Comfort preference is not covered under the manufacturer's warranty. Since this is an adjustable base, the bed set is considered moving parts, there will be some movement and slight shifting in the bed set occasionally. Once Metro Mattress receives a determination, a thorough review of the full inspection report and determination will take place. If Metro Mattress finds credible defect with the mattress, the customer will be notified with a resolution. 

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two adjustable bed frames. Upon delivery and set up we noticed that the frame was loud and poor stimulation and not what we experience with the store sample. I felt deceived because I came to find out that the bed frame we sample in the store was not the same on that got delivered. It did not have the same stimulation and it did not make the loud noises we got. I purchased the 10yrs. warranty on both bed frames upon the recommendation of the sale person. I called the store on 9/21/22 after recovering from an a 2 week illness. The sale person was not in so I left message for Hardy to call me back. The sale person called me back and I explained the situation and explained that the frames we got are very loud and not the same one we tried out at the store with him. He stated that there is nothing he can do and that was it. I called another store and asked to speak to the regional manager name Gene ******** on 9/28/22 he took all the information and stated that he would get back to me, On 10/13/22 the regional manager reported that there will be an exchange to a 5000 model and that it would take 2 weeks for delivery. On 10/19/22 I called Gene A for update & I was told he no longer work there, The person I spoke with explained that there was no info re: the delivery. 10/19 I posted on ** my experience, the ********* ******* ***** ****** ******* ******* I since been calling the CEO, Emma *******, Regional Dir, Tara ****, HR to no avail no one calls me back. I paid for both bed frames in full. Metro Matt. has not had the decency to send someone out to check the frames and so I have no other choice to file a BBB complaint. *** ********* ******* ****** ****** never call me back as well after calling her twice and left msgs,

  

  Business Response

  Date: 11/18/2022

  This is in response to the complaint filed by ****** ******. A tech did reach out to the customer and was informed that the customer was out of state. The tech talked to the customer and determined that the difference in noise was due to the fact that the customer's base is on a hard surface, the one in the store is on carpeting. The merchandise that was delivered was the merchandise listed on the signed invoice.

  Customer Answer

  Date: 11/21/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and there have been no contact nor resolution with the complaint that I made. I have reached out to Metro Mattress again but nothing at this time have been resolve.   
  
  Regards, 
  
  ****** ******

  Customer Answer

  Date: 12/09/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.   
  
  
  Regards, 
  
  ****** ******
  
  
  I want to continue to pursuit  my complaint because Metro Mattress in Newington, CT have not reached out nor tried to settle my complaint of being deceived with the purchase of two adjustable bed frames. I tried contacting them but get the run around they state that there is nothing they can do. They have not even attempted to tried to come to my house and see what the problem is with the adjustable bed frames that was delivered and I have not been able to use the massage bed frame since the date of purchase.  Thank you****** ********* ********

  

  Business Response

  Date: 12/16/2022

  A technician was previously in contact with the customer to perform an inspection. The technician was informed at that time that the customer was out of state. A technician will be reassigned to inspect the base. In the case that a credible manufacturing defect is found in the base, an exchange or repair, only, will be issued. There are no refunds on adjustable bases.

  Customer Answer

  Date: 02/24/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  BBB spoke to the customer and the following was relayed: The technician, Mike, did come in January. All he did was add felt to the bottom of the bed frame to take care of the noise and vibration. He also found that both remotes were faulty and said he would replace them. To date, they have not been replaced and I am still waiting for the manager to call me back from the store, I have not heard back from her since February 20th. The product I received does not work the same as the floor model I tried in the store. 
  Regards,
  
  ****** ******

  

  Business Response

  Date: 03/06/2023

  A remote has been sent to the original store, from the manufacturer. Once received, the customer will be contacted to retrieve the new remote.

• Initial Complaint

  Date:09/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a split queen adjustable bed on 9/4/22. It had to be ordered as they did not have any in stock. Paid $1000 down payment and financed the remaining $7000. We were charged the price of a king as they said queen/king are same price. Salesman said he would call when it was in. Came in and was delivered on 9/16/22.
  After sleeping on it that first night we realized it was just too narrow. I called the next morning 9/17 and said I would like to do the 30 day guarantee exchange and get the king size. Salesman informed me it was a final sale. I said it says 30 day quarantee and he says you signed the receipt. It’s all on the back. The verbiage on the back was not discussed. The only thing he said was if it look longer than 30 days the 30 day exchange would not apply. The bed was delivered in less than two weeks.
  He said he would need to get with a manager and call me back.
  9/19 I called the store as I had not heard anything. At 3pm someone finally answered. I asked for the salesman and this person says we are busy someone will call you back. By 5pm I called the Ithaca store and talked to that manager. She said it was unacceptable I was being ignored. Said she would get on it and someone would call. 8:30 that night Horseheads manger called and said he would need to get with regional manger. 9/22. No call so I call again. Salesman said they will exchange the mattress but not the base. I was upset about this as the mattress won’t fit. He said nothing he could do. I asked to speak to his manager. He said he can’t give out that info. Husband and I discuss and decide to just get the mattress. Call on 9/23 to say go ahead. I’m now told that they will require 20% of the price of the queen mattress before they will exchange it. That was not what was said the day before. I’m not spending another $1200. I have asked repeatedly to talk to the regional manager and I’m told he’s too busy. I understand a restock fee but not this much. I want someone to call me.

  

  Business Response

  Date: 10/11/2022

  A Regional Director will contact Ms. ******* this week. 

  

  Business Response

  Date: 12/16/2022

  Metro Mattress will await Ms. ********* response as she noted. 

  Customer Answer

  Date: 12/19/2022

  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  i was contacted by a Regional Director and he agreed that I should be allowed to make the exchange without the $1200 restocking fee. The new mattresses were delivered on 12/17. He went out of his way to talk to me and after months of trying to get someone to call me back I am very appreciative for all his help. The exchange for the bigger size was all we wanted all along.  
  
  Regards, 
  
  ******* ******* 

• Initial Complaint

  Date:09/20/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

       I want full refund to my bank card immediately Mero Mattress sold me a mattress + box spring tht they knew was not available in store or Syracuse Warehouse.

       They knew the factory in Pennsylvania did not have any in stock. Ken District Manager + May Assistant Store Manager assured me the mattress would be MANUFACTURED the next day + shipped. Expected delivery Sept 15th. Received call Sept 14 with date pushed to Sept 24 MAYBE!! Cancelled order and I want my REFUND to my BANK CARD I used.  Scott said it will take 2 weeks. I want immediate REFUND!

  

  Business Response

  Date: 10/11/2022

  The customer has been refunded.