We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

AVA Roofing & Siding, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for AVA Roofing & Siding, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AVA Roofing & Siding, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid AVA Roofing approximately $30,000 for a new roof, but got one headache after another. On 8/6/24, I called AVA because my roof was leaking, and they were contracted to put a new roof on my house in November of 2023. First, I sent a text message on 8/5/24 to one of the owners (Tony) - but no response. The next day I called the company.

      When I called, I asked to speak to Tony. The receptionist, Natalia, said that Tony was out of town and Sergio was in charge. After I explained that my roof was leaking, Natalia stated that Sergio was in a meeting and would call me back. Later that afternoon, the manager, Russ called me back. I again explained to Russ that my roof was leaking, and they had just replaced my roof back in November. Russ stated that he will have someone call me when he looks at the schedule. I asked when that would be. Russ said that he did not know when because he’s got other projects going on.

      Russ called back later that afternoon and said he had spoken to the owner Tony. Per Tony, he would be back in town on the 12th and would contact me when he got home. After reiterating that I needed assistance sooner than that, Russ said that Tony is the owner and I am telling you what he said.

      Here are my issues:
      The company rushed my job, which means they missed things that would cause future problems.
      1. Roof leaking because the pipe boot was never sealed properly around the vent.
      2. Issues with the flashing.
      3. Gutters weren’t properly put back in place, so water is leaking into my basement.
      4. Shingles are falling off the roof.
      5. Water damage in my attic so paint is bubbling.
      6. Water falling from the ceiling downstairs.

      Business Response

      Date: 08/28/2024

      Let me understand this right, you paid AVA $28,991.06 that should have been $35,403 that's not including all the free work we have done for you at no cost. Yes please tell us where exactly is your problem with the roof ? You voided you warranty by not paying your bill so you have no right to even send a complaint but you took the time to create all these lies all over social media platforms and you still want a refund ? This is ridiculous. We did everything on the roof and the flat roof, all other issues were not roof related. Please stop with this none sense.  

      Customer Answer

      Date: 08/28/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      I only want to deal with the facts. Fact #1 My roof is leaking in two places Fact # 2 You installed the wrong shingles on my roof and ignored my requests to deal with it. You are legally obligated to complete the work before payment is issued. Fact # 3 I’m going to have to pay another company to address these issues 

      Regards,

      ***** *****

      Business Response

      Date: 10/07/2024

      ******** called BBB and said that the job was completed but the consumer had not paid for much of the work that was done which was not part of the contract.  There was some wind damage which the business was willing to help with, but the consumer remained dissatisfied. In the contract from AVA if there are winds over 70 mph, it is not covered by the warranty.

    • Initial Complaint

      Date:10/13/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 10th AVA roofing replaced my roof, including new drip edge. I'm not sure if it happened when they installed the drip edge or when they removed it (wife saw gutters bending away from house when they removed the last bit on demo day) However at some point the seal between the gutters and the fascia board is broken and now leaks water. I had to pay to have these sealed after siding was installed a year prior and had no issues until the roof was installed. They did send someone out twice the 1st time the guy made a valiant effort unfortunately he didn't seal it all and it turns out they still leak. I have contacted the business, and they now say it is not their responsibility. How is this? I get water in my basement when there is leaking from the gutters. Gutters are meant to direct the water away from the house and you more than likely broke the seal on demo or install. I will be pursuing this matter further if there is no action from the company. 18K should not give you water problems, or any new problems that weren't there prior to them doing the work.

      Business Response

      Date: 10/31/2023

      We have replaced the roof but we did not do anything with the gutters or the leaf guards. We checked the photos and there was no evidence of caulking the gutters. We will caulk the gutters/leaf guards to the back of the gutter per homeowner request. We will not take any liability after the caulking is done. 

      Customer Answer

      Date: 11/02/2023

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I also have spoken with AVA directly and  was told that, they would call me to setup a time and date. This has not happened yet. So I am happy with their resolution,  so long as the repairs are done. 

      Regards, 

      ***** ******

    AVA Roofing & Siding, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.