Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a lease with Redburn Property from 11/1/2023-10/31/2024. The property was inspected on 10/29 by Lisa D****** and she verbally told me noted to me that the unit looked exceptionally clean it and everything looked good. Therefore, I was surprised when I received my deposit refund and $350 was deducted for cleaning. I contacted Redburn by phone and they said they would get back to me and they never did. I sent an email on 12/2/2024 to Lisa requesting an explanation. She replied on 12/3/2024 that she would look into and get back to me. I had no more response, so I sent another email on 12/19/2024 and still have had no response. I would like the remainder of my deposit back, especially since during the walk through, no mention was made regarding the need for further cleaning.

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved into ******, an apartment complex located in Albany NY. I paid my security deposit, first month’s rent, and second’s month rent totaling 5,238.00. I was given the apartment in very poor conditions. There are multiple leaks in the upstairs walls which have been acquiring mold growth, various broken appliances, broken Co2 alarm, pipes/tubes in the wall showing, multiple dents in the walls, the floors are covered in scuff marks, broken kitchen drawer, etc. I spoke to management in person(06/27/24- my move in date) and emailed management (07/01/24) about the condition of my apartment. I told them about my frustrations regarding not only the damages but also my health concerns due to the mold grown behind the damp walls. I was contacted by management(Erin K**** - Property & Portfolio Manager) & the VP of Redburn properties(Elizabeth Y**** ****) on 07/03/2024 via email asking to document all of the damages and to meet in person at 4:30PM to discuss and or/ resolve the apartment issues. During the in person discussion, I was promised that maintenance would be coming in throughout the week to work on my apartment and that I would be receiving a reimbursement of 87.66 dollars (2630 (my rent) divided by 30) everyday until everything in my apartment was fixed/complete. Since then, maintenance came into my apartment once on 07/05/2024 and made one repair. I have not heard from management since 07/03/24 and have now emailed them 5 consecutive times with no response. On 07/11/24, I went into the office and saw the property manager in person explaining that I wanted everything that would be fixed and the details of my rent reimbursement sent to me via email in order to have written documentation. She explained that she would email me by end of day but still has yet to contact me and it’s now 07/15/24. I have pictures of the damages within my apartment & various emails sent to management and the VP of Redburn properties. I’m being ripped off and taken advantage of.