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Business Profile

Electric Companies

PSEG Long Island, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Complaints

Customer Complaints Summary

  • 61 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am concerned my meter and or PSEG wrong with my billing and electric usage. I feel that they are utilizing an average home size for the area and my digital meter is wrongly collecting data. Currently my bill is higher than BOTH of my car payments. My home is a 1100 square foot cottage that used to be a gatehouse for an estate. The other homes next to me are *********sq feet. Ever since the meter was switched to a digital meter my bill has tripled. I want an analog meter back, I want the digital meter checked and I want a representative from **** to come see how small my home is and explain how my bill for a home this size is in excess of $450 a month. Its insane. I only make 120k a year as a family of 2 with two small children. We were on heap/snap/aca but I now make just over the requirement to apply again. We are seriously struggling to keep food on the table let along pay an astronomical electricity bill. I dont know what to do. Current bill is $1300 dollars.

    Business Response

    Date: 06/11/2025

    6/9/25 i spoke to the customer and reviewed his billing concern. The customer would like his usage investigated. The customer has opted to schedule an appointment for that to take place. The customer will reach out if any questions after the investigation. 

  • Initial Complaint

    Date:05/09/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 4, 2025 I went to **************************** to stop service. I received a confirmation on the site. I did not receive an email. PSEGLI charged me for a month's service after my requested shutoff date, saying they didn't receive the shutoff request. They asked for proof I made the request. I never received an email from them, so sent a screenshot of my browser history clearly showing that on March 4 I went to their site, navigated to the stop service page, and received a page called confirmation of stop service. Over the process of several calls and emails they insisted this was not sufficient proof. They said if I can't provide them with the email that I never received, they won't reverse the excess charge. I uploaded the photo of my browser history page to this complaint. I believe it proves my case.

    Business Response

    Date: 05/12/2025

    I spoke to the customer on 5/12/25 and confirmed that he spoke with a representitive on 5/9/25 and his concern has been addressed. The customer is satisfied. 

    Customer Answer

    Date: 05/12/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* ********



     

  • Initial Complaint

    Date:03/18/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I unfortunately had an issue with my bank account and had 2 checks returned. PSELI decided to punish me by not allowing me to pay through the app anymore. Fine. I was paying by phone by debit card the last 3 times. Now I cant pay by phone or debit card with no real explanation. Ive been trying to pay my bill for days and they are no help by phone. The only answer I was able to get was through a direct message on *******. As part of my punishment I was told the only way to pay my bill was at a ************* or a **** kiosk for 12 months. Nice tactic. Tell people they cant pay their bills. Then what? Shut us off? The reason for this complaint is I filed a grievance with the *** public service commission and according to them **** was supposed to have contacted me by now and they havent.

    Business Response

    Date: 03/21/2025

    i have spoken with the customer and the payment issues resolved the customer is satisfed . 

  • Initial Complaint

    Date:03/14/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is *** ******* I mistakenly sent a $51.00 payment to **** instead of Best Buy. This was an online payment. On March 3, 2025, I called and spoke with a **** representative to explain the situation. I also informed them that I am no longer a **** customer, as I closed my account in December 2024 after moving out of state. I mistakenly sent a $51.00 payment to **** instead of Best Buy. On March 3, 2025, I called and spoke with a **** representative to explain the situation. I also informed them that I am no longer a **** customer, as I closed my account in December 2024 after moving out of state. I was instructed to send a bank statement as proof of payment to ****'s investigation department. I emailed the document but have yet to receive a response. It has been two weeks, and I have not received any confirmation that they are looking into the ************, I called and requested to speak with a manager, but I have not heard back. I doubt I will. A few days ago, I called again to follow up, and the **** representative informed me that he has no way of contacting the investigation department and that there is nothing he can do.I am requesting a refund of my $51.00. I would appreciate the Better Business Bureau to please assist me with this matter. If you have questions or concerns please feel free to reach out to me by via email ********************* I have the documentation that I sent the **** investigation. If you need it please let me know.

    Business Response

    Date: 03/31/2025

    I spoke to *** ****** and explained that the payment needed to be traced before a refund could be issued. The payment was found, and I advised her that i issued for a refund of the $51 will be put into process. I advise that would take about 3 weeks. I also gave **** ****** my direct phone number if she has any further questions.  Case Closesd

    Customer Answer

    Date: 03/31/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    The matter is resolved, and I hope she follows through with the refund.


    Sincerely,

    ******* ******



     


  • Initial Complaint

    Date:02/24/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PSEG ** closed my account ********** in October 2024 because someone gave a wrong address and said they were moving & provided my address in error. **** then opened a new account number in my name without my knowledge or consent. They also did not notify me of the changes/new account number or the mistake they made. The new account number, ********** was "not found" when trying to pay a past due balance on the phone. I am unsure now if the charges billed under the new account number are mine. I am only finding out about this now, 4 months later. This is horrible business practice.

    Business Response

    Date: 03/14/2025

    a non contact letter was sent to the customer after telephone and email attempts to discuss the billing matter. 

  • Initial Complaint

    Date:02/13/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NOT ONLY DOES PSEG CHARGE SHAM AMOUNTS TACKED ON TO CUSTOMER'S BILLS, AND CHARGE PEAK AND OFF PEAK AMOUNTS ( LIKE PURCHASING A LIRR TICKET) THEY NOW PUNISH YOU FOR RETURN CHECKS. I WAS PAYING MY INVOICES FOR MONTHS AFTER 2 ELECTRONIC CHECKS WERE RETURNED AND NOW I CAN NO LONGER MAKE CREDIT OR DEBIT CARD PAYMENTS FOR 1 YEAR. I HAVE TO FIND THE TIME BETWEEN MY 2 JOBS TO GO TO THEIR KIOSK LOCATION OR ANY QUICK COLLECT LOCATIONS. THIS IS THE MOST RIDICULOUS POLICY KNOWN TO MANKIND. I WANT TO BE ABLE TO USE THE **** OR ONLINE PROCESSING SYSTEM WITH MY DEBIT/CREDIT CARD.

    Business Response

    Date: 02/24/2025

    THIS CUSTOMER HAS HAD A FEW RETURNED PAYMENTS FOR INSUFFICENT FUNDS IN THE LAST MONTHS THAT HAS PROVENTED HER FROM MAKING CHECK BY PHONE PAYMENTS ONLINE. THIS HOLD CAN BE REMOVED. THIS CUSTOMER HAS ALSO BEEN SENT OUR PAYMENTUS LINK SO SHE CAN MAKE DEBIT CARD PAYMENTS AS A GUESS GOING FORWARD. 

    Customer Answer

    Date: 02/26/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

    I would like the payment hold on my account removed. I would like to pay by debit card via app & website 

    ********* *****





     

    Business Response

    Date: 03/03/2025

    This customer's request has been submitted. This tenant was emailed advising to please allow ***** days for this reset to be fully completed. Once completed, she can resume making debit/credit card payments through our mobile app and online as requested.

    Customer Answer

    Date: 03/04/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ********* *****



     

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My partner and I specifically tried to cut down our electric billl by not using any more energy and not using our heat. However our electric bill doubled f on last year. Less energy double the price. Last year 2/2024 bill at ****** now it is $321.00 with keep heat of in the winter. Something is not right here.

    Business Response

    Date: 02/13/2025

    Several attempts to contact customer have been unsuccessful.  Left voice message with my name and direct phone number,  in addition mailed a no contact letter to service address on complaint.  

  • Initial Complaint

    Date:12/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** ******* ***************************** ************************ ********** December 19, 2024 Customer Service Department ********************** Dear PSEG Claims Department,Subject: Denial of Claim for Power Surge on December 10, 2024 I am writing to formally address and dispute the recent denial of my claim for damages caused to my computer by a power surge on December 10, 2024. this surge was the result of an issue on PSEGs end, and I respectfully request that you reconsider the decision made regarding this claim.On December 10, 2024, I experienced a significant power surge in my home, which caused my computer to stop working immediately after the event. I have since had the computer inspected by a certified technician, who confirmed that the surge caused irreparable damage to the system. I immediately reported the incident to **** and submitted all necessary documentation, including the technicians report and an itemized list of damages.Upon receiving the denial notice, I reviewed the explanation provided by **** and found it to be insufficient. Given that the surge coincided with an issue in the local power grid, I believe that this was a direct result of a failure on PSEGs part, either due to a malfunction or improper regulation of electrical supply to my residence. It is my understanding that **** is responsible for ensuring that power delivered to its customers is stable and free from such surges, and I request that you investigate this matter further.I kindly ask that you reconsider my claim and provide a more detailed explanation for the denial. Additionally, I would appreciate it if you could provide any relevant documentation, such as reports or logs related to power fluctuations in my area on that date, which may help clarify the cause of the surge. I trust that **** will review this claim fairly and take appropriate action to resolve this issue. I look forward to your prompt response and the opportunity to address this matter further.

    Business Response

    Date: 01/07/2025

    I spoke with the customer on 1/2/25 in regard to his concern. I advised that I would reach out to the department that handles these requests and ask that his complaint be reviewed. I called the customer 1/7/25 to advise that after reviewing the case again the original decision stands. I advised that it is based on the tariff. No further action required. The customer said he may look into it further. Case closed at this time.

    Customer Answer

    Date: 01/07/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

     

     Subject: Dispute of ************************************************ and BBB

    I am writing to formally dispute the denial of my recent claim regarding the damage to my computer, which I believe was caused by a power surge resulting from a faulty part on your end. 

    My home experienced a significant power surge that directly led to the malfunction of my computer. I have undeniable proof, including Computer heat readings ,estimates, photographs, and expert evaluations that clearly indicates the damage was due to PSEG's negligence in maintaining your equipment.

    Given the circumstances, I cannot accept the denial of my claim. I am prepared to escalate this matter further by contacting News 7, where my family has connections, to highlight the issue of customer negligence and safety. Additionally, I will be seeking legal counsel to explore my options for pursuing compensation.

    I urge you to reconsider my claim based on the evidence provided and the serious implications of this situation. 

    Thank you for your prompt attention to this matter.

    Sincerely,  
    ****** *******
    **********  




     

  • Initial Complaint

    Date:10/18/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attempting to resolve credit due problems since July. The account for my address was for my mother (deceased - #**********). There was a credit on that account for over $200. Since I was the one paying the bill I requested that the credit be transferred to my newly opened account (#**********). I was told to submit proof of payment for 3 months. The initial information sent was not adequate because it was simply a printout. Then I was told that information about what account was paid and the bank could provide that information. There was only one account at the time of payment, that of my mother **** ********. The bank informed me that they could only provide information that a **** account had been paid, not to any specific account. There was only one account at the time of payment, so I dont understand why that was even mentioned. I sent them bank statements for the 3 months payments, which verified dates and amount paid. The bank said those statements were sufficient proof of payment. I got an email stating that **** hoped that I was happy with the resolution of this issue. I was given no specific information about the resolution and requested more details. Have not received a response, never got the credit to my account and am continuing to have to pay bills. I have made 3 payments thus far. I am a retired person and would appreciate your help in this matter. Thank you.

    Business Response

    Date: 10/18/2024

    Spoke directly to the customer and was able to assist and satisfy their complaint to complete their payment investigation.

    Customer Answer

    Date: 10/22/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

     I was contacted by **** and was told that the bank statement submitted as proof of payment was not adequate. I went to the bank yesterday to get an additional payment proof and will be forwarding that information to **** today. That additional information provides transaction number, account number, completed status, external withdrawal by ****. Also given is trace number and date and time of transaction. 


    ****** ********




     

    Business Response

    Date: 11/19/2024

    This customer's credit request has been successfully completed by PSEGLI on 11/18/2024.

    Customer Answer

    Date: 11/19/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



    Sincerely,



    ****** ********



     
     

  • Initial Complaint

    Date:08/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been on low income and am a senior citizen and have been paying all my bills regularly. PSEG ** apparently gives me a household assistance discount but their figures are incorrect. Please see the latest bill attached. I called them and after 2 days managed to get someone on the phone and the lady keeps saying the bill is correct even when I go over the numbers on the bill. She never gave me any explanations. Just kept repeating many times saying the bill is correct. Please help.

    Business Response

    Date: 08/21/2024

    8/21/24 the customer was contacted today by phone at 10:45 am. The bill breakdown was explained to the customer. The customer now understands the breakdown and is satisfied.

    Customer Answer

    Date: 08/21/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

PSEG Long Island, LLC is NOT a BBB Accredited Business.

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