Complaints

This profile includes complaints for Wine Enthusiast Magazine's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wine Enthusiast Magazine

  200 Summit Lake Dr Valhalla, NY 10595-1338

• 

  Wine Enthusiast Magazine

  333 N. Bedford Mount Kisco, NY 10549-1158

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested to be removed from Wine Enthusiasts mailings at least ***** times over approximately THREE years, and the unsubscribe process does nothing - not from the link in the email, the website, or phone calls to the company. I never signed up to be on their list, I explicitly UNCHECKED that box, and they added me to everything. I was able to get the print magazine stopped, but I still receive new issue emails monthly. It is illegal not to remove customers from their system upon request, and not a result of the wait 4-6 weeks for the unsubscribe to process as its been well over 36 weeks since my first request. I see many other complaints against Wine Enthusiast on this site are the exact same, so clearly all of their marketing is a scam and they are probably just selling our info to other cos over and over. PLEASE REMOVE ME FROM ALL MAILING/CONTACT/EMAIL/ETC lists!

  Customer Answer

  Date: 09/22/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Wine Enthusiast Magazine regarding complaint ID ********.
  
  Sincerely,
  
  ******** *******
  

• Initial Complaint

  Date:08/13/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made four requests to have my address removed from their direct mail marketing list. Not withstanding, I still get their magazine/catalog like clockwork every month. Wine Enthusiasts describes themselves as a ************************* that "meets the high standards of social and environmental impact." I believe they do the opposite by spamming me with their tree-wasting catalogs and not respecting my unsubscribe request. I want them to acknowledge their failure to respect my wishes and have them remove me immediately from their lists. *****, I don't want them to share/sell my contact info with any third parties.

  Customer Answer

  Date: 09/07/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Wine Enthusiast Magazine regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Catalog continues to be sent despite asking for it to stop for multiple years.

  Business Response

  Date: 12/11/2023

  Our apologies that you continue to receive our marketing materails, I have already escalated the issue to our marketing experts and they have assured me that they will cancel all future mailings. My sincere apologies for any inconvenience. Thanks

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has my name, home address, and email address on marketing advertisement messages, mailers, magazine subscriptions, and emails that I never signed up for. I have been asking the company over the past year to remove my name and all contact information from their marketing systems and to opt-out of all future communication. I have made numerous phone calls and website privacy opt-out requests with no resolution. Their email unsubscribe system does not work and I continue to get these messages daily. I want this to stop.

  Business Response

  Date: 12/07/2023

  My sincere apologies that ********************* contined to received our mailings after several attempts. I went ahead and flagged the email address so he shouldnt be getting any promotional emails entirely. My sincere apologies for any inconvenience that this may have caused to him.

  Thanks

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife, *************************, began receiving a magazine subscription from Wine Enthusiast many months ago. We NEVER subscribed to this magazine. We are completely opposed to alcohol consumption in any form for any reason. I have called and emailed Wine Enthusiast magazine several times asking that my wife be removed from this mailing list. On May 9th we received a response from a ************************* from their Email ************************** stating "I have successfully removed your account from our mailing list." We continued to receive these magazines at which point I contacted Wine Enthusiast again on July 25th. On July 27th, ************************* again replied "I have canceled your account as requested." Since then we've received a monthly magazine. This magazine and it's content violates our conscious and is a tarnish to our testimony as Christians. Again, we NEVER subscribed to this magazine and aren't even charged for it. We DO NOT want this magazine coming to our residence with our name on it.

  Business Response

  Date: 09/12/2023

  Reached out to the customer directly to confirm whether they were receiving a catalog or a magazine since there is a different process for both removals.  I was able to confirm with the customer and removed successfully from our mailing list. I also advised the customer that it can take approximately 4-6 weeks for the system to cancel the subscription entirely.
  
  Thanks

• Initial Complaint

  Date:08/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a cabinet with refrigerator on 6/19/2023 for $3600.00. There were multiple delivery nightmares, multiple contacts, and finally this was all sorted out. After having everything for a few weeks, the refrigerator died. I have made multiple attempts to contact them and they have not responded. Im beyond disappointed.

  Business Response

  Date: 08/28/2023

  We were able to reach the customer via phone. We both agreed on sending a new Evo beverage center and some compensation for the inconvenience.
  Here is the replacement order for the fridge #****** 

  thanks

   

  Customer Answer

  Date: 08/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  While I have received a confirmation for shipping I have received no other communication from the person I spoke with in regards to the credit they were planning to issue nor do I have a way of contacting them. 
  

  I think we should leave this open until the full loop is closed.
  

  Thanks.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 09/11/2023

  Compensation was processed on 9/8/2023 in the amount of $426.50. In addition, the replacement was already replaced and received by the customer.

  Customer Answer

  Date: 09/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  I havent received other communication other than the response here but I checked my card statement and found the credit they mentioned. 

  
  Sincerely,
  
  ***************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:06/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3.29.23 at 2:28pm CDT an order was placed for a Piedmont Bar Cabinet with 18 Bottle Dual ********************* The web site indicated delivery logistics would be worked out within 3 days of the order being placed. A voicemail was received that said to call with any questions or concerns and did *not* mention any effort to address delivery logistics. On 3.30.23 at 12:10pm CDT, Wine Enthusiast was called at ************. The person who answered the call said once the items were ready to be delivered, shipping logistics would be arranged. Once that was determined, no further effort was made until the shipping notification was received. When the voicemail was received indicating it was time to arrange shipping logistics, the shipper was called at ************ on 4.1.23 at 3:26pm CDT and the automated message said sending an email was better than calling so an email was sent to *********************** on 4.18.23 at 3:29pm that said, '*** *** ********* ************ **** ******* **** ***** ** ********** *** **** **** ** ***** **** ** ** ******** ******** *** ***** ************ ***** *** ** ******** **** ** ****** ******** *** ******** **** ******************* ** ******* ** ****** *** **** ***** ******* ** **** ******* *** ** *** ******* ***** *** ***** ** ******** **** ********* *** *** ****** **** ** * **** ** ************* **** ******** **** **** ********************* That response did not address that the automated system said email was preferable and why a phone call was being requested (that should be changed if it is no longer true). On 4.18.23 at 4:52pm CDT, ********** (the shipper) was called again at ************. Because of 100% global travel for work and getting the travel schedule a month in advance, no dates in April or *** would work as apparently delivery in ******* is only on Monday and Thursday which is not disclosed anywhere on the Wine Enthusiast web site or delivery information. ****** (sp?) said the June schedule was not available yet and a note would b

  Business Response

  Date: 06/21/2023

  Thanks for your recent purchase with Wine Enthusiast.

  I see that a delivery appointment has been scheduled for Thursday June 29 2023, it appears that the delivery team reached out several times to coordinate the delivery but was able to touch base and agreed on a delivery date. 

  Below are all the contacts that were made:

  Monday, April 17, 2023 4:19 PM First Contacted Consignee
  Tuesday, April 18, 2023 11:23 AM Second Contacted Consignee
  Thursday, May 4, 2023 10:15 AM Third Contacted Consignee
  Thursday, June 15, 2023 10:35 AM Fourth Contacted Consignee

  Our sincere apologies for any inconvenience that this may have caused to you.

  Thanks for choosing Wine Enthusiast.

   

  Customer Answer

  Date: 07/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Sorry to do this
  
  There was no response to the request to accept or reject the merchants resolution because there was no deadline listed and it was going to be done *after* delivery yesterday (June 29, 2023) which did not happen as the shipper was a no-call no-show.  The building this is being delivered to has nearly 700 units and approximately ***** residents.  The loading dock and elevator were blocked all day for everyone in the building and surely they could have been used for something else considering the density. Going forward, all communication from the merchant and shipper must be in writing in case this issue needs to be pursued beyond the Better Business Bureau so there is documentation. 
  
  Thank you for all the effort and assistance in attempting to resolve this issue.  Its mystifying how much time/effort/money is spent trying to catch up instead of being proactive.  When businesses are short-staffed, it seems like being proactive has the biggest return on investment.
  
  Thanks again,
  
  ***  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

  Business Response

  Date: 07/05/2023

  Hello, it appears that this was scheduled for 6/29 between 2-7 PM.  The team did arrive after the delivery window.  
  The doorman said the delivery was expected around 9 AM that day, but the delivery team was not aware of that.
  If there's a specific time that this needs to be done, please let us know so that we can get that coordinated with the delivery team. I understand that they also reached out today to reschedule, was the customer able to schedule a new delivery?

  Again, my sincere apologies for the inconvenience.

  thanks

   

   

  
  

  Business Response

  Date: 07/14/2023

  Our sincere apologies that the dates keep getting pushed back. I understand that the delivery team reached out yesterday, and they received a reply to the email that they sent:  the delivery is set for 7/18.

  Customer Answer

  Date: 07/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The delivery date changed and the case needs to remain open until the delivery happens   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

• Initial Complaint

  Date:03/22/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding this companys practice of sending unwanted catalogs. I have contacted this company previously on two occasions, submitting a Catalog Removal Request both times. And I never signed up for this catalog in the first place!! They continue to send me unwanted catalogs on a regular basis. I did not sign up for this catalog and I do not want to receive it or anything else from this company. My requirement for resolution is to stop receiving catalogs from this company as I have already followed their process for removal.

  Business Response

  Date: 03/22/2023

  Hello,

   

  So sorry that you continue to receive our catalogs.

  Catalog Removal Request confirmed
   Please allow 24 weeks for removal to be complete, please note that due to the timings of our mailing schedule it is possible that you may receive one more catalog in your mailbox.

  thanks

  ***** ************* Dept.

  Customer Answer

  Date: 03/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  *************************************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/31/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am filing a complaint regarding this companies practices of spam mailing catalogs. I have emailed and called on multiple occasions to have my contact information removed from both their physical mail catalog and email. They have continued to send me catalogs monthly and have not respected my requests to be removed from solicitation. I would just be thrilled to be left alone and have no intentions of buying another product from them however I continue to be harassed.My requirements for resolution is to stop receiving contact from the company as I have repeatedly followed their process for removal.

  Business Response

  Date: 09/14/2022

  My apologies that you continue to receive our catalogs. I see that it was already processed in our system- however, it can sometimes take a few mailings since the catalogs are pre- preprinted in advance. I will be sure that it gets removed as soon as possible.

  Catalog Removal Request
  Your removal request is confirmed. Please allow 24 weeks for removal to be complete, please note that due to the timings of our mailing schedule it is possible that you may receive one more catalog in your mailbox.

  Customer Answer

  Date: 09/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************