Complaints

This profile includes complaints for Official Asphalt of NY, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Official Asphalt of NY, LLC

  154 Cobblestone Court Dr PMB 214 Victor, NY 14564-1045

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  Official Asphalt of NY, LLC

  5711 W Henrietta Rd West Henrietta, NY 14586

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 24 we received an invoice to do a new drive from Mr. Jeremy D********* from Official Asphalt in West Henrietta. The description note said:
  Mill down the driveway and make proper adjustments, install the new driveway with 2 1/2 inches of asphalt, machine laid and roll. Use levels to check for water pitch and run off. This job is followed by a 1 year warranty against cracking and breaking. “
  
  After few questions we agreed and scheduled to asphalt our driveway on July 14. That day they did not get asphalt so we had to rescheduled for Monday, July 18.
  While they were working I noticed they were not milling down the entire area. I talked to the foreman and his response was that this is what he was told to do. They finish around 1:30. When they came to collect the money I questioned the owner and told him that they work they did was not what the invoice said and he got very defensive and loud and said that nowhere it says they will mill down the entire driveway. I was watching my 2 year old granddaughter therefore I wanted him out of my property so I paid them by check $5,000 even though my husband did not wanted me to pay.
  Well on July 27, not even 2 weeks after it was done we noticed a dandelion growing in the middle of the driveway where the asphalt is not deep enough. We contacted him and his answer was that he does not warrant grass growing. Obviously the asphalt has broken there allowing the dandelion to grow. See picture.

  Business Response

  Date: 08/02/2023

  I would like to apologize for your false statement. I never once was loud with you, you asked me to come into your home when which I declined because I said I didn’t want to get the tar from my shoes in your home so I was standing at a distance outside while we were having a conversation. You asked why we did not mill the entire driveway and you produced your contract, I pointed out the contract does not say mill the complete driveway due to the driveway already being low in certain areas, it needed to be raised in certain spots for proper elevation for the new asphalt. Once we moved past this question, you then moved to another question about how we uniformed an asphalt curb around your basement window. I told you this was so the water did not run into your basement due to us paving over the sidewalk against your house. You asked me to tell my employees to tip it once more, as I was translating in Spanish, you started speaking to him in Spanish and told him how you would like it to be done. In which we did exactly as you requested. I showed you the thickness of the driveway because you had your doubts before paying us, and once you saw that you agreed we did everything the contract was as fulfilled. We cleaned up, you paid us and we went on about our daily schedule. Several days later you contacted us because you were unhappy about one of the seams, we then sent an employee over there to clean up the area you were concerned about. No phone calls were made until you called about the single blade of grass in your driveway. We advised we do not warranty against grass, we told you that you can go to tractor supply and buy an RM-90 vegetation removal applicant and that would take care of your issue. This is not something we cover under our warranty like most contractors in the paving industry, because vegetation is prepped for and sprayed before any driveway is installed, regrowth is always unpredictable. This grass growth has nothing to do with the job quality or thickness. I had responded to your not so nice email you had sent making threats to me, sarcastically replying that you will have so much fun slandering my business on Facebook, The BBB as well as a company we use for advertising. I kindly responded to you letting you know grass is not warranted and to use the applicator suggested to kill the single blade of grass.However, this job has a warranty, the qualifications are listed on your contract. If something thats notated occurs, we will be more than happy to stand by our work and repair the necessary errors within the given time frame. Reach out to us if there is something regarding the warranty, have a great day.