We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving and Storage Companies

Livingston Moving & Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Livingston won the bid for our military move and subcontracted their own no touch over-the-road driver. First they broke the bed in our master bedroom while packing it, and were not forthcoming when asked what occurred that led to the broken bed. Then, the driver didn’t show up for our loading day, but instead showed up the night the move was supposed to occur. The next day, with the truck finally at my residence, Livingston said they had no loading crews available to load, and that we were simply “out of luck.” Now I’ve missed my departure date and will likely miss my report date to my next installation. The government is paying this subcontractor a substantial amount of money and their actions constitute a breach of contract. I need this company to finish out loading my household goods!

    Business Response

    Date: 06/30/2023

     This person is misinformed about who is responsible for many of the issues:   Livingston won the bid for our military move and subcontracted their own no touch over-the-road driver. We did not do either of these things. We are in fact a subcontractor and **** *** is the one who performed the actions above. First they broke the bed in our master bedroom while packing it, and were not forthcoming when asked what occurred that led to the broken bed. I am unaware of this incident but if they say it happened, it likely did and it shouldn’t have. Then, the driver didn’t show up for our loading day, but instead showed up the night the move was supposed to occur. The next day, with the truck finally at my residence, Livingston said they had no loading crews available to load, and that we were simply “out of luck.” This driver was not ours and yes did show up late which is what caused all these issues, this is the responsibility of **** ***, not us as we have nothing to do with the hiring and dispatch of this driver. The job was scheduled for 6/14, and didn’t show up until it was too late to complete the job so we accommodated a date change and ended up completing this job on the date of this complaint even though we had 0 obligation to do so and it took away from our other jobs we had scheduled. Now I’ve missed my departure date and will likely miss my report date to my next installation. The government is paying this subcontractor a substantial amount of money and their actions constitute a breach of contract. Again, this is **** ***, not us, but they did not miss their departure date so this complaint should be removed from us as well. 

Livingston Moving & Storage is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.