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Business Profile

Repossession Services

Dezba Asset Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Repossession Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried for several days to call and arrange to have information about my car. Every single time the representative hung up on me while I was trying to get information about the process of vehicle redemption and recovery without any reason. And I know this is because they don't allow you any time to look anything up. How am I able to arrange to get my property back from the vehicle when I'm in the middle of trying to schedule an appointment per their policy and as I say please give me a second to get a pen, they hang up on me. It's the same representative who has done this repeatedly. If you're going to run a business that places people in financial burden, at least have the decency to be professional on the phone. It's ridiculous for me to be charged to have to recover my vehicle from a company that continues to hang up on me when I call and I can't get any information as how to proceed with next steps.

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On I went to retrieve my items on July 1,2024 . When I wen to pick them up they were in a big metal bin filled with dust and water damage my items have been damaged. When I went to check for my registration , plates and my ring/sunglasses . I didn't see the plates and sunglasses/ring . I asked the guy about the items and he told me they may have been transferred to another location in *********** and someone will give me a call. When I call to inquire someone hangs up the phone on me. They told me someone will contact me within two weeks. I still haven't heard anything back from them.

    Customer Answer

    Date: 08/14/2024

    Better Business Bureau:

    At this time, I have not been contacted by Dezba Asset Recovery regarding complaint ID ********.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:10/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dezba Assest IS charging me a $100 legal fee to retrieve my personal items and License plate from my car. My car was locked when it was picked up and i have the only key. I shouldnt be charged an "administrative" fee to pick up my belongings. My belongings include my ID, SS card, and Credit/Debit cards amongst other things which arent as sensitive.

    Customer Answer

    Date: 11/20/2022

    Better Business Bureau:

    At this time, I have not been contacted by Dezba Asset Recovery regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dezba asset recovery has been in possession of my property for over a month now. Ive been trying to retrieve my items and when I call they hang up on every cal and have been giving me a run around! I was told my items were brought from the original pick up location to another location on Long Island and now my items have been lost in transit..Theyve seemed to have lost my items and refuse recompense.

    Customer Answer

    Date: 08/16/2022

    Better Business Bureau:

    At this time, I have not been contacted by Dezba Asset Recovery regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/11/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 22, 2022 I came down stairs to my car stolen. I immediately call the cops and gave them my info to my car and they told me Id receive a call back. Inbetween that time I did my own investigating and rewind the cameras to learned that my car was towed. Not only was it towed it was repossessed by Dezba asset recovery. As Im watching the video I notice the guy had the improper truck to tow my vehicle. So he begins to tow my car from the back. I drive a 2017 *** X4 m40i awd. So youd think these guys were trained enough but that was not the case. They didnt verify they were taking the vehicle registered to the owner they have a delinquent account for. Im the new owner and well caught up my payments. Never missed one since I got back in feb2022. So I havent had this vehicle long. Even paid off 85% of the car so Im beyond livid that this happens to me when Im doing right paying my bills. So I finally get my car back after a day and going to **** to verify info on my own car. So when they finally return my car on a flat bed the second time. I heard noises coming from my vehicle Ive never heard before. I notice noticeable damage to one tire. After getting it diagnose I learned from car being improperly towed that it caused in fact mounting leak in the right struct along with a bubbles in the two front tires, the hood was scratched a differential leak in the rear of the car and minor leak in the engine. I had my car diagnosed before this occurred got the spark plugs changed and recently had a paint job. None of these issues were occurring before they disrupted my life and took my vehicle. Ive since not been able to drive my car back to ************** and effecting my business from running. State National Companies, Resolvion ALS, and Dezba Asset recovery need to to be held accountable. Also there future clients need to know not to do business either of these companies until proper training takes place in these facilities to ensure this never happens again.

    Customer Answer

    Date: 08/07/2022

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Dezba Asset Recovery has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***********************

Dezba Asset Recovery is NOT a BBB Accredited Business.

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