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Business Profile

Health and Wellness

Livia

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for Livia's headquarters and its corporate-owned locations. To view all corporate locations, see

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Livia has 2 locations, listed below.

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    Customer Complaints Summary

    • 174 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company does not provide the option to cancel anywhere on their website. customers have to chat in to request cancellation and every time I finally get a live representative and tell them I want to cancel they stop responding.

      Business Response

      Date: 04/20/2025

      Hi ********

      I apologize for the late response.

      Your subscription is canceled and there will be no more charges to your account.

      Thank you for trying Livia. 

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a subscription service with this company three years ago to try out their menstrual pain device. I forgot about the device and the subscription until recently. I tried to cancel on their website and found no way to do so, but found a policy that says I can cancel my subscription after 12 months of subscribing. They had charged me for 2 extra years, while I was receiving no benefits at all for this subscription. I have been trying to reach out to customer service and it is extremely hard to try and cancel this service, and they refuse to provide a refund as well even though I received no benefits for the extra 2 years of being subscribed. Your account should automatically stop payments once the 12th month of payments is fulfilled. This is wrong and just a way to scam people searching for pain relief out of their money!

      Business Response

      Date: 04/09/2025

      Hi *********,

      My name is **** and Im the **************** Manager at ********************. Thank you for reaching out. I'm here to help.

      First, Id like to sincerely apologize for the inconvenience and any confusion. Let me clarify how the subscription works:

      The subscription includes monthly payments, and after 12 completed payments, the device is yours to keep. At that point, youre welcome to cancel the subscription. However, if you choose to cancel before completing ************************************************** paid off, depending on the length of your subscription.

      Please note that the subscription does not automatically end after 12 months. It remains active until you contact us to cancel. Were currently working on making this process available directly through your account on our website for added convenience.

      Now that everything is clear, Ive gone ahead and canceled your subscription, and no further charges will be made to your account.

      Thank you for trying Livia, and please dont hesitate to reach out if you need anything else.

      Warm regards,
      ***
      The Livia Team

      Customer Answer

      Date: 04/09/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I was charged for a subscription for 2 years in which I received no benefits. The defenition of a subscription is "the action of making or agreeing to make an advance payment in order to receive or participate in something." After the inital 12 months, there was nothing to receive or participate in. I believe you should give customers refunds. It's also ridiculous that the only way I could cancel my subscription was by writing a complaint through the BBB. I've received no emails, no notifications that my subscription has been cancelled other than a message through here. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ********* ******




       

      Business Response

      Date: 04/20/2025

      As we can see in the file attached, our agent sent you an email on April 9 regarding the cancelation.

      As for the monthly charges, I can send you the gel pads supply you didn't order while you were a subscriber, if you like that, please email us your current shipping address and I will create the order for you. Please address the email to Adi. 

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had my Livia device for what will soon be 4 years. This means, I have paid subscription fees of $8 USD ($11 CAD) for 4 years. This equals $528 CAD. I dont use my Livia often, but when I do need it, I really depend on it. Part of the subscription plan is that you are eligible for a new device after 3 years, however I am a year past that. My device has stopped working, and in January of 2025 I requested a replacement. The initial email from Livia advised I was eligible after 36 monthly payments and that they would need my address to send a replacement device. This was January 22 2025, I replied the same day with my address. January 23rd, a reply was sent to advise that once the item is back in stock it would be sent. Why was this not included in the initial email, to advise I was eligible but due to stock issues it would be up to several months before one is sent. I have since sent 2 or 3 follow up emails requesting information on stock, because I am still paying my subscription monthly. After nearly 3 months of the initial request, they are still out of stock. I have advised it feels articulated, to prolong subscription for services not being rendered. How many months will I pay $11 CAD. Maybe another 6 months? I could simply purchase online from ****** a similar device and it be at my door tomorrow, with zero subscription fee and save myself the hassle. The representative I have been dealing with is kind and patient, she has always replied in a timely manner but I can only assume I am not the only person paying for a subscription and when you need to take advantage of a warranty offer that is part of what Im paying for, leaves you empty handed. It seems they almost want you to cancel, so they can avoid sending a replacement device.

      Business Response

      Date: 04/09/2025

      Hi *******,

      My name is **** and Im the **************** Manager at ********************. I'm here to help and truly appreciate you reaching out.

      I'm really sorry for the inconvenience you've experienced. Were currently facing a small stock issue, but as our agent mentioned, your new device will be shipped as soon as the new stock arrives, even if you choose to cancel your subscription.

      Regarding your monthly charges, I completely understand that you're currently unable to use your device. To make up for the inconvenience, Ive paused your monthly payments, and your next charge will be in August.

      I hope this helps improve your experience, and please know were always here if you need anything further.

      Thank you again for your patience and understanding.


      Warm regards,
      ***
      The Livia Team

    • Initial Complaint

      Date:04/04/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trying to cancel my subscription with them and they will not cancel. The chat I had going with them is just a bot and took my email address to have someone from the company reach out to me to cancel my subscription and I have not heard anything from them.

      Business Response

      Date: 04/06/2025

      Hello,

      As we can see in the file attached, I already replied to the customer's message and am waiting for her response so we can continue with the cancelation process.

      I have canceled the subscription now so there will be no more charges to her account.

      Thank you,

      ****

      Customer Service Manager at ********************. 

    • Initial Complaint

      Date:03/27/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have been trying to cancel my subscription but when i tell the representive ive been emailing with i do not want either discount options and just to cancel, they stopped responding. i cannot get ahold of anyone on the number on the website. i want my payoff amount (1 month shy of 12months) so i can pay that and have this subscription cancelled. i get charged 8$ a month and have never received anything other than the first package that included the device.

      Business Response

      Date: 03/30/2025

      Hi *******,

      I apologize for the inconvenience and as I mentioned in the email I sent you today, your subscription is canceled and there will be no more charges to your account.

      Thank you for giving Livia a chance and have a wonderful week :)

      ****

      ******** ******* ******* ** ********************* 

       

      Customer Answer

      Date: 03/31/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      My name is ******* ***** with complaint ID #********.
      The company got back to me, and they were able to cancel the subscription and this is no longer an issue. 

      Thank you,
      ******* *****

       


      Sincerely,

      ******* *****



       


    • Initial Complaint

      Date:03/21/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a complete scam! I ordered 2 devices back in Feb of 2024. I did not want to order a subscription because my order came with a one month supply and I wanted to test it out first. Well they have been charging me ever since then for a monthly subscription but not once have I ever received any gel/pads that theyre charging me for! I tried cancelling online which didnt work. Ive called the number and every time a representative is not available to take my call, no matter time/day I call. I left a voice message to cancel my subscription )that I never ordered to begin with!!) Still not cancelled! I have disputed the charges with my credit card company and had them blocked but they still managed to charge me! I even closed that account number and opened up a new credit card number and they are charging me again!! Mind you I have never signed up for a subscription but even if I had, I have NEVER received ANY monthly supplies since my initial purchase in Feb 2024. Its now March 2025 and Im still being charged!! ***** this company at all costs!! And if livia is reading this PLEASE CANCEL MY SUBSCRIPTIONS!

      Business Response

      Date: 03/24/2025

      Dear ******,

      I apologize for the inconvenience.

      Please note that your subscription has been canceled and there will be no more charges to your account.

      Thank you for trying Livia and have a great week :)

      ****

      Customer Service Manager at ********************. 

      Customer Answer

      Date: 03/27/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** **********



       

    • Initial Complaint

      Date:02/04/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They don't allow you to cancel the subscription at ALL on the website, even if you fulfill terms. Their 'live chat' is just a bot that sends you a premade message about sending the device back though their policy states that that isn't required for anyone whos had a subscription for a year or longer. The website does NOT allow you to remove payment information and now I have to go through my bank to let them know not to let these people charge me for anything. All they sell is a glorified tens machine - you'd be better off getting one from somewhere like Amazon. I hope this company gets a class action due to their predatory practices.

      Business Response

      Date: 02/05/2025

      Hi ***,

      First I apologize for the misunderstanding.

      Please note that your subscription is canceled and there will be no more charges to your account.

      Thank you for trying Livia. 

      ****

      Customer Service Manager at ********************. 

    • Initial Complaint

      Date:01/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife purchased a membership from this company to help with menstrual cramping. The device didn't help, so she emailed them to cancel the membership in August 2022. They stated that she had to keep the membership for 12 months to pay for the device. She replied that she would like to cancel the membership at the year **** if that were the case. Unfortunately they continue to charge our credit card, it's a small amount $8 monthly, so it went unnoticed. In the last few weeks, we have contacted them again, stating that they did not cancel the membership as requested and that we'd like a refund beginning after the 12 month ****. They replied that they would not give a refund, despite our requested cancellation. They also asked us to again confirm that we'd like to cancel the membership. This morning, for the third time, we asked them to cancel the membership.And also, the website has changed since the original purchase. Now we have not been able to access the website via login to cancel membership that way. They say that we have to re-register via email address that we enter on the website, but a registration link was never sent to the email address.

      Business Response

      Date: 01/06/2025

      H? ********,

      My name is **** I am the **************** Manager at ******************** and I would like to help you.

      First, I apologize for the inconvenience.

      In order for me to locate your wife's account and help, I need the email address she signed up with, her order number and full name please. 

      Hope to hear back from you soon. 

       

    • Initial Complaint

      Date:01/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They neglected to warn of dangers before purchasing. So after purchasing device, we decided to cancel the monthly subscription in which they send new gel pads monthly. They didn't respond at all until "outside return policy" but then after reaching out again, said we could pay for the rest of the 12 months up front and cancel or wait for the 12 months and cancel then. I told them immediately. I also stated that since we never received the gel pads, it would be more fair to call it even, to which they then said they don't automatically send them in case the address isn't right (but they never reached out to verify or gave instructions that we needed to reach out). Give email exchanges later they keep repeating, which option do we want when I have repeatedly asked to cancel now. I even said they could have the other months pay now, but cancel it. And still they refuse. How can we get them to cancel it when there's no phone number, online is only an AI robot that is on a loop but doesn't respond to the actual question and the email response seems to also be on a loop of a similar kind?

      Business Response

      Date: 01/02/2025

      Hey ******,

      I apologize for the inconvenience, and as I informed you in the email today, your subscription has been canceled and there will be no more charges to your account.

      No need to send the device back to us.

      Thank you for giving Livia a chance.

      ****

      ******** ******* ******* ** ********************* 

      Customer Answer

      Date: 01/03/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Hello,

      Thank you for reaching out to the company Livia, regarding their failure to cancel services.  They have now had someone get involved who was able to resolve the cancellation and confirm it was completed.  

      Thank you.  
      ****** ********* 
      ********


      Sincerely,

      ****** *********



       


    • Initial Complaint

      Date:11/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the product from Livia website and when it arrived to my house it did not work. As soon as it was taken out of the box to try it was not working, it turned off after a few minutes and would not stay on. I contacted the company to tell them the device is not working the first time we tried to use it, and they said I would need to pay to ship it back to get a refund. So they sent be a broken device and expect me to pay to ship it back to them in order to get a refund. I looked online and discovered that's not even legal, if a company sends you a broken device, they are responsible for return shipping costs. I relayed that info to the company and they still refuse to give me a refund unless I pay to ship it back to them.

      Business Response

      Date: 11/26/2024

      Dear ****,

      My name is **** I am the **************** Manager at ******************** and I apologize for your negative experience.

      I would like to help you and send you a new Livia device so you can enjoy pain free period, no need to send the old device back, of course. 

      Please let me know if you like that and I will create the order for you immediately. 

      Hope to hear back from you soon.

      ****

      Livia team. 

       

    Livia is NOT a BBB Accredited Business.

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