Complaints

This profile includes complaints for The Difference Card's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Difference Card

  245 Main St Ste 605 White Plains, NY 10601-2425

• 

  The Difference Card

  PO Box 322 Mount Kisco, NY 10549

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Through ************************************* employer we have the difference card - our insurance is a high deductible plan, and the difference card claims that as a family we pay $1500 towards the deductible that they then the difference card pays the remaining $8500 (to total the ****** deductible) All of the literature from their brokers state this, and all of the information on our member dashboard online state those amounts. Our family had already reached the $1500 deductible in the summer of 2022.********************************* had an outpatient surgery on 12/9/22 - on 12/8/22 he called the difference card about the claim that would be processed and the amount. He was told by an employee at the difference card to go ahead and pay the health care facility ($3989.22) and he would be reimbursed the full about. After the claim processed, he was reimbursed the amount less $748.16 -- they then said that he had an individual maximum of $4250 and that had been met and they would not be reimbursing him further. The employee he spoke with never told him he had an individual maximum, and nowhere on any information did it state that!We have spent the last 6 weeks dealing with their horrible customer service, my husband's employer's HR has tried to help solve the issue as well. No one at the difference card is taking accountability for the fact that they did not give him accurate information on 12/8/22 during that phone call. And no one is acknowledging that all of their literature is misleading and untrue. We feel as though we were lied to and mislead throughout this ordeal. Had we known there would be a large chunk of his claim not reimbursed he would have waited to have the surgery until the new year. The difference card had told us it is our job to know our policy, but we called THEM to have our policy explained and they didn't give us the honest information.

  Customer Answer

  Date: 02/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  The business released the funds as asked, thank you so much for your assistance.
  
  Sincerely,
  
  *********************************