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Business Profile

Used Auto Parts

X AutoCare USA LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Auto Parts.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a motor for my car. The motor never came. I called the seller and asked for a tracking number was given a number that did not exist. I filed a dispute with my credit card company. ****** told me there would be no refund because I filed a dispute the seller Also told me the motor would be delivered on April 19, 2024. He said if it doesnt arrive, I will give you a full refund never came. They refused to refund my money. This company has many complaints about people in the same situation as I am, please help me to warn other people of this companies, unscrupulous tactics to cheap people out of their heart of money thank you

    Business Response

    Date: 05/08/2024

    We have received an order for a 2007 Mini ****** S, Used Engine
    on 8th April, 2024 . Customer made a payment of $2800 on April ********
    towards the **** he requested. We started the inspection and testing
    process and was about to ship the item out but meanwhile the customer
    disputed the transaction within 4 days. However it was clearly mentioned that within 7-8 working business day item will be delivered.

  • Initial Complaint

    Date:12/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Motor purchased 4 weeks ago. Was to be shipped. Business no longer returning calls or providing any customer support. Motor not received. $5300 sent.

  • Initial Complaint

    Date:08/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I purchased a motor back in December 1, 2022. Ive been promised my refund, I was told the check was at the post office, 2 times promised a wire transfer wait 7 days no deposit, told owner was out sick, their bank account hacked. Please send me my refund. Ive sent tons of * **** I call Im Placed on hold sometimes I get disconnected. Ive been more than patient. I need my refund please its august 2023.

  • Initial Complaint

    Date:04/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business took $1009 from and have not send an engine or want to return my calls, or do anything in that nature

X AutoCare USA LLC is NOT a BBB Accredited Business.

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