We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Specialists

Windsong Radiology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Specialists.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Windsong submitted bill to *****(My Insurance) ***** denied initial bill as Windsong coded the bill incorrectly, when my wife contacted *****(For 3rd Time on this issue) she was put on hold while ***** rep contacted Windsong to tell them to resubmit bill with proper codes. after a long time on hold ***** came back from hold and told my wife they will not resubmit with proper codes that we are responsible for bill(Windsong Rep. told ***** rep we(Wife & I) are responsible) this is a covered expense by my insurance and has been paid for about the last 10 years or so there refusal to resubmit is causing undue stress on my wife as she will need this procedure again as its yearly and always covered in the past.

    Business Response

    Date: 06/18/2024


    Windsong Radiology is committed to our patients’ privacy
    and to complying with all applicable law pertaining to patient privacy,
    including the Health Insurance Portability and Accountability Act (HIPAA).  As a result, we are not able to specifically
    address the Complaint in this public forum.  While we cannot comment directly on patient communications or care,
    please know that any patient concern is addressed directly with the
    patient.  Thank you

    Customer Answer

    Date: 06/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    This is to inform you We have not been recontacted from Windsong since filing complaint.  
    Regards,

    Mr. & Mrs. ***** *******

    Business Response

    Date: 06/25/2024

    I have sent your response to our billing team and they will be following up.  Thank you.

  • Initial Complaint

    Date:06/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received service on 10/4/22 that was inaccurately bill to my insurance company. Resolved issue on 4/7/23 where Windsong via ******** ******** advised would be receiving a $141.74 credit and my account balance was negative.

    On 6/9/23 received a bill stating we owed $1,699.26 dollars and than in 6/13 received an additional collection notice for $637.

    Tried to resolve with windsong however they refuse to have person call me back nor can explain why I owe the money now. I have contacted my insurance company but they said Windsong was also unresponsive to their requests.

    Business Response

    Date: 06/26/2023

    Windsong Radiology is committed to our patients’ privacy and to complying with all applicable laws pertaining to patient privacy, including the Health Insurance Portability and Accountability Act (HIPAA). As a result, we are not able to specifically address the Complaint in this public forum. While we cannot comment directly on patient communications or care, please know that any patient concern related to billing and collections is addressed directly with the patient. Thank you.

  • Initial Complaint

    Date:11/14/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing the BBB in hopes of resolving my account with this terrible company, which has caused me endless anxiety and hurt my credit.

    On January 20, 2022, I went to Windsong Radiology to receive an MRI. During a conversation prior to my appointment, I asked if my insurance would cover the visit. They said they believed that I would have a $75 co-pay. In the end, they charged me $581 for their services on February 26, 2022. Rather than fight, I started paying my bill. I don't have $581 for a single payment, so I sent them $100.10 the same day I received the bill. They cashed that check on March 3. From there, I sent them $100 on March 25, $50 on April 26, and $50 on June 21. In total, I paid them $300.10, leaving me with a balance of $281.

    Without warning me or contacting me—and without good cause—Windsong sent my account into collections, hurting my credit and causing me no end of stress and anxiety. I received a bill from ******** ****** ******** telling me I owed $365.30. I had incurred an $84.30 penalty for being put into collections. I have contacted Windsong multiple times about this matter, and they simply don’t care. I can’t believe this company, which told me I would only pay a $75 charge, not only has taken my money, but also it has damaged my reputation and sold my account to a debt collections agency. I was paying them—and they were cashing my checks. In fact, they had no problem cashing my final check on June 21, 2022 after they had already sent my account into collections sometime in May.

    I demand that Windsong remove my account from collections, correct my credit report if they reported this account, and waive the remaining balance for the endless headaches, harassment, and heartache they have caused. I have pursued this for months. What happened was wrong and needs to be made right. I ask the BBB to help advocate for me in this matter; the little guys deserve help when fighting big companies like this.

    Thank you for your time.

    Business Response

    Date: 12/13/2022

    Windsong Radiology is committed to our patients’ privacy
    and to complying with all applicable laws pertaining to patient privacy,
    including the Health Insurance Portability and Accountability Act
    (HIPAA).  As a result, we are not able to specifically address the
    Complaint in this public forum.  While we cannot comment directly on
    patient communications or care, please know that any patient concern related to
    billing and collections is addressed directly with the patient.  Thank
    you.

    Customer Answer

    Date: 12/19/2022

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 



    Regards, 

    ********* ********** 

Windsong Radiology is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.