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Business Profile

Roofing Contractors

SOS Roofing NY
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for SOS Roofing NY's headquarters and its corporate-owned locations. To view all corporate locations, see

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SOS Roofing NY has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/21/22

      I paid SOS to do a complete tear of and roof replacement. They warranty labor for 10 years. At first, in the middle of the job, the ceiling in the living room caved in and had to be repaired by SOS. Then, they never told us that they did not hook the heating coils back up so this year we had a major ice dam with tons of damage in the bathroom that required us to replace the bathroom. Now we’ve had other roofers as well as SOS come out to see what we can do to make sure that the area where it was leaking over the bathroom is water tight, and several other roofers have told us that the flashing was not done properly and needs to be redone. In addition, now the plywood is coming up across other parts of the roof I have attempted to call SOS about the plywoodmultiple times and they do not return my calls. Prior to this, they refuse to take any responsibility whatsoever for the improper flashing. Roofers are telling me that I will need an entirely new roof. This is completely unacceptable and I need help with this problem.

      Business Response

      Date: 04/28/2025

      Good afternoon, We have had multiple site visits, inspections, and phone calls with this customer to resolve her concerns. We have a current plan of action in place. Thank you,Sarah T*****SOS Contracting Inc

    • Initial Complaint

      Date:12/18/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They took a deposit of $1,000.00 from me in April of 2024 for a roofing job on my new addition
      Chris came over and look at my architect drawings and give me a Quote of $6,800.00 a week before they suppose to show up they said price now $10,935.00.
      So I went with other contractor they said that they would refund my deposit.Weeks than months went by no refund on Monday the lady in the office finally said they don't refund deposit called the
      owner David Z******** for 3 days and he won't return my phone so this is my option.

      Business Response

      Date: 01/14/2025

      Good afternoon, It is stated on Mr. *****'s contract that our deposits are non-refundable. We did, however, make an exception to our contract and refund Mr. ***** the full amount of his deposit. 

    • Initial Complaint

      Date:06/25/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They first started on my roof on 10/15/2021 . My roof had a leak in it over the porch area . The men told me if I paid them $1,400 they would fix it and guantee it would never leak again.
      I paid them with a check that day. It took months for them to come back and supossedly fix it.
      they took pictures which they said they would send to me and never did . The roof has leaked worse since they have touched it. Since then they came back several times always with the excuses they are ordering materials etc. but never attempting any repairs. They also never return most of our calls. That includes the owner Dave's private cell number. The last contact was my husband talking directly to Dave in May when Dave promised to be out in 2 weeks to repair the roof. Again NO show. At this point we have no idea how we should proceed .

      Business Response

      Date: 08/03/2023

      Called business and Sarah stated that they have communicated with the consumer and it is all taken care of.

      Customer Answer

      Date: 08/07/2023

      Received a call from the cons. stating that they have received a refund from the business.

    SOS Roofing NY is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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