Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,In June 2018 I was working in ****** and went to the Military Autosource (MAS) at ************, ****** and ordered two ****** ******* Motorcycles. Order numbers, ************* ******* ********************** ******* ******. I placed a $500.00 deposit for each motorcycle and was told that I could wait to order delivery of the motorcycle until I'm ready. That each year MAS would ask if I'm ready and each year I said to wait, until this year. Now that I have saved up my money and I'm ready to place the order I'm being told it was cancelled and the money was returned to me. I've research my bank accounts and there is no history of a refund. I stated that I have not been refunded the money and would like to go ahead and place my orders. I received no response until now. I have now received a check in the mail for $300 dated 23 Jan 25, with a description of "Cancel refund dated 10/25/2023". I have not cancelled *********** request is that MAS honors the original order and allow me to complete the orders for two motorcycles.I am a retired disable war veteran with a dream of owning a ****** along with my adult son, to which I've been dreaming of and banking on since 2018 when I put the deposit of $500 each for a total of $1,000. I'm not upset, I don't want the money back, I just want to be able place the original orders.Any help you can provide would be greatly appreciated.Thank you,****

  Business Response

  Date: 02/11/2025

  Whom: 

  Thank you for bringing this inquiry to our attention.   We would like to inform you that an internal review has been complete.  Our Overseas Office will

  contact *** ****** ****** within the next 48 to ****************************** purchasing a new ************************** thru OMSC.  

  Should you require any further updates, please do not hesitate to contact our office. 

   

  Thank you, 

  ***** ******** 

  ********* 

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Military AutoSource is a ************ with many overseas offices. On 10/13/21, I purchased a 2018 pre-owned ***** Civic from Military AutoSource (***) in ******* in cash for $24,907. To date, I have not received a title for ownership of the car. In July, I left ******* and I'm now on USG orders in another country on a different continent. But the country I live in will not allow me to import the car from ******* without the car title. So my car is in a USG shipping facility gathering dust until *** delivers an original title to me. I have contacted *** **** in ****** since August, who say they sent someone to ** to get a duplicate car title. The last I heard from them was October 30, 2024. I also requested assistance through the online tool on the *** webpage on November 12, 2024 and also e-mailed *** at ************************************* on the same day, but have received no reply to date. More than THREE YEARS, and *** has not provided a car title, and they have now gone silent as I try to resolve the issue. I am losing money daily on **** rides and private taxis, and I am stuck in a foreign country without a car, which is effectively useless to me now without a title. Moreover, the car *** sold me had defective air conditioning. It has a coolant leak to this day. *** should provide me the car title, provide reimbursement for the costs incurred to fix the ** to date and the costs required to replace the ** unit, and provide reimbursement for the **** rides and private taxi costs until the car is delivered and received. Alternatively, if *** does not provide an original or duplicate title showing me as the car owner, *** should buy the car back at the original cost that I paid (and I would waive any demand for reimbursement for ** repairs), and provide reimbursement for the **** rides and private taxi costs until *** re-purchases the car.

  Business Response

  Date: 12/20/2024

  OMSC's legal team contacted the *** DMV and ***** Financial.  ***** Financial put them in contact with OpenLane, who *************** identified as the entity that would be able to assist us with obtaining the duplicate title for customer.  We were advised yesterday, 12/19 that OpenLane will assist OMSC with this process.  We have asked them to expedite if possible and to provide an update as soon as possible.  Once we have confirmation from OpenLane on timing,  OMSC will provide another update.

  Regards,

  ***** ********

  ******** ** **********
  
  ******** ******** ***** *****
  
  ****** ****** * ************
  
  ****** **************************************************************************************************************************************

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/20/23 I purchased a 2017 Dodge Challenger from Military Auto Sales Overseas with the assistance from sales *** ************************** I purchased this car for $22,326.00 with $100 down payment, payments financed thru ********************* Since I was returning back to the states I decided to sale my vehicle to Patriot Auto Sales on 5/8/24. I sold my car with the assistance from *************************, who signed and agreed to buy the car back for $20,700. I also provided them with $3k in cash. I arrived home in ********** on 5/23/24. Service ************ called me on 6/21/24 and said my payment was 54 days late. I advised them I had sold the car to Patriot Auto and they informed me that they have not received any payment from them so the loan is still outstanding. She stated that I must pay the loan and I owe them the full amount regardless of the vehicle situation. I called Military Auto Sales and was informed by the sales *** ****** that the title was never received from the previous owner and they should not have sold the car. He stated that this was the first time he had ever been in the situation so they were attempting to get a duplicate title which was requested back in May and they still had not received it. Patriot Auto Sales is refusing to issue payment for the vehicle as agreed to in the contract to buy the vehicle due to the title issue. I did received a text message from the sales *** at Patriot stating they would pay me a lesser rate due to the title issue, but this is not what we agreed to. They have breached their contract by not making the payment for the vehicle they have in their possession. I have attempted multiple times to reach out to both dealers; not getting any answers.

  Business Response

  Date: 08/16/2024

  Our staff in ****** is working directly with the customer to repurchase the vehicle and settle any reimbursement requests.

• Initial Complaint

  Date:06/13/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am an active duty military member who purchased a vehicle through Military Auto Source in *********, ******* before heading to my new duty station in ********. My purchase experience was a disaster and Im looking to contact MAS higher management so they can be aware of whats happening to us who are service members who trust the company, but end up being lied to. I am attaching the email thread that can clearly explain what happened to us. To give you a general idea about the situation: We purchased a TAOS for our daughter and made sure with the salesperson that it had the blind spot monitoring. The sales person said it did and when we got the car it didn't and MAS didn't want to take any responsibility in keeping up with what they offered me. Now my daughter is driving a car we feel is unsafe for her.We need to connect with someone from MAS that supports "the founding principles of *************** outstanding customer service, complete price transparency, and exclusive military protections." I look forward to communicating with MAS management.Thank you

  Business Response

  Date: 06/18/2024

  Whom: 

  Please be advised that a member of our Senior leadership Team has contacted SMSGT ********************************* today June 18, 2024, and are awaiting to hear back from him.

   

  Thank you, 

  ************************;

  OMSC LTD. 

  Customer Answer

  Date: 06/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business contacted me on June 18th and left a message to call them back. I called them back on June 19th and spoke with ************************* SVP, PAC Region Sales and IAS Sales, Overseas Military Sales Group. 
  She  said she was going to have their legal team review our claim and their documents related to the car we purchased. 
  Its been over a week and we have not heard back and are still awaiting an update. 

   

  ***************************************

  
  
  
  
   
  

  Business Response

  Date: 06/27/2024

  Whom:  

  Please see attached which is a compensation check in the amount of $1,800.00. This amount was discussed and agreed upon a telephone call between ************************************* and ************************* our VP from our office today June 27th, 2024. 

  Be advised the compensation check will be mailed next business day via Fed Ex tracking number: ************** by 5:00 pm and the customer was provided this information as well. 

  Should you have any questions or concerns, please do not hesitate to contact us.    

  Thank you, 

  ************************;

  Supervisor OMSC LTD. 

  Customer Answer

  Date: 07/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. The check for $1800.00 was received by me on 6/29/2024. We appreciate Military Auto Source for working with us.
  
  
  
  Sincerely,
  
  
  ****** *************
  
  
  
  
  
  
  
   
  
  
  

• Initial Complaint

  Date:06/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed my pricing worksheet in February 2024, a customer account was created, and then received an order acceptance letter April 3, 2024. I've attempted to cancel my order since May 16th, 2024. There have been numerous delays in receiving responses from my sales rep since this process began, conflicting information, and poor sharing of information. I understand/empathize on that the specific vehicle I ordered presents its own challenges, and this process does take time, however the poor communication and delays basically made it so I couldn't cancel timely. My sales rep stopped responding to my texts on March 18, 2024. To date, MAS website says my production date is May 2025. I asked to cancel my order and got confirmation on May 16th with no mention of an issue with the refund or any status on the production of my vehicle order. Only when I followed-up via email 6 June 2024, was I told that actually the build completion ETA is 6/24. To date I have asked several times for an actual buyers estimate with an agree upon price, and I've only received a MAS estimate, which includes items I never asked for like extended vehicle protection coverage. I have communicated promptly and professionally 100% and since I've been led to believe this entire time I didn't have a vehicle in production and was only told to be patient, that I've done my part to communicate and request a refund of my deposit. I can provide copies of emails illustrating the date time stamps if necessary. Account **********.

  Business Response

  Date: 06/10/2024

  Good Morning.

  
  I'd like to apologize for the lack of information provide to ************.

  The management team has been in contact with ************ over the weekend and has agreed to cancel his order and refund the deposit of $1000.00.

  The refund will be processed today, 6/10/2024 and can take up to 7 days to be processed.

   

  Customer Answer

  Date: 06/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  I apologize for the delayed response for my complaint. The business did satisfactorily respond to my complaint and did provide a refund. Please update the complaint that I am satisfied 
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this company in July of 2023, they did not have the title at that time but assured me it would not take more than a couple of months. It is now March 2024 and I still do not have the title. My only explanation is that it was USAA's fault which is where the previous owner had financed it through. I contacted USAA and was told that the car was registered in ** which is an electronic title state. After the vehicle was paid off USAA released the lien. I am not sure why Overseas Sales Corporation dba. Military Auto Source would not have followed up to ensure the title was received, and why I am having to do the work of the dealership. I would like a full refund of the vehicle or the title within a week since I can not ship the vehicle without the title. Dealerships have a responsibility to sell vehicle with clean titles.

  Business Response

  Date: 03/11/2024

  
  

  On behalf of our entire MAS Team, we appreciate the time our customer, *** ***************************** has taken to express his concerns regarding his request for his vehicle documentation. We extend sincere apologies to ********************* as we do not like to see our customers upset and inconvenienced.  We can totally understand how frustrating dealing with these unforeseen challenges in obtaining the requested documents may be for him. However, *** ********** direct feedback prompted us to keep in mind that we pride ourselves by focusing on exceeding expectations even when faced with challenges beyond our control.
  
  We understand the importance of meeting *** ********** request in a timely manner. This continues to be a high priority for our team. Currently,our Leadership Team is collectively working with multiple parties outside of our organization to obtain *** ********** requested documentation as soon as possible. We would appreciate the opportunity to continue with providing ********************* with any updates our Leadership Team receives, as he rightfully deserves.
  
  We are humbly appreciative for *** ********** patience as we reach appropriate resolution. We invite ********************** to connect with us directly at ************************************* should there be any further concerns.

  Thank you. 

  
  

  Customer Answer

  Date: 03/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I understand that vehicle documentation takes time, but the company has had eight months to take the necessary steps. It only seems that it is being worked on now because I questioned things. Telling me to be patient does not help the fact that I will have a vehicle I have paid for that I will not be able to legally register or drive. I feel I have been patient giving them 8 moths to provide a title for a vehicle they sold. Please produce the documentation by 19-Mar-24 or refund the vehicle.  Thank you.

   

  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 03/21/2024

  Greetings *** *************************************** appreciate you for allowing me to personally communicate with you directly to make matters right. As we discussed, the previous owner of your vehicle was in possession of your title. After many attempts, our CPO Leadership Team was finally able to connect with the previous owner. She has sent the requested documentation directly to our attention here at ************ ***************** Upon receipt and appropriate review, our CPO Leadership Team is preparing to have your title mailed out to the address provided immediately to your attention.  

  **********************, we are humbly appreciative for the opportunity to resolve this matter. We are available should you require further assistance. Continue to enjoy the open road because you deserve it.

  Thank you.

   

  Customer Answer

  Date: 03/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our vehicle, a 2019 **** Escape from Military Auto Source (parent company OMSC) in August of 2022. In July of 2023 I took it into the shop for routine maintenance only to find out there was an open safety recall on the vehicle that was never fixed and we were never informed about. I have attached several documents detailing when that recall was initiated which shows that it prior to our purchase. Now the vehicle has been there for almost 6 months straight now. Initially there was a coolant issue leaking on the engine however the mechanic found several other issues with the vehicle to include an electronic PCM issue. The vehicle is still under its original warranty however being from ******* I know that if a vehicle is in the shop longer than 30 consecutive days then the option of a vehicle buyback is possible due to the lemon law. We would like MAS to purchase our vehicle back because we believe it is a lemon. They do not want to because to them it is still be worked on. We didnt even have the car a year before these issues arose and now we havent driven it for 6 months. We dont want to seek a lawyer for this but we are prepared to go that route. We paid over ****** dollars for this car and for it be having this many problems is unacceptable. I have repeatedly tried to express these concerns to them in order to facilitate a buy back but each time I have been met with a roadblock.

  Business Response

  Date: 01/30/2024

  The lemon law does not apply overseas, however, MAS created its own exclusive consumer protection program for customers stationed abroad that is similar to stateside lemon laws.  If a non-conforming condition covered by the manufacturer's warranty cannot be repaired after a reasonable number of tries, the customer may be protected and returning the vehicle for a refund may be considered.  The vehicle is currently at the repair facility and since this the ************ attempt, the customer is not yet eligible for a refund.  

  This has been escalated to the highest levels of management and the manufacturer has been made aware as well.  We will continue to communicate with the customer as well as the repair facility to get the matter resolved.

   

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While deployed I ordered a vehicle, a 2023 **** Escape. Upon returning from deployment there was a manufacturer recall which made me unable to pick up my vehicle for an indeterminate amount of time. I was told that I could choose from some available cars that were at dealerships stateside. I decided I would get the 2023 Jeep Compass which meant I'd get a check back for $2698 which should have covered taxes with some money left over. I agreed and picked up the vehicle on Oct 21st and was given a dealer temp tag that expired on Nov 19th. When I was there I was told the registration and everything would be mailed to my mom's ******* address. I moved to ************* on Oct 28th and still no title or registration have shown up at my mom's house for my vehicle. The listed date on the bill of sale was Sep 27th. I have been in contact through phone and email with **************************************** and have received no resolution to the title issue. I initially reached out to him on Nov 6th since I needed my title to register my vehicle in the **********************. I did not hear anything from him so I called him on Nov 14th where he said that he would check on it and let me know. I did not hear back from him again so I then called again on the 17th. He said during that phone call that they were working on it and he could send me the bill of sale. I received the bill of sale which was not sufficient for me to register the car in **. I then called him back and he stated that it was the dealership in ********* responsibility to get me the title so I called them and they said that it is not their responsibility, but they were able to send me a temp tag extension in the mail. On Nov 20th, 22nd, and 28th I attempted to call ****** multiple times a day regarding the title as I still do not have it and he did not answer the phone. I have sent him an email and have not received a response. I want to know where my money went from the return check as well as where my title is for my vehicle.

  Business Response

  Date: 12/05/2023

  MAS has been in contact with the customer and providing updates.  We have been working with the dealership to provide the Temporary Tags and will continue to update the customer.  Another check has been mailed to the customer in the amount of $2,797.50.  

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I still have no title and MAS is telling me that it is not their responsibility to provide a title for a car they sold to me. 

  This issue is ongoing and there has been no true resolution or communication. 

  I was told there was a new check and that I would be provided a tracking # for the check and have received NOTHING. 

  I am beyond disappointed and will be telling everyone to never do business with MAS until I receive an actual resolution to my issue. 

  ********************
  
  
  
  
   
  

  Business Response

  Date: 12/15/2023

  MAS apologizes for the time it has taken to get this matter resolved.  The registration paperwork including refund check was sent out on December 12.  ********* tracking number was provided to the customer.  

  Customer Answer

  Date: 12/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  I was finally able to register the vehicle by using the manufacturer certificate of origin that they sent.

  With that being said, I still think that it is absolutely WILD that they sent me FORGED PAPERWORK. Specifically a forged bill of sale and odometer disclosure form. Fortunately I had the original copy of the bill of sale still.

  Sincerely,
  
  ********************
  
  
  
   
  

  
  

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a 2023 ****** Camry from MAS auto sales in ******** *******. We started the process in Sept and was told the car was already at the port. We got our financing done and then was just waiting for the check to clear with MAS. We waited atleast a week or more for our tags to be delivered for them to deliver our car to MAS at ******** AFB. After over 2 weeks it was finally delivered but now the tags have been on the car and I had less than a week of drive time which I paid $602 for 30 days and did not receive it. The regional manager ***** told me to buy some floor mats because it did not come with them and send him the bill. I looked up pricing and sent it to him along with asking for a refund on a service/item I paid for but didnt get. I registered for the plates and have not received them but now Im out of floor mats and the money and ability to drive my car because the tags expired because lack of communication and transit. He was only willing to give me a partial amount money but not all of it. They also told me that if there was an issue with the tags theyd take care of it which is simply not the case! Many families have been dealing with similar issues in this region. Its not fair to the customers who paid for services and items they were told they would get and not receive! We finally received the car OCT 24th.

  Business Response

  Date: 11/20/2023

  MAS extends sincere apologies for any frustration experienced by the customer.  We discounted the $602 cost of the temporary tags and sent a good will gesture of $300 towards the cost of the floor mats.  

   

• Initial Complaint

  Date:10/18/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10-Oct-2023, my wife and I visited Military Autosource (***).We talked with sales rep **************** ***************************************** explained to *********** that <24 hours prior, we had just flown in, and due to being jetlagged, I was only interested in gaining a sense of which cars were on the market, and at what price. I told him I did not want to make a purchase discission on this day.To get a feel of the interior quality, features, and size, we sat in a VW and an Audi.My wife and I DID NOT test drive, nor even start, any car at ***.We talked about car color; *********** took us into his office to check other colors on the *** inventory.*********** found a blue car on the inventory list.We had some talk about the price and availability.I reiterated, that as I was jetlagged and sleepy, I was not going to make a big purchase discission that day.*********** said the blue car could be put on a 48-hour hold for us now, in case we decided in the next two days if we wanted to purchase it. I told him No, Ill risk someone else buying the car. I am too jetlagged to make a decision right now.*********** insisted that the 48 hour hold was NOT binding; we would need to come back with proof of funds, and sign other paperwork in order to complete the sale.*********** handed my wife some papers with the word Quote across the top. We departed ***.On a 13-Oct-2023 phone call *********** initiated, my wife explained to him that we could not buy a car at the moment.On 17-Oct-2023, we received an email containing a ***** ACCEPTANCE with a confirmation date of 17-Oct-2023. I have not communicated with anyone from *** since I left *********** office on 10-Oct-2023; I dont know what was confirmed on 17-Oct-2023.The price on the Quote and the price on the ***** ACCEPTANCE are NOT the same.I have not agreed to purchase the car. I do not agree with the price in the Order Acceptance.I HAVE SIGNED NOTHING.I simply would like this phantom order to be canceled and a message stating such.

  Business Response

  Date: 10/30/2023

  MAS apologizes for any inconvenience experienced by the customer.  Amongst the confusion between the customer and the ********************** representative, an Order Acceptance was generated.  However, the customer sent an email on October 17 stating that he did not want to purchase the vehicle. The order has been cancelled.

  Customer Answer

  Date: 10/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  I will not do business with them in the future. 
  
  Sincerely,
  
  *********************