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Business Profile

Health Club

Planet Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

This profile includes complaints for Planet Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Planet Fitness has 39 locations, listed below.

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    Customer Complaints Summary

    • 68 total complaints in the last 3 years.
    • 29 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I open an account recently in planet fitness. I was charged four fees ****** fee membership fee annual fee late fee I contact the area manger by email and phone. The area manager never follow up.I dont know why late fee was charged when i am a new customer to their ********************** gym. Please help and resolve this issue

      Customer Answer

      Date: 08/28/2023

      Better Business Bureau:

      At this time, I have not been contacted by Planet Fitness regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:06/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying unsuccessfully for ove six weeks to have my home club switched from *********, ******** to ************ at Military Trail. I have emailed and left voice messages for *********************, area manager, Queens/Brooklyn numerous times. ************** did not have the decency to call me or email me back to help me with my problem.I had requested that my home club be transferred from ************ to ********* back in May. My wife had a heart attack in early June and I am not able to return to ******** due to her illness. I then requested my home club be transferred back to ************. I cannot do the switch online because it has not been 90 days since I transferred to *********. I went to the ***************** and the management told me they cannot do the switch because the ********* club is my home club. The ********* club cannot do the switch either.I need PF Corporate to override the 90 day rule and do the switch for me back to *****************.Please help.

    • Initial Complaint

      Date:06/20/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 10, 2023, I signed up with Planet Fitness with the insurance from the young female manager that I can cancel my membership in June 2023 due to a temporary stay with family until I relocate to ******, ********. On June 16, 2023, I requested a cancellation of my membership via phone and was told to come into the gym. I walk to the gym to proceed with the cancellation. The employee stated that the system wouldn't allow him to cancel. He asked how long have I been a member. I replied, "May 10, 2023." He responded that I will be charged a Buy-Out fee. I asked for a printout showing what he explained. He stated that he couldn't provide anything.

      Customer Answer

      Date: 07/14/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Planet Fitness has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *********************

    • Initial Complaint

      Date:06/01/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The gym has debited my account the normal monthly membership of $26.16 and a additional $41.16 for the past 5 months. I have only one active membership and annual dues are due August 2023. I have tried resolving issue by speaking with the gym manager ********************* on 5/8/23 and showing my complete bank statements for the past 5 months, it also confirms I did not have any NSF charges, so why the additional charges. I gave copies of my supporting documents, he assured me he would fax documents to the appropriate party. As I file this complaint after speaking with manager again, still no resolution.

      Customer Answer

      Date: 06/21/2023

      Better Business Bureau:

      I was able to reach out to the business and met with the Club Mgr ************************ who was able to give more clarification as to the reason why I was charge, and after further review I now understand the valid charges.

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.


      Sincerely,

      ******* *****



       


    • Initial Complaint

      Date:03/31/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was charged three late fees, even though I provided a valid bank account number and routing number, prior to due date. The employee entered the bank account incorrectly, despite the fact I provided a blank check with bank account number. I have provided three forms of payment, yet continue to receive late fees. The location of facility is **** Westchester Avenue, Bronx, ** *****. Phone number ************

      Customer Answer

      Date: 04/25/2023

      At this time, I have been contacted directly by Planet Fitness regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

       

       They refunded one of the three late fees. Still waiting for other two to be processed.

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:03/28/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been billed by your ** gym continually for an act that my daughter opened using my credit card, I have called the number on my charges and talked with a different person each month, I even filled a fraud with my credit card company and they cancelled the card and sent a new one. I still get charged by the gym . Last month feb 28th I was charged ***** the lady I spoke with said she cancelled the card from there file. I got charged ***** this month on 3/21 . I just called and talked with some man with a foreign accent and said it was from the second act? and it was an annual fee.? I dont have either act and my daughter is not living there either? How do I get rid of this fraudulent company. Do I have to hire an attorney to file charges of fraud???

    • Initial Complaint

      Date:03/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in of October 2022 to cancel my membership and they told me to wait another month otherwise I would be charged a cancellation fee. I agreed to wait and went back in November. In November they told me okay they canceled it. However, in December I noticed I was charged for November, December, and the annual fee at the end of December. I called immediately and asked them what was going on and they said it was never canceled. I asked them how that is possible when I physical went in and they told me it was canceled and they do not know. They informed me they would cancel it while I was on the phone with them and to call back another day to ask for a refund. I called and emailed and the manager is very reluctant to get back to me and he keeps pushing me off. I have asked him numerous times for his superiors contact information and he does not give it to me. I have friends that complained about the same situation. They are running a scam at that gym and charging people fees without their consent. I want my refund for November, December, and the annual fee they charged me.

    • Initial Complaint

      Date:03/21/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      False advertising. When I signed up, it was never mentioned there is an annual fee. On top of that, I was charged $51 when it says online the annual fee is $40. Additionally, they charged me 2 months into the membership, how are you going to charge an annual fee when you haven't even been a member for 3 months? It's shameless false advertising, the bait and switch. They get you to sign up and then charge you whatever they like. I was really happy with my choice of Planet Fitness, now I feel like I got scammed by them and want to cancel my membership. Just another greedy corporation.

    • Initial Complaint

      Date:03/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, This is a complaint regarding a fee from planet fitness. They advertised $1 down and $10 a month. Ive had their subscription previously and there was never a annual fee. I signed up in January and was charged a $51.00 annual fee + being that I was unaware of the fee the funds werent available and I was charged an overdraft fee that Id also like credited back to my account. Id like my funds back being that this information wasnt advertised correctly. I reached out to the location and spoke with the branch manager ***************************** who was very rude and didnt assist me at all, Please assist.

    • Initial Complaint

      Date:02/22/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to planet fitness in October advise I had a heart attack and had to cancel they told me my account would be canceled. In December I looked at my account planet fitness still charging me an annual fee plus 42 a month when my bill should be around ***** a month than I was charged again January 2023 I spoke to someone they gave me a email address ******************************************* to advise I need to close my account February 2023 Im still being charged 41 a month first off this account should of been closed since October plus Im Being charged 41 and should be charged ***** my agreement number is ***** I want a refund from when I said I wanted to close this accident that was in October.

    Planet Fitness is NOT a BBB Accredited Business.

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