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Business Profile

Convenience Store

Circle K Great Lakes Division

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for Circle K Great Lakes Division's headquarters and its corporate-owned locations. To view all corporate locations, see

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Circle K Great Lakes Division has 84 locations, listed below.

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    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 4 packs of cigarettes totaling $33.24. The cashier put them in a bag when I got home and took them out they were the wrong ones.I took them back to the store and requested that they exchange them for the correct cigarettes as it was the cashiers error.They refused saying I left the store with them.They called the store manager she also refused to exchange them or refund my money. The transaction was purchased on my debit card. The cigarettes were unopened. They also require you to give them your ** Drivers license and they scan it. Which is against the law in **. This business is conducting very underhanded activities that adversely affects the public in a negative way. If you do not allow them to scan your drivers license, they refuse to allow you purchase your items.

      Business Response

      Date: 07/05/2023

      Per State Law it is against the law to refund for alcohol or tobacco products once they have left the point of sale.  Circle K operations contacted the customer and mailed a gift card for the amount of the sale to make things right with the customer.

       

       

    • Initial Complaint

      Date:04/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went into an establishment to purchase some coffee as I do every morning, but on this one day a new employee decision to be rude, disrespectful, loud etc obnoxious. The employee was a lady who made me feel so humiliated and belittle me within the store I tried to contact management they refuse to take my complaint seriously they also said threatened statements to me involved my life with authority figure because they over use there authority that was giving to them by franchise this is pertaining to the store manager and employees very unethical behavior goes on at that location very unprofessional behavior from the employee and management no control over there employees they do as they want to everyone is in cahoots with each other so nothing every done when having complaints against the treatment toward an consumer I have been unsuccessful in contacting franchise or corporate they refuse to take my complaint due to me filing a complaint though the BBB they stated they could not accept an formal complaint I was treated like a dog on the street begging for food. One employees said she would called the police and have me charge with trespassing and also threatened me to never sit foot back into the store or I would receive trespassing I thought if I reported the employee unethical behavior and additude toward a consumer I got the worse treatment coming from the manager and other employees I was told if I didn't like how the employee talk I could leave and never come back and if I keep talking there will be consequences according to the manager he wouldn't let me tell how unethical his employees were being he condone theirs behavior attitude toward customer as well the threat I fear for my life coming out of the store due to I didn't know if I was going to be treated with harassment from officers of st **** police force but I did finally make it too my vehicle safely, I was belittle and humiliated by employees and manager they all were very unprofessional I got screamed at , threatened and humiliated in front of other customers. The manager stated you can complain to whomever BBB or anyone we don't have a corporate office to tell your complaint and he also stated their will be no consequences for us employees or management so go right ahead. Then proceed to tell me when I can speak how I can speak and who I have the right to speak to . The manager stated if I keep talking I will never come back into my store due to my complaint against the employees as well as manager he stated I didn't have the right to say anything to his employees but they had every right to be disrespectful and harshly and rude and it was ok that is how they run there establishment and if I don't like it I don't have to come back. I am disabled and they is the location closer to my home I shouldn't have to be treated in such a unfair way and to my disadvantage I can't complain against a privately own or franchise company they have the advantage to make my life hard due to the high authority that holiday gas station have position them so the workers feel they can say and do what they like without no consequences. When I tried to talk with customer service the lady didn't want to provide her name or ID number so I can correctly identify with whom I was speaking with she stated she wouldn't give out her name or take my formal complaint and forward it to the franchise she refuse at this point I don't know whomever I need to contact to make my complaint against this company I was treated unfair ,bais , and without respect I am so ashamed of the situation and how they treated me and how they dealt with the issue I was very verbally abuse my employees and manager and that is not ok and very unethical behavior.

      Business Response

      Date: 04/27/2023

      In order to resolve this issue, we will need to know the city and state in which the store the customer visited is located.

       

    • Initial Complaint

      Date:01/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased some model especial, a six pack and the liquid inside the bottle was not beer. The beer is counterfeit.

    • Initial Complaint

      Date:01/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was treated horribly this morning by *****. I went in to the store to purchase a coffee using my food card and change I had left in my pocket. The lady at the register was nice enough like any other circle k but she didnt know how to use 2 forms of payment. ***** came over and saw the foodstamp card and immediately started treating me as insignificant, told me to get a job and very rudely raised her voice with me and lied to me telling me that they cant take 2 forms of payment. They clearly either dont know how to do their job or just didnt want to do it. I think they didnt want to do it because of the food stamp card because it wasnt until after ***** saw the food card did she start acting like that. As if they are the only circle k that cant take 2 forms of payment. Any place that allows workers to act like that towards customers is not a place I will be visiting again anytime soon.

      Business Response

      Date: 01/17/2023

      Resolution per market manager:  I reviewed the transaction with audio and video. ***** misunderstood what the customer was asking for them to do and didnt understand how to complete. The store manager and I coached ***** on how to complete split transactions and coached her on her customer service skills in the situation of misunderstanding what a customer is asking.
      I attempted to reach out to the customer on 3 separate occasions. I called twice and left a voice message the third time. Today, I sent the customer an email assuring him that an appropriate investigation and retraining has been completed and offered him a gift card to thank him for bringing our attention to this issue.

    • Initial Complaint

      Date:12/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December ,18,2022 at 9:53 pm I and two other individuals were refused service to accommodate the friend or family member of the employee, after waiting a reasonable amount of ****************. When I asked why were overlooked I was told ,because he has more money than you. This is outrageous.

      Business Response

      Date: 12/19/2022

      Market Manager attempted to call the customer. Call doesnt answer, no vm,

      Store Manager did speak w customer as she called the store directly.  Store to give customer a $25 gift card for the ************************ as well as our apology.  Store Manager will address with Employee.   s

    • Initial Complaint

      Date:10/12/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10-10-22, at 8:29 AM, I purchased diesel fuel for my truck. The illuminated sign on the road stated the diesel price was $4.75 per gallon. When I began fueling my truck, I noticed the price at the pump was $5.06 per gallon. After competing the transaction, I went inside the gas station and asked the attendant why the price at the pump was higher than the sign. The attendant told me "we have no control over what's on the sign out front". I pointed out to him that $.31 per gallon was a pretty significant difference, and he again told me "we have no control at all over what's on the sign out front". I mentioned that this was pretty much like false advertising. I asked who does have control, and he said "The manager might, but she called off today."

      Business Response

      Date: 10/24/2022

      Our Operations Department reached out to the customer and offered them a gift card.  Customer accepted the gift card and please with the resolution.

       

    • Initial Complaint

      Date:10/04/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      VERY UPSET CUSTOMER THAT HAD TO DEAL WITH BAD ATTUDES ,AND BAD SALES ETHICS AT THE STORE LOCATED ***** ********* **** ******** **** *****, *** *** **** A FEW WEEKS BACK MY MOTHER AND I BOUGHT SOME INSTANT LOTTERY TICKETS AT THIS LOCATION AFTER MIDNIGHT TOO. A WEEK LATER AFTER THIS I WENT BACK TO THIS SAME STORE AND WAS REFUSED SALE OF INSTANT LOTTERY TICKETS, AND WAS REFUSED THE SALE BY A MAN NAMED ***** THAT WAS WORKING AFTER MIDNIGHT, ***** TOLD ME THE STORE MADE I NEW POLICY NOT TO SELL ANY INSTANT LOTTERY TICKETS AFTER 12 MIDNIGHT, SO I WANT DOWN THE STREET AND BOUGHT THEM FROM ********.
      THE NEXT DAY I CALLED THE STORE MANAGER ***** TO MAKE HER AWARE OF THIS HAPPENING, AND SHE TOLD ME OVER THE PHONE ,THAT FOR A WHILE HER STORE AS WEL LAS OTHERS CIRCLE K STORES WEAR NOT SELLING THEM AFTER 12 MIDNIGHT, BUT NOW YOU CAN BUY THEM AFTER MIDNIGHT, WOW HOW MUCH SALES HAVE YOU LOST CIRCLEK, I THAN CONTACTED A MAN NAMED **** ***** WHOM I TOLD HIM EVERYTHING , AND HE TOLD ME HE WAS HAVING A NOTHER GUY CONTACT ME BECAUSE THIS WAS NOT ***** AREA HE WAS MORE *** ****,
      SO FINALLY I WAS CONTACTED BY ****** AND I TOLD HIM EVERYTHING AND HE TOLD ME THAT THIS STORE SHOULD NOT BE REFUZING TO SELL THE INSTANTS AFTER 12 MIDINIGHT.
      END RESALT I WAS PROMISED A $30.00 GIFT CARD MY MR ****** AND HE TOLD ME HE WOULD PUT IT IN THE MAIL THE NEXT DAY, AND TILL TODAYS DATE I HAVE NEVER EECIEVED IT NOR DOES HE RESPOND BACK TO MY PHONE CALLS. AND PLENTY OF PEOPLE THAT WORK FOR THE COMPANY HAVE TEXED HIM TO TELL HIM I HAVE YET TO RECEIVE MY GIFT CAR, SADE I HAVE TO FILE THIS BBB TO GET HIS ATTION IN THE MATTER.

      Customer Answer

      Date: 10/12/2022

      From: ******* ********* *************************
      Date: Wed, Oct 12, 2022 at 5:29 PM
      ******** *** *** **** * *** ******* **** *** ******* ***** ***** ********* *********
      To: ***************** *******************


      please close this complainti recieved the promised gift card

    • Initial Complaint

      Date:09/12/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/12/2022 entered Circle K at approx ****hrs. When entering I noticed 3 signs, each 3-foot tall displayed at the front door. These were 2 sided dynamic signs. This sign advertised ************** Drinks 16oz 3/$5.50. I was surprised to find a sign 3/$7.00 on the cooler door. When checking out they refused to honor the advertised price. The manager actually told me 'that there is no such thing as false advertisement anymore. The manager was observed taking down these signs as I left the parking lot.

      Business Response

      Date: 09/22/2022

      Spoke with customer.  Apologized and gave a $25 gift card

    Circle K Great Lakes Division is NOT a BBB Accredited Business.

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