Ecommerce
HEC Home Essentials, LLCInformation and Alerts
Service Area
- Akron, OH
- Summit County, OH
Alert Details
This business has 2 alerts.
Pattern of Complaints
A file review was performed by BBB. HEC Home Essentials has received 72 complaints filed within the last 12 months, 19A file review was performed by BBB. HEC Home Essentials has received 72 complaints filed within the last 12 months, 19 of those have been closed as no response and 1 complaint closed as unresolved.
Consumers have expressed concerns regarding:
1. Delayed or missing deliveries
2. Difficulties obtaining refunds
3. Unresolved or denied exchange requests
Given the increase in complaints, BBB strongly encourages HEC Home Essentials, LLC to review its internal policies and procedures. Implementing improvements in the following areas may help enhance customer satisfaction and reduce future disputes:
1. Improved Customer Support: Establish a structured system to provide timely responses to customer inquiries and concerns, ensuring consistent follow-ups and thorough communication.
2. Clear Return Policies: Implement enforceable policies outlining clear steps for addressing defects, disputes, and potential misrepresentations in a fair and timely manner.
Alert
The Better Business Bureau (BBB) has noticed an
influx of complaints from consumers regarding HEC Home Essentials, LLC. These
submissions prompted an investigation into the business’s operations.
BBB's investigation indicates that HEC Home
Essentials, LLC operates as an online retailer with various business ventures,
offering homewares and sustainable products.
In reviewing consumer complaints, BBB identified recurring
issues such as delayed orders, unfulfilled product shipments, and poor customer
service. Consumers have reported the business’s failure to honor its 30-day
money-back guarantee, even as the website continues to accept new orders and
introduce new products. Although the company’s website remains active, there
has been minimal communication from the business addressing these
concerns—either directly to customers or through BBB’s complaint process. Several
attempts by BBB to contact the business regarding unanswered complaints have
gone unanswered.
The business’s failure to respond to consumers concerns may
create confusion or mistrust among customers. While some transparency is
provided regarding shipping delays and tariffs, the company has not addressed
existing complaints or outlined how HEC Home Essentials, LLC will resolve
current fulfillment issues.
In the last 3 years, HEC Home Essentials LLC has received
about 74 complaints filed in the last 3 years, with about 69 of those
complaints closed in the past 12 months.
Currently, BBB has not been able to verify the current
operational or financial status of HEC Home Essentials LLC. As of the latest
update, the business has not provided any updated or sufficient information in
response to BBB inquiries. If you are considering purchasing from HEC Home
Essentials, LLC, it may be beneficial to review customer feedback and possibly
contact the company directly to address any purchasing and product concerns
before placing an order.
On July 15, 2025, BBB sent official correspondence to HEC
Home Essentials, LLC requesting information on physical location, up-to-date
contact information, current operational status, ongoing challenges affecting
operations, including unanswered complaints, advertising products and sales and
the BBB has not received a response.
BBB TIPS: How to shop smart online
BBB TIPS: BBB's online shopping HQ
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.