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Business Profile

Ecommerce

HEC Home Essentials, LLC

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 78 total complaints in the last 3 years.
  • 71 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 19, 2025
    Amounts 14.99, 79.94, 89.92
    Received products
    Need to return wrong size
    I am emailed, called, texted and no response
    I will not reorder right size now after I have read reviews but would like to send back for refund!

  • Initial Complaint

    Date:06/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a product (a smart ring, a magnetic charger and product warranty) in late April 2025, order #****** in the amount of $94.88.

    Per instructions, the ring was charged and the app was downloaded. But the two do not synch! The process was repeated twice, the phone was restarted and after the third try I contacted the seller, WuzuTech, on May 19th to request an RMA, shipping instructions and a refund.

    On May 20 they replied with a discount offer for me to keep the products or to receive a gift card, to avoid "the hassle of returning the item" - a quote from their email.

    On May 21 I replied that I am not interested in either offer and want to return the product for a full refund.

    on May 22 they reverted with an email with instructions to download the app, create an account, pair the ring -- everything I had already done three times (!!)

    Last Wednesday, 5/28, I replied that this is the third clear request from me to return the product for a full refund, and stated that if I do not receive a response in 48 hrs, I would escalate the matter to BBB.

    I did not receiver a reply, thus the escalation to BBB.

    Also, I am concerned that their return policy indicates "Your enjoyment of our products is our highest priority. For your peace of mind, all orders carry a 30-Day Satisfaction Guarantee. Please see below for our specific policies related to returns, refunds, and exchanges." *****************************************************

    At this point, 30 days have expired, but they have not responded to my REPEATED REQUEST for return authorization and confirmation of a full refund.

    Please extend your support to get a reply from the seller, proper return instructions / labels, and a commitment to issue the refund for $94.88 in full.

    Thank you.

  • Initial Complaint

    Date:06/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the month of May I ordered 2 orua rinse plus 2 chargers ,one ring was black,the other silver they sent me 1 black(ok) and 1 rose gold ring(wrong color) .I would like wuzu tech to send a shipping label to send back rose gold ,plus send me the silver ring I originally ordered also I have had 3 emails from ****,***** and **** no body has responded to my request my order number is ****** , could u please help me resolve this problem
    Thanks *** ********

  • Initial Complaint

    Date:05/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Herz P1 Smart Ring from this company the week of 5/11/25 - it was shipped to me on 5/13/25. I discovered I cannot use this item with my phone - there is no app that goes with it. It's useless to me. I didn't even open it when I got it. I contacted them to return it - there is supposed to be a 30 day return policy. They offered to give me a 20% refund and keep the product or give me a gift card for the full amount. I don't want either of those - and told them so - several times. I have emailed them repeatedly - I think 4 separate times - and no one will respond to me. I just want to know the process for returning and a full refund.

  • Initial Complaint

    Date:05/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payment was made by credit card through PayPal for a 3-in-1 Bird seed to accompany the Happy Birdy Feeder which I did receive on April 18th. I did not receive the bird seed. The delivery information on PayPal states that my order of bird seed was delivered to ******* ***** which I believe is in ********. I have made repeated attempts to contact the seller by phone and email. I cannot get this resolved from PayPal because info is incorrect under account. The amount was deducted from my account and I never received the product.

  • Initial Complaint

    Date:05/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refund of (2) chargers that I did not order. I don’t need (4) chargers for (1) ring. I ordered (2) rings yet received (1). I am will to use store credit to purchase the other ring an am will to return the (2) extra chargers. I have attempted contacting company (4) times with email and call(phone number doesn’t work).

  • Initial Complaint

    Date:05/21/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Hertz P1 Smart Ring on 5/9/2025 it doesn’t calculate accurate readings of my vitals.( Heart Rate,Oxygen Levels, Activity) I’m on oxygen and need precise readings of my Blood Oxygen levels in real time

    Business Response

    Date: 05/23/2025

    Hello ,

    To be able to return your product, you would need to follow the next steps:

    1- Dispatch the parcel to the nearest post office
    2- Write your order number ****** on the package along with the return address

    Returns Address - United States
    Loft Home Essentials
    ** *** ****** ****** ** *****

    3- You are responsible for the return fees. To keep our overall product costs as affordable as possible, we've chosen not to include the returns fee in the initial purchase price. This allows us to provide you with a more budget-friendly option upfront.

    4- Once you get the tracking number for the returned item, please contact us back with proof of return, so we can proceed with the process.

    Please send us back your return tracking number so we can monitor the progress and process the refund as soon as we receive the product back in our warehouse.

    Let me know if you need anything.

  • Initial Complaint

    Date:05/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 14th I purchased a Herz P1 Smart Ring size 10. When I received it I emailed about exchanging It for a bigger size. I did not get any response via email in 48 hours. I sent a follow up email that also did not get responded to. After 72 hours with the product I called ************ several times and was unable to reach anyone to see about getting a refund as the product does not work to expectations. The company is a fraud.

    Business Response

    Date: 05/23/2025

    Hello,

    Thanks for contacting Wuzutech! Sure, please allow me to help you on this :)

    To be able to return your order you would need to follow the next steps:

    1- Dispatch the parcel to the nearest post office
    2- Write your order number on the package along with the return address

    Returns Address - United States
    Wuzutech
    ** *** *****
    ****** *** *****
    ****** ******

    3 - Once you get the tracking number for the returned item please contact us back with proof of return, so we can proceed with the process.

    Please send us back your return tracking number so we can monitor the progress and process the replacement as soon as we receive the product back in our warehouse.

    Let me know if you need anything.

  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two smart rings and they are a little tight so I want to exchange it for a bigger size. I left 3 messages and two emails and got no response. At this point I just want a refund. Can someone help me?

    Business Response

    Date: 05/23/2025

    Hello,

    Thanks for contacting Wuzutech! Sure, please allow me to help you on this :)

    To be able to return your order you would need to follow the next steps:

    1- Dispatch the parcel to the nearest post office
    2- Write your order number on the package along with the return address

    Returns Address - United States
    Wuzutech
    ** *** *****
    ****** *** *****
    ****** ******

    3 - Once you get the tracking number for the returned item please contact us back with proof of return, so we can proceed with the process.

    Please send us back your return tracking number so we can monitor the progress and process the replacement as soon as we receive the product back in our warehouse.

    Let me know if you need anything.

    Customer Answer

    Date: 05/23/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I would like them to let me know when they will refund my money. 

    Customer Answer

    Date: 05/23/2025

    [[BBB transcription via email, see attachment]]

     

    Attached is the tracking receipt from the post office that needs to go to the company so they can proceed the process. Can you please forward it to them?

    Thank you. 

  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Herz P1 ring and used there ring size method and it's to big. Would like to exchange size 10 for a size 7. Have texted and called during business hours. No one has responded to my issue. If I can't get a response for an exchange then want a refund.

    Customer Answer

    Date: 05/15/2025

    Have received a reply from the company. I have sent the package back for an exchange. Waiting on the business to get back to me. 

    Customer Answer

    Date: 05/15/2025

    Have received a reply from the company. I have sent the package back for an exchange. Waiting on the business to get back to me. 

    Customer Answer

    Date: 05/15/2025

    Have sent the package back waiting for a reply. 

    Customer Answer

    Date: 05/15/2025

    Have sent the package back waiting for a reply. 

    Customer Answer

    Date: 05/19/2025

    The ring was delivered this morning for the exchange. Waiting for them to respond. 

    Business Response

    Date: 05/23/2025

    Hello,

    Thanks for contacting Wuzutech! Sure, please allow me to help you on this :)

    To be able to return your order you would need to follow the next steps:

    1- Dispatch the parcel to the nearest post office
    2- Write your order number on the package along with the return address

    Returns Address - United States
    Wuzutech
    ** *** *****
    ****** *** *****
    ****** ******

    3 - Once you get the tracking number for the returned item please contact us back with proof of return, so we can proceed with the process.

    Please send us back your return tracking number so we can monitor the progress and process the replacement as soon as we receive the product back in our warehouse.

    Let me know if you need anything.

    Customer Answer

    Date: 05/23/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

HEC Home Essentials, LLC is NOT a BBB Accredited Business.

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