Complaints

This profile includes complaints for FirstEnergy Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FirstEnergy Corp.

  76 S Main St Akron, OH 44308-1812

• 

  Jersey Central Power and Light Co.

  521 Main Street Allenhurst, NJ 07711

• 

  Jersey Central Power and Light Co.

  331 Newman Springs Road, Bldg 3 Red Bank, NJ 07701

• 

  FirstEnergy Corp.

  1040 S Prospect St Marion, OH 43302

• 

  Allegheny Energy Inc

  200 Lincoln Hwy W Jeannette, PA 15644

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband died 2/28/25 i have contacted them to advise them ******* ****** is dead i wasn't living at the services address i have a different address i moved in after his death the bills was not paid i need some help talking to this company i can provide his death certificate also proof of my address i thank you for your time and attention in this matter

  Business Response

  Date: 06/27/2025

  The company has ******* ****** listed as deceased however the service is still on and being billed in his name. If you would like to end the service at this address please contact the company Monday - Friday 8:00 am - 6:00 pm at ************** and speak to the move team. Thank you. 

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Power outage for no reason

  Business Response

  Date: 06/25/2025

  A notification to our engineering group has been generated, an engineer will investigate the history of outages & make any applicable recommendations and attempt to contact the customer. Due to the field work involved, this can take up to 30 days for the investigation to be completed and the customer notified with the results. 

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2nd Power outage in the last 24 hours. currently down since 6/24/2025 at 9pm. it is now 6/25/2025 at 10:30 without any resolution. please help

  Business Response

  Date: 06/27/2025

  Per Dispatch: 

  We had a major event at the substation. Our crews were involved in restoration during the entire duration of the outage. Service was restored by 8:30pm 06/25/2025.
  
  The company strives to provide reliable service but unfortunately cannot guarantee service 100% of the time due to circumstances outside of our control. Service is restored as quickly and safely as possible during outage events.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to get power hooked up to new homes have notified First energy employees (Mangers, scheduling coordinators). Homes are ready to move in, and power still hasn't been hooked up. Ticket created on 03/13/2025 - 5/5/2025. We are currently waiting on five houses to be hooked up people have sold their old homes and cannot move in due to power not being hooked up. So, in short, they essentially become homeless (i.e. living in motels or hotels) or as a company we lose the sale of the property. Which in this economy business is hard enough. Also, as a contractor we are supposed to supply meter boxes countless times over the years Mon Power/ First energy has come out stripped out the meter socket putting us on hold to get another meter the right back in the same process of waiting however long it takes. Employees have told us just to bill their boss, but no information has been provided to accurately bill Fist energy for this mistake. As a small business this has made our process almost unbearable and frustrating.
  
  Any help in this matter would be greatly appreciated, Thank you
  ***

  Business Response

  Date: 06/25/2025

  The Company requested follow-up from our Work Management team for review.

  Work
  Management Supervisor advised the following:
  
  Due to storm work
  and outages, the Company has not been able to get to this work, to complete the
  jobs.
  
  Job ********* was
  inspected and released to scheduling on May 23rd, 2025. This
  service requires multiple spans of primary and transformers. It is
  scheduled for Tuesday July 1st, and the Customer has been made aware.
  
  Job ********* and
  ********* were inspected and released to scheduling on June 13th. We
  have other jobs ahead of this one with earlier inspections. Job is about 2
  weeks out at best.
  
  Job ********* does not show an inspection being received as of today, 06/25/25.
  
  There was one
  recent incident where the lug in a customer purchased meter socket became
  damaged while installing our cable. 
  
  The lug failed
  prior to getting the lug tightened down to proper torque. 
  
  The Customer's
  electrician did not seem concerned and was informed by the electrician they
  would take care of repairing. 
  
  The Company scheduled
  that one shortly after the repairs were made and did not move them to the
  bottom of the list.
  
  Thank you,

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i contacted first energy about a hanging wire that is causing damage by lifting the shingles on my garage... i have a confirmation number ********* and ********* as well (might be ref number, im not sure) anyway i contacted them and they sent someone to cut the tree/branches surrounding wires but the wire is still destroying my shingle on garage..they said they were going to replace the pole because it is leaning as well... when i reach out by phone they dont have no kind of expected date to replace the pole and im sure its not safe for me to be in my garage with that wire on it... which by the way... im usually in my garage relaxing... this is an inconvenience because my garage is getting messed up and stressful and causing increase in my bill because now i have to jus be in the house.... somebody need to communicate and somebody need to have my shingle repaired.. it wont allow me to send photos but can email them

  Business Response

  Date: 06/25/2025

  Good afternoon,

  Our line supervisors stopped out and met with
  the customer on 06/23/2025.  She was concerned because her service line
  was resting on her garage and was under one of the shingles.  The
  supervisor communicated to her that we would be sending a crew out that day and
  we would raise the loop off her garage.  The loop was low because the pole
  was broken and is scheduled for replacement.  The job is scheduled to be
  started on Monday 7/7/2025 and should be completed on Friday 7/11/2025. 
  There was a delay in scheduling this job because a business that is fed off the
  same pole as the customer was not willing to take an outage until the scheduled
  date of 7/11/2025.  On 06/23/2025 the line crew was able to raise the
  service line and get it off the customer’s garage.  The customer was
  satisfied, and she was notified that the pole would be replaced on Monday
  7/7/2025.  

   

  thank you,

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. thanks

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Energy is now charging a fee to pay the bill. Why do I have to pay a fee to pay a bill. Even though the fee in minimal it is pure greed, extracting extra money from their customers.

  Business Response

  Date: 06/17/2025

  As of January 8, 2025, bank account (ACH) payments will be processed by a new electronic payment processor, ACI Worldwide. Customers making one-time payments via bank account (ACH) will incur a new service fee of 50 cents. Please note that this fee is charged by the third-party payment vendor and is not retained by the company; it cannot be waived.
  
  We launched a comprehensive communications campaign that included emails, a residential bill insert, web stories, FAQs and notifications on FirstEnergy’s website, and social media posts over several months in 2024 to let customers know of this upcoming change.
  
  Customers can enroll in AutoPay Payment programs to avoid service fees charged by the third-party payment vendor. These programs help ensure customers stay up to date on their electric bills while avoiding service fees.
  
  We sincerely apologize for any frustration and inconvenience that the changes in payment processing may have caused.

• Initial Complaint

  Date:06/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LOG IN ISSUES
  
  long hold times or call backs hours later, i work at the same hours. potomac must support their business and their customers. HOLD TIMES IN THE HOURS IS UNACCEPTABLE FOR A BUSSINESS BUT EVEN MORE UNACCEPTABLE WHEN CALL BACK COMES WHILE I AM IN A MEETING OR TAKING ANOTHER CALL.
  
  NOT ASKING MUCH. JUST BUDGET BILLING ON BOTH ACCOUNTS . CUSTME

  Business Response

  Date: 06/11/2025

  Potomac Edison records
  indicate that the Customer has two accounts with the Company, one residential
  and one Non-Residential.
  
  Potomac Edison received the complaint
  from the Customer and requested a Customer Service representative provide a
  follow-up phone call.
  
  Potomac Edison advises that
  the representative contacted the Customer on 06/10/25 to address all concerns.
  
  During the interaction, all
  current issues were discussed and/or remedied during the call including but not
  limited to; adding the Average Payment Plan to the farm service account,
  discussing auto-pay options, discussing online login issues, and helping the
  customer establish alerts.
  
  The Customer made a request
  that we proactively call them each month after each new bill generates so they
  could avoid any potential hold times. The customer was advised that we could
  not accommodate this request but were encouraged to explore self-service
  options through our website and IVR. Furthermore, they were provided our
  customer service hours and contact information should any further issues arise.
  
  To better enhance the
  customer experience and better serve our customers we have implemented a
  new customer interactions platform that includes IVR and virtual callback
  functions. Based on customer feedback, we have adjusted to reduce
  duplicate callbacks and the times in which we offer virtual callbacks. Fine
  tuning based on customer feedback continues to be a priority as well as working
  through any identified defects.
  
  Customers use many means of
  contacting FirstEnergy. Customers’ use of the internet, self-service options,
  and personal contacts to a representative are all growing. The Advanced
  Speech Recognition Interactive Voice Response (ASR/IVR) improves the quality
  and timeliness of service to our customers. When the customer calls an
  FECC phone number, they will hear Main Menu Options for Outage, My Service,
  Billing Information, Payment Options, and Something Else. The customer's selection will
  determine if the call is routed to a representative with the appropriate skill
  set or to a self-service option.  
  
  Customers are advised of the
  average wait time to speak to a representative and are also offered the option
  of a Virtual Hold call back. If the customer accepts the Virtual Hold call
  back, the customer can disconnect the telephone call, will retain their
  number/spot in line, and when they are next in line to speak to a company
  representative the IVR will call the customer back and connect them to the
  company representative.
  
  The Company apologizes for
  any extended wait times. The estimated hold times depend on the number of
  calls in queue at any given time.
  
  Thank you, 

  Customer Answer

  Date: 06/11/2025

  potomac edison is grossly under staffed. remedy from representative has nothing to do with increasing the number of live agents.  it is obvious that potomac edison would rather customers call and call and call. this is not customer service. you are understaffed. are your employees getting paid enough to retain qualified people?? I have never dealt with this kind of company where I have to pull out all of the stops just to ensure I don't miss a payment.   what is YOUR excuse for not having enough live agents to handle your workload.   I have done all I can: auto pay. schedule reminders. etc.  WHY IS THIS MY PROBLEM. THIS IS NOT CUSTOMER SERVICE.  IT IS ME CHECKING AND DOUBLE CHECKING BECAUSE YOU CANNOT MAINTAIN ADEQUATE STAFFING.   I WOULD LIKE TO HEAR FROM SOMEONE OTHER THAN CUSTOMER SERVICE REPRESENTATIVES.   I WANT TO SPEAK WITH SOMEONE THAT HAS A SAY I. WHAT IS GOING ON. ABSOLUTELY RIDICULOUS 

  Business Response

  Date: 06/13/2025

  Although
  we encourage customers to visit our website, utilize self-service options in
  the IVR or take advantage of our Virtual Callback service, some choose to wait
  for a representative. 

  We have experienced staffing shortages in certain
  call types which may create long wait times. 

  To address the wait times of
  this subset of calls, we continue to optimize call routing strategies to get
  the customer to the correctly trained CSR the first time and have implemented
  an initiative focused on recruitment and retention.

  Potomac Edison apologizes for the inconvenience; however, we are fully engaged on recruitment to address the staffing shortages.

  Thank you, 

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OHIO EDISON
  I set up auto pay and the payment was due ti process in the due date of 5/30/2025 - no payment posted. Due to the holiday weekend I waited to see if there was a delay and as of today 6/2/2025 no payment posted. I am on PIPP program and if the bill is paid on time there is a calculation that reduces my arrearages if paid on time. I set up auto pay so that all payments would be on time. My other bills set up on auto pay had no issues. I spoke to the representative today who confirmed no issues , which I knew because the acct on file is only used for household auto pay bills only. I was informed due to the bill now being past due to go online to make the payment. I have no issue making a payment but noe if I pay online it will charge a fee. I asked the rep how would I know if next month or there after would be auto debited and they did not give me any answers. I was told that Ohio Edison sets up payments via third party and I would need to contact them. Why would you have your customers who go into their Ohio Edison acct to make payments and set up auto pay contact a vendor that you choose to use? There should be a ticket that your tech people can look into the issue for a resolution. Your customer's do the right thing to set up auto pay to not be late on a payment and you don't have any resources for your contact center agents to use to escalate the issue and can only tell consumers to contact a third party? I would like the issue resolved and the percentage deductions for this month and reassurance that moving forward the auto pay "glitch" has been resolved. - Thank you

  Business Response

  Date: 06/03/2025

  Hello,
  On 5/1/25, the customer enrolled on autopay via web/online. On
  May 6.2025, a bill issued to the customer for the current charges of $30.00 due
  May 30th, 2025.
  

  On 6/2/25, the customer contacted the company and spoke with
  a representative stating she had enrolled on auto payment for the account. The
  customer stated she did not pay the current bill as a one-time payment because
  the enrollment on auto payment. The customer was concerned she would not receive
  her PIPL forgiveness due to the auto payment not setting up in time for her
  current bill to be deducted. The representative recommended the customer make a
  one-time payment for the current balance due May 30th and advised
  the customer the bill will indicate when the automatic payment is scheduled to
  be deducted and is in effect on her account.
  

  Automatic payments, also referred to as AutoPay, are a
  convenient and free payment method for customers that ensures their bills are
  paid on time without manual intervention. Residential customers can use their
  checking or savings accounts to have the amount due deducted automatically on
  the bill's due date. Once enrolled, their bill will include a message stating:
  'As a Checkless customer - Total charges of $X.XX will be deducted from your
  account on X/X/XX. If a customer has issues with their AutoPay Bank Account
  (checking or savings) payments, they can first check their enrollment details
  via their 'My Account' page on the FirstEnergy website. Enrollment ensures
  their bill is deducted automatically on the due date, with confirmation shown
  on the bill ('As a Checkless customer - Total charges of $x.xx. If
  significant issues like missed deductions or technical problems arise, Representatives
  can assist directly. Issues unresolved by the representative require escalation
  through a telememo (order sent) with the category 'Misc. Requests' and detailed
  problem description Additionally, representatives can use the Process ePayment
  (PPYM) transaction for adjustments or enrollment support
  

  The representative the customer spoke with suggested the
  customer make a one-time payment since the autopayment enrollment did not take effect
  in time for the bill due 5/30/25. Customers can process one-time payments using
  their bank account by providing their bank routing and account number, or via
  credit card by providing their card details. The payment can be initiated
  through FirstEnergy’s website (***********************), the ACI Client Portal,
  via Interactive Voice Response (IVR), or with the assistance of a FirstEnergy
  representative. There is a fee for one-time payments.
  

  Effective 01/08/25 ACI Speedpay a third-party vendor for
  payment processing began charging a fee of 0.50 cents for check payments and
  $2.75 for credit card payments. Fees are not collected by First Energy and
  cannot be waived.  The Customer has the
  option to set up Autopay which there is no fee. There is also no fee for mailed
  in payments, BillPay or the Customer paying through their banking app. For
  security reasons; private bank information was not shared with the third-party
  company.
  These fees only apply to one-time payments. However,
  FirstEnergy does not receive any portion of the fee. To avoid any processing
  fees from the third-party payment vendor for a one-time payment, we encourage
  the customer to enroll in automatic payments through our AutoPay Credit Card
  and AutoPay Bank Account programs. This helps to ensure the customer stays
  current on your electric bill while avoiding fees. For more information on how
  to enroll, please visit our website at **********************************************************************
  

  As a courtesy, a 30 day hold has been placed on the account.
  It is encouraged for the customer to make payment on the current balance before
  the new bill issues.
  

  Thank you. 

  Customer Answer

  Date: 06/05/2025

   I am rejecting this response because: The issue is not the money (per say) because the funds are in the account. If you would pull the call, my issue was the auto-pay as well as the reduction on the arrearages for paying "on time". I asked the representative since it did not auto withdraw the funds, how do we know if it will next month or after? How do we know it will never auto deduct or can at any time?

  If there is a technical issue this is what I asked to be addressed on the company's end to ensure no issues on the next billing cycles. No resolution steps were taken. Yes, I can go online and pay...what is the sense of auto pay for the consumer if it does not auto withdraw? I set this up to not have any late payments and also to reduce my total bill obligation as I ensure on time payments. You made a reference of the fee to pay online, regardless to how much it is I should not have to pay it and if possible the rep should have offered to take the payment over the phone as a courtesy to waive any fees. 

  If I go in and attempt to resolve the issue myself by resetting the auto pay up, I am not confident due to the lack of resolution on the company's end, that this will resolve the issue. It is not about consumer vs corporation....this is about your corporation working with your customers "together" to resolve any issues.

  I have to make the payment which I will do and attempt to reset the auto pay on my own to see if it pays for the next bill however, I am disappointed that First Energy/ Ohio Edison did not follow the simple 101 of customer service... part of that includes: Empathy, Clarify Issue, Apologize for the Inconvenience, Present Solution, Take Action, & Follow Up. All the response is doing is stating things we already know. If someone were to take a moment to follow up with me just to show they cared about the issue a little kindness would go a long way.

   

  
  

  Business Response

  Date: 06/10/2025

  Good morning,

  A representative tried to contact the customer twice via phone at ***** ******** but was unable to reach both attempts. A voicemail message was left stating that we were reaching out regarding the AutoPay enrollment and payment. Here is some clarification on the AutoPay setup: The direct debit AutoPay enrollment was initiated on May 1, 2025. AutoPay takes one full billing cycle to go into effect. As a result, the bill generated on May 9, 2025, did not apply AutoPay yet because the enrollment was not completed for the previous billing cycle. AutoPay is set to start with the customers next bill due on July 1, 2025, for the total charges of $60.00 as indicated on the billing statement. However, the payment due on May 30, 2025, would need to be paid manually since it falls outside the window of direct debit functioning for the account. If additional support is needed, please contact us. 

  Thank you.

  Customer Answer

  Date: 06/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I manually paid the bill. I will wait to see if it auto withdraw but if not I will cancel the auto pay and pay it manually. I have not received credit for the on time payment but at this point the issue will not be resolved and I will move forward

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While moving into a new house the day of signing, Pennelec shut the power off to our new house. When we called in, ****** refused to do anything for us including transfer us to a supervisor. It's completely insane there is no courtesy window for the power being on to a new owner, not even a business day. Nobody has common knowledge of a lead time of two business days to get power. Also, how is there Nobody on 24 hr service like the gas company? Absolutely shameful display cutting the power and then saying too bad, call us after the weekend.

  Business Response

  Date: 06/09/2025

  The previous ratepayer at the location requested service to be turned off on 05/30/25.  There was not a pending request for service from the new tenant and the service was disconnected.  A grace period is not given.  Customer's planning on moving into a location should call prior to their move in date to assure there is no disruption in service.  The customer did contact the company on 05/31/25 and the service was restored and placed in their name.

   

  Thank you,

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our development is getting Verizon Fios lines put in so the *** Call Before you Call came out and marked electric in our yard. They marked the electric incorrectly. Our neighbors electric was cut Tuesday May 27th. The main electric box is on the other side of our house. No one told us the electric was cut. No one told us MetEd was going to run above ground electrical lines throughout our yard. It is now end of day on Friday May 30th. We have contacted MetEd and no one cares nor knows any update. The communication is non existent. We have 2 dogs and 2 young kids and are left with an above ground electric cable running through our front yard to power the neighbors house. No update on when this is being fixed. A bunch of high voltage electrocution signs in our front yard, a speed bump going across our yard that is over the electric cable. The speed bump scraped up our car because once again no one told us ANYTHING. This is unsafe and a serious matter and we have had to seek out answers on our own and still have NO update on when this will be fixed. This should have been communicated the day it happened and fixed the day it happened. Totally unacceptable.

  Business Response

  Date: 06/04/2025

  The temporary cable currently laid on the ground is an
  insulated type, identical to those we typically use for temporary power feeds
  but does not present an unsafe condition. The driveway ramps over the temporary
  electrical cable serve an important safety and protection function. They are
  designed to protect the cable from damage caused by vehicles or foot traffic,
  prevent tripping hazard by covering the cable and creating a smooth surface,
  and ensures accessibility by allowing vehicles and pedestrians to cross safely
  without interfering with the cable. These ramps are a standard safety measure
  used whenever temporary cables need to cross driveways or walkways, and they
  help maintain both the integrity of the installation and the safety of everyone
  on site. Please see timeline below of incident.
  
  On 5/27/25: Company *** ******* cable hit our electrical
  underground wire while they were performing their work. MetEd made temporary
  repairs at ****. Attached is the event ticket with details.
  On 5/28/25 : Provided information to the boring contractor
  to replace electrical wire. Once the work is complete, MetEd crew will return
  to remove the temporary cable and driveway ramps.
  

  Customer Answer

  Date: 06/05/2025

   I am rejecting this response because:
  
  
  Thank you for the response BUT you did not give provide a timeline of when this will be rectified and how you will compensate us for our damaged bumper on our vehicle due to the late night placement of the speed bump without any notification to us as the homeowners being affected.  We have reached out to Met Ed on multiple occasions and no one seems to care.  We were told to call the line crew which we did and left a voicemail.  They have not called us back.  Simple:  we are looking for 2 things, timeline of when this will be fixed and if you don’t have a timeline, a number of someone we can contact or that can contact us with updates, someone that cares about the situation and 2: how you plan to my damaged bumper due to no notification of a speed bump being placed late a night over our driveway.  Simple communication is all we are requesting.  I don’t think that is too much to ask.

  Business Response

  Date: 06/11/2025

  The boring contractor is the company scheduling the timeline, and the company is unable to provide this to the customer. 

  As for the safety covering,
  it is not high, approximately 3-4 inches. 

  Thank you, 

   

  Customer Answer

  Date: 06/11/2025

   I am rejecting this response because: Unprofessional.  We received information from additional outlets on how we can pursue this matter because the person on the other end of this conversation does not care one bit.