Complaints

This profile includes complaints for FirstEnergy Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FirstEnergy Corp.

  76 S Main St Akron, OH 44308-1812

• 

  Jersey Central Power and Light Co.

  521 Main Street Allenhurst, NJ 07711

• 

  Jersey Central Power and Light Co.

  331 Newman Springs Road, Bldg 3 Red Bank, NJ 07701

• 

  FirstEnergy Corp.

  1040 S Prospect St Marion, OH 43302

• 

  Allegheny Energy Inc

  200 Lincoln Hwy W Jeannette, PA 15644

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2025 I was enrolled in PIPP _without my knowledge or consent_. I applied for HEAP ONLY and the community agency rep took it upon herself to enroll me in PIPP without asking me or seeking my agreement. That's fraud. I immediately contacted Enbridge and was easily able to get unenrolled from the PIPP on my gas account, but my efforts to get PIPP off my First Energy account have been fruitless.
  
  I emailed FE customer service three times in the past 4 weeks and called five times. FE never replied to my emails - other than the automated notification that it had received them - and when I call, I'm on hold for ONE TO THREE HOURS.
  
  After finally reaching a representative today, my issue remains unresolved. I talked to legal aid today and they said I can file a PUCO or State Atty Gen complaint but I shouldn't have to expend that much effort just to get a simple customer service issue addressed.
  
  Due to First Energy's customer service deficiencies, my account is becoming 'overdue' even though I don't actually owe that amount. I haven't paid the PIPP amount - which is much more than my actual usage - so with PIPP still in place, it creates an outstanding balance.
  
  First Energy has known for over 4 weeks that I was FRAUDULENTLY enrolled in PIPP and they still haven't taken me off of it. Consequently I am being illegally charged much more than my actual usage. I want this issue resolved.

  Business Response

  Date: 06/06/2025

  05/27/25 – Customer contacted the Company stating she was enrolled
  in PIPL program without her consent or knowledge.  The customer wanted to be removed from the
  program since the amount is more than what her bill is. The representative processed order requesting PIPL
  be removed from the account.
  
  05/29/25 – Customer removed from PIPL program. 

  The customer has $0.00 due at this time. The customer next bill is scheduled to be issued on or about 06/23/25 for actual usage. 

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. At least for now they appear to have fixed my account. I'm very grateful to BBB for fixing this problem!

• Initial Complaint

  Date:05/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of First Energy / Potomac Edison for over ten years, ever since this company took over the energy market for my Maryland home at **** ******* ***** ***** ******** ** *****. I have never had a problem paying many thousands of dollars for service using the company's online payment system in all this time, for this property and another in a nearby zip code *****. In January of this year FirstEnergy/Potomac Edison introduced a new online payment system that drove up costs for me as a customer, and I have had difficulty using the new online system. I have attempted to contact the company several times since January and I have on numerous occasions attempted to make "automated payment" for both properties. On May 6th this year I have confirmed just now on the phone with them, I have made the most recent automated payment for the outstanding amount. Subsequent to that, on 5/16 the company disconnected my service. They are now telling me that the automated payment I had made on 5/6 was scheduled for the next month. Why wasn't my payment acknowledged on 5/6? Why didn't the company at least call me before taking this action? Why are they driving up my costs with these horrible business practices? The company has also now charged me a new security deposit and reconnection fee which they refuse to waive or negotiate. I am outraged. How can electrical utilities treat their customers in this way? It is unconscionable that they can move into markets, take over electrical service, shut down electricity plants, put people out of work, install wind farms and then raise everyone's rates and frivolous fees with these predatory, dishonest business practices. If I am able to find competitive service providers I would do that in an instant. This business is dishonest and predatory and I will do anything to find honest, appropriate service.

  Business Response

  Date: 05/28/2025

  
  As of January 8, 2025, bank account (ACH) payments
  transitioned to a new electronic payment processor, ACI Worldwide.  There
  is a new service fee of 50 cents for customers who make one-time
  payments with a bank account (ACH), this fee is not assessed nor retained by
  the company, it is charged by the third-party payment vendor.
  
  We launched a comprehensive communications campaign that
  included emails, a residential bill insert, web
  stories, FAQs and notifications on FirstEnergy’s website, and social media posts over several
  months in 2024 to let customers know of this upcoming change.
  
  Customers can enroll in AutoPay
  Payment programs to avoid service fees charged by the third-party payment
  vendor. These programs help ensure customers stay up to date on their electric
  bills while avoiding service fees.
  
  There is no indication by the customer’s account
  documentation the customer had issues making payments.
  
  No payment posted to the account on 5/6/25.
  
  The service was disconnected for non-payment 5/16/25. The
  customer contacted the company 5/23/25 and paid the restoral amount and company
  placed an order to restore the service. Customer was advised no payment posted
  to the account since December. Customer stated he was having issues with payment
  portal.
  
  Company agreed to waive the security deposit as a courtesy
  for the customer. The service was reconnected 5/27/25. 

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am on autopay since the beginning of my move here to Ohio, I am not sure why and how but every couple month they send me a disconnection notice, and I pay to avoid connection with a late fee as well as a fee for making a onetime time pay and not auto pay. I am tired of this, they offer autopay for no charge, and I am enrolled, because they cannot make their system work, I end up paying ridiculous feed. Every time I call it is hours on the phone and their operators are no use.
  Additionality commit tax fraud. I have a solar system each year end they send me a W9 or something stating I made so much money that I pay taxes on, but I also pay them over 1000 dollars a year, if I am making more electricity than I use how come I pay them over a 1000 dollar a year? When I call and ask their accounting rudely responds that this is their calculation and I should talk to a tax advisor, how do I talk to someone if they do not provide me with the details?
  I want them fix their autopay and also provide clear explanation about their tax calculations as I am paying the taxes on the money they make on me, which does not make sense I am fed up with their incompetence and rudeness

  Business Response

  Date: 05/29/2025

  Good afternoon, 

  As a matter of background:

  On 06/14/21, ***** **** obtained service at this address. Customer enrolled in EBILL where bills/correspondence is sent and viewed online. 

  The customer also has a net meter at this residence. Some
  background information on Net Metering: 
  Net Energy Metering is available to residential and commercial customers
  who install generating systems powered by renewable resources and are
  compensated for electricity that they produce and deliver back to Company.
  
  There are two displays on the meter that are read. One
  display:  displays the kwh we provide to
  the customer, and it registers just the same as any other 5 dial meter. The
  other display:  displays what the
  customer generates and also registers as an accumulative amount. Both reads are
  important to billing because the Company takes what is provided to the customer
  each month and subtracts what they generate each month to determine the billed
  kwhs.
  

  The Tax Department requires Billing to collect a W-9 on Net
  Meter accounts that have received monetary credits totaling $600+ for the year
  so the Tax Department can send 1099s on applicable accounts.

  For any OH Net Meter customers the unused generation is
  trued up monthly and the credit can be found on the invoices under the line
  item “Net Meter Excess Credit”.

  The rate at which the unused generation is trued up can be
  found in the Generation Service Rider (attached). Also, an explanation of Net
  Meter Billing is provided in the Net Energy Metering Rider (attached).

  A two year account statement is attached detailing the billings, balance, payments, etc. The two most recent bills are also attached. The customer was not enrolled in Autopay, as detailed on the bill. The bills detail any past due, payments, current amount, due date, total due. etc. If the customer was enrolled in Autopay, then the bill would detail the amount due and that that amount will be auto deducted. 

  The recent bill issued on 05/12/25 details a past due of $216.08 and a current of $164.45 due 06/02/25, totaling $380.53. A disconnect notice of $216.08 due by 06/02/25 was also detailed. 

  On 05/22/25, a payment of $250 was received, voiding the disconnect. Customer still has $130.53 due 06/02/25. 

   

  Thank you, 

  Compliance

   

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since Feb 3, 2025, after my tenant moved out, my accounts have been mixed up with my tenant's. First they had my account under his name and his account under my name. I called and they deleted me off the account altogether in error. Third they have both accounts under my account information but under my tenant's name and sent to my email. This is to the point of insanity. I keep getting shut off notices. I don't know what to do anymore! I have sent you the same accounts with bOth my name and my tenants name addressed to both or none or wrong one and pay close attention to the dates. It is almost monthly. I am stressed and have a heart condition. I am worried they are going to shut off my lights PLEASE HELP ME

  Business Response

  Date: 05/29/2025

  This location has 2 units, *** and 425A. It appears that the prior tenant had service at **** and then was signed for *** as well in February. The customer has already spoken to the company via phone and was advised this will be corrected. The service will not be terminated pending correction by our back-office team. Customer will be notified once corrections are completed. 

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are in the process of building out a new restaurant in Flemington, NJ. We contacted JCP&L in November about necessary upgrades to our power service. After receiving no response to multiple service requests, we finally made contact with ******* ******* a Senior Layout Tech for the company. He visited the site and informed us that a new pole would need to be installed in order to handle the service upgrade. We received an executed an agreement with JCP&L for the pole installation and 3 phase power bank for a total upfront payment of 19,471.15 that was made in mid February. We were told that the pole would typically be installed in 2-3 weeks from receipt of payment. JCP&L schedules and cancelled the pole installation on 4 separate occasions. This has caused us significant hardship and delays with scheduling contractors and moving forward with construction. After the final cancellation we were informed that JCP&L would not be able to install the pole as it is considered a bright speed pole and we would need to contact bright speed. This pole is not located on our property and we feel that was JCP&Ls responsibility to do the required due diligence and confirm that the requested work could be completed before entering into a contract with us. We have reached out to JCP&L on several occasions regarding a refund for the money we have paid and continue to get the run around regarding next steps. The whole experience has thus far been conducted in an extremely unprofessional manner and has cost our company considerable time and scheduling issues and wasted money. We would kindly request that we are contacted as soon as possible by someone at the senior level who can ensure that this situation gets handled properly.
  
  Regards,
  ****** ****  Managing Partner, ******* ** ***

  Business Response

  Date: 05/15/2025

  A commercial upgrade work request was entered on 03/12/24. The scheduler has advised we have been in contact with *****, at ******* * ******** regarding work request *********. The pole installation will be done by Bright Speed. They have informed us that this is a high priority and will get back to us shortly with a date. We attempted to contact customer and left a message today.

  Customer Answer

  Date: 05/19/2025

   I am rejecting this response because:
  
  
  We currently have a contract with JCP&L for the pole installation.  We have now been informed that JCP&L in unable to complete the installation (this should have been communicated upfront, as I am sure JCP&L is aware where they do and do not have jurisdiction to install poles) and have entered into a separate contract and made payment to bright speed for the installation.  Aside from the pole installation, we also require a refund from JCP&L for the contracted work that they are not providing.  Please contact me directly at ************ to resolve this.  

   

  Regards,

  ****** ****

  Business Response

  Date: 05/27/2025

  The company has spoken to a representative from Brightspeed’s contractor who will be setting the pole and discussed a date for the pole install.  The company has shared the information with the customer, who has also been in contact with Brightspeed, regarding the cost to set the pole and the installation date. The layout technician who wrote up the job is in the process of refunding the customer the cost and recalculating the cost. The company emailed the customer and advised the layout technician would contact her to work through the process of the refund and creating a new contract and collecting the correct fees.

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I bought a Condo
  The JCP&L account was fictitious someone in the First Energy Company is Scamming millions of people the have someone on E-commerce and team up to send fictitious bills
  I got a Shut off notification without warning they just cut my power and left a letter with a fictitious previous tenant the bill was $1836 with someone else name. That they said I should pay I call The Dept of Utilities and JCP&L and with both teaming up said I couldn’t do anything under my legal name to have services under my name until I paid that other tenants account I paid 25% total $471.
  I was told an email would be received with all the information for me to open an account under my name and address
  I never received anything back from them no proof of payment I Called **** who was working with a woman at JCP&L they were the ones to approve me paying off a fictitious name on my address with electricity power and bills I called Department of utilities and The woman said this isn’t a messaging service very rudely but to ask me to pay 25% they were fine with me sending messages I explained to her I want to file a complaint because I paid $472. And gave no evidence of any kind of transaction only from my account I know that my phone is Spoofed so that any calls I make go directly to someone my E commerce husband is using to destroy my accounts into being illegal and spoofed Scam me out of thousands of dollars they are scammers I want to file a complaint

  Business Response

  Date: 05/15/2025

  Please call customer service at ************** to discuss your concerns.  

• Initial Complaint

  Date:05/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to cancel service - went through numerous prompts and your AI said that it was connecting me with an agent, that was over an hour ago. There's no music playing and there's no indication a human being will be picking up my call, I expect and deserve better. I'll be disconnecting the call soon, your company has failed. My house has sold and I want the service disconnected as of today, I should not be responsible for any usage beyond today since I tried disconnecting service and your extremely poor customer service prevented me from doing so.

  Business Response

  Date: 05/09/2025

  Good morning, 

  As information:

  When a customer contacts the company, reaching the company
  IVR, the best result a customer can have is to select the correct option
  provided by the IVR. As a result, the customer is routed through the proper IVR
  channel in order to speak with a representative with the proper skill set to
  handle the call.  Requesting a representative, without selecting an option
  provided by the IVR, could potentially increase the amount of time that the
  customer would have to wait to speak to a representative, and also increases
  the likelihood that the customer would connect with the incorrect department
  and then have to be transferred. 
  
  Customers are advised of the average wait time to speak to
  a representative and are also offered the option of a Virtual Hold call back.
  If the customer accepts the Virtual Hold call back, the customer can disconnect
  the telephone call, will retain their number/spot in line, and when they are
  next in line to speak to a company representative the IVR will call the
  customer back and connect them to the company representative.  

  On 05/06/25, a representative contacted and spoke with Mr. Sadlowski and agreed to back date his move out to 05/02/25. The final bill was issued for service up to 05/02/25 in the amount of $14.87 due 05/27/25. 

   

  Thank you, 

  Compliance

   

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It appears to me that JCP&L took it upon themselves to keep my money. I had a good deal of overage on my now closed account which was reflected in my final bill. Despite having a forwarding address, they never sent this money. Multiple contacts to the business and now instead of saying a negative bill balance it says zero as though they reconciled the final debt to me which they did not.
  I also have a lot of questions on the final bill and want an audit. I moved out on 2/28 and shut power yet it looks like I was billed to 3/4 and tons of money was taken from my deposit on file. No one was even there that final month as I was on the road to TN getting my new place. Almost no power was used. This seems like fraud to me and I will be reporting to the FTC.
  Even if somehow enough power was used, where is the balance they still owed me and had reflected in a negative bill balance for a month? (Shown)

  Business Response

  Date: 05/07/2025

  The customer ended service on 02/28/2025. The customer was not billed past this date. The final bill issued on 03/04/2025 and shows the billing period of 02/05/2025 to 02/28/2025 on it. The final bill was based on an actual meter reading and will not be adjusted. The customer had a final bill credit of $30.69 of which was mailed to the customer on 03/22/2025 to the mailing address that they provided. This is the cause for the account to now show a $0.00 balance. There has been no contact from the customer to the company to advise that this payment was not received. If the customer has not received the payment, it is recommended to contact customer service to confirm mailing address. 

  Customer Answer

  Date: 05/09/2025

   I am rejecting this response because:
  This $30.69 was never received as stated in the complaint. So they can cancel whatever they sent and please issue to the correct address

  **** ****** ** ****
  
  ******** ** *****

   

   

  
  

  Business Response

  Date: 05/19/2025

  The customer did not contact the company to advise it was not received nor to update the mailing address. The company needs to speak with the customer prior to updating this information. A voicemail was left on 05/15/2025 with no returned call. 

  Customer Answer

  Date: 05/19/2025

   I am rejecting this response because:

   

  THE CORRECT ADDRESS IS LITERALLY IN THE CONSUMER PROFILE AND WAS PROVIDED AT MOVE OUT! So first you say you sent the money and now say you don’t have the address?? Comical to say the least. It’s literally on my profile as we speak and has been for three months and was given to your rep at move out. Nice try. Next I involve my attorney for small claims and the FTC. Stop scamming people. 

   

  
  

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this is what I sent to First Energy trying to get my coverage of surge protection for my home fixed. So far all I have had is frustration and no fixes! Can you help?
  
  
  When I spoke to a supervisor yesterday during one of those many phone calls, I was told the "surge arrester" was not replaced when the smart meter was put in because it was incompatible with the new smart meter.
  
  BUT I have a monthly charge each month for SURGE PROTECTION!
  
  Is there an actual "surge arrester" on the meter or not?
  
  If an "surge arrester" is on my meter then surges should be stopped from coming in my house. But if there isn't one and I am being charged for it what then?
  
  I had a refrigerator full of food and a freezer full of food lost due to the long long power outage.
  
  I have 4 electrical outlets not working due to a power surge.
  
  Not sure if my refrigerator is okay or not but seems to be cold as well as my freezer.
  
  I am thoroughly confused by all this and confused to why I had to call so many different numbers and talk to so many different people trying to find answers and I still have none.
  
  SURGE PROTECTION SHOULD MEAN AND PROTECT ANY SURGES COMING INTO MY HOUSE AND SHOULD BE REPAIRED DUE TO THOSE POWER SURGES, RIGHT?
  
  I have had this protection for years and years and only used it once many many years ago. I have been faithful in my payments and a loyal customer and all I have gotten in the last few days has been long drawn out phone calls where I was told I didn't have coverage although my bill shows I paid for surge protection monthly, hung up on, told it was another surge thing that was removed and I canceled it which I didn't do and I still show paying for surge protection each and every month on my First Energy bill, the the list goes on.

  Business Response

  Date: 05/08/2025

  The customer is currently enrolled in the Meter Surge Arrester Program (MSA).
  He pays $4.75 a month to participate in the program. This program is designed
  to protect major household “white” appliances from surge damage by use of a
  properly grounded meter-based arrestor device.  If the customer
  experiences a surge and appliances are damaged, then the customer can file in a
  claim for warranty coverage for
  the lesser of repair or the
  depreciated replacement value of up to $1,000 per Standard White Appliance.
  
  The devices that are covered
  include the following. You can also find this information in the attached terms
  and conditions.
  Standard White
  Appliances - Central Heating
  Ventilation and Air Conditioning (HVAC) equipment within the residential
  structure, washer, dryer, refrigerator,
  freezer, sump pump, other
  pumps inside the house, trash compactor, dishwasher, garbage disposal, stove
  and a stove with an integral microwave oven sharing the same wiring.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reported a streetlight outage for 3 months. No repair as of yet and no response from the company other than a standard email. It is Penelec's streetlight, they own it. It is a health and safety concern that needs addressed immediately by the Penelec, (First Energy) Company.
  
  By the way.....my monthly, First Energy electric bills average $150.00. I'm quite sure they can find the extra revenue to repair this streetlight.

  Business Response

  Date: 05/05/2025

  The customer's concerns have been escalated to the appropriate department for investigation.

  Customer Answer

  Date: 05/07/2025

   I am rejecting this response because:
  First Energy has replied with the same response since the first week of February...2025. They need to send a gentleman in a bucket truck with a new light and repair it immediately. How much longer will it take? It's already been 3 months.....thank you. 

  
  

  Business Response

  Date: 05/09/2025

  Company records show the light in question at ** **** ****** has been replaced on Penelec pole * ********.  If this is not the correct light, please call in another order with the correct Penelec pole number needing replaced. Thank you.