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Business Profile

Grocery Store

Acme Fresh Markets

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Acme Fresh Markets's headquarters and its corporate-owned locations. To view all corporate locations, see

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Acme Fresh Markets has 16 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am 4’10 tall. On Monday, May 29, I went to Acme grocery store in Fairlawn Ohio at 5:15 PM to buy groceries. I went up to the customer service counter. Explain to the tall white guy then I will be in the frozen foods for Stouffer’s foods and not the pizza and make sure I can reach the food items. I asked the gentleman then I will be at the frozen foods area in 20 minutes and then I went on to doing my grocery shopping. When I went down the aisle for the Stouffer‘s frozen foods I was not able to reach the frozen food dinners like the stuffed green peppers because it was all the way in on the top shelf in the back. So I went up to the customer service desk, and I spoke to a woman and ask her to make sure it in 10 minutes. They have the food items that I requested to be moved up front to where I can reach it. After about 10 minutes no one went over to pull the food to where I can reach it. It was in the same place before I went up to the customer service desk. I went up to the customer service desk. The woman said they are short staffed, and that is unacceptable when they’ve had people walk in the stores. I asked the woman at the customer service desk to get someone to move the food forwards so I can reach it. After 10 minutes no one move the food. I went back to the customer service desk and she said someone did go out there to move the food. I told the customer service woman that person she called is a liar. I gave her one more chance to have someone at the frozen foods for Stouffer‘s. I went over to the frozen food. Dinners employee comes out and she said I pulled the pizzas forward which is in a different aisle. So she went up and got the food that I asked for which is the stuffed green peppers.
      Then on Wednesday the 31st I spoke to Garrett who is the first assistant manager. I explained this to him of what happened and he did not seem to care. The only time I go grocery shopping at Acme. Is at 5:30 pm after work.

      Customer Answer

      Date: 08/11/2024

      My Apologies, ineed to make a correction. The date is June 29th. 

    • Initial Complaint

      Date:06/10/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 9, 8 a.m., ************************************. Went there solely to buy ************ Detergent that was advertised - Buy 2 - Get 3 Free. NOT 1 PACKAGE AVAILABLE.June 9, 5 p.m., *********/Green Acme. Went to pick up an order for Fried Chicken at 5:15 p.m. Wanted to buy the ************ that was advertised N. ****** did not have earlier that day.Same thing - NOT 1 PACKAGE AVAILABLE?June 10, 9:58 a.m. *********/Green Acme. Tried to buy ************ Detergent again. Still - NOT 1 PACKAGE AVAILABLE?Out-of-stock on an Advertised Special after 2 days.......Ridiculous & Annoying, to say the least!

      Business Response

      Date: 06/25/2024

      Acme Fresh Market contacted the customer directly and its our understanding that this issue has been resolved.

      Customer Answer

      Date: 06/25/2024

       I am rejecting this response because: Acme's response was untrue and unacceptable! At this point, drop this complaint. It's I said, they said. So, forget it it, what I say is a mute point and irrelevant! Thank you!

      Sincerely,

       ***********************

       


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